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Joe Rizza Ford Lincoln

Orland Park, IL

4.2
2,870 Reviews
Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service department in the automotive industry. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. Please feel free to call us at the number listed below or send us an email using the contact us page. Our Internet Department was developed in 1999. Mr. Rizza was aware that the Internet would be playing a integral part in the car business. Today each one of the Joe Rizza Dealerships has its own Internet Department staffed with trained and dedicated people.
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8100 W 159th St

Orland Park, IL

60462

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Showing 2,870 reviews

September 11, 2013

Everything was great until my first Service experience. No one showed me how to use the Remote Start that was installed on the vehicle, someone had their bottle of water in my car and spilled it all over t More

by JasonK20
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bruce Jones
Sep 12, 2013 -

Joe Rizza Ford Lincoln responded

Hello and thanks for taking the time to write a review! Your feedback is helpful to us and lets us know how we can improve. I am glad that your beginning experience was a good one. I am very disappointed to hear about your experience with our service department and I apologize for any mistreatment. I would like to discuss the issue with you further and attempt to repair our business relationship. I look forward to hearing from you. Sincerely, Linda Tew- Marketing Director LTew@Rizzacars.com

September 10, 2013

Frank Herrera made buying our Escape as easy as pie. He was very courteous and answered all our questions. Our experience was terrific and we would definitely come back and buy again when we need another More

by terryrimp1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Sep 10, 2013 -

Joe Rizza Ford Lincoln responded

Terry, many thanks for the 5-stars! Frank is a valued employee of ours and he will be thrilled to hear about another satisfied customer. Hearing positive feedback is always appreciated, as it is one of the best ways we can improve as a business. It means the world to know we have your loyalty and trust. Take care and make sure you're following us on Facebook and Twitter for dealership news and Service Department specials. Sincerely, Linda Tew- Marketing Director LTew@Rizzacars.com

September 09, 2013

Jose Munoz brings a wealth of experience and good salesmenship to your dealership. He was very attentive to our needs, listened patiently and brought the deal we were looking for to us. He was very p More

by JNelson21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Munoz
Sep 10, 2013 -

Joe Rizza Ford Lincoln responded

Jim, thank you very much for this excellent feedback and congratulations on your new car! I'm happy to hear that our team was able to address all of your concerns and that the outcome was successful. The kind of car-buying experience you described is precisely what we shoot for and it makes me proud to hear that our team is going above and beyond. Please follow us on Facebook and Twitter to discover terrific service specials and contact us right away with any and all questions. Sincerely, Linda Tew- Marketing Director LTew@Rizzacars.com

August 25, 2013

Had a VERY quick purchase with Frank. He was very easy to work with and made the process a no brainer. I bought a Kia and was out the door in under 30 minutes. Thanks Frank!!! More

by BrianPotter
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Aug 26, 2013 -

Joe Rizza Ford Lincoln responded

Brian, thank you for the kind words. Our staff is trained to provide quality, quick service with a friendly smile. I'm glad to hear that Frank was able to assist you with the details of your purchase. I hope that you are enjoying your new Kia fully and that you will bring any and all questions directly back to us. Welcome to our automotive family and make sure you're following us on Facebook and Twitter for service specials! Sincerely, Linda Tew- Marketing Director LTew@Rizzacars.com

July 19, 2013

Our experience with the Orland Rizza Ford dealership has always been great, as we have never felt pressured to purchase a vehicle. Nor have we ever been pushed into a vehicle we did not want. Scott Precin & More

by barbcan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Adam Aguilar
Jul 22, 2013 -

Joe Rizza Ford Lincoln responded

Hi Barb, Thanks for taking the time to leave an excellent review. At Joe Rizza Ford, customer service is our priority. We are happy to hear that were professional and courteous. Be sure to check us out on Facebook and Twitter for insider specials. Come back and see us soon. Sincerely, Linda Tew- Marketing Director LTew@Rizzacars.com

Aug 12, 2013 -

Joe Rizza Ford Lincoln responded

Dear Customer, Thanks for taking the time to write a great review! Your feedback lets us know that we are doing our jobs right. I'm glad Scott and Adam were able to help you and make the car-buying experience enjoyable. Find us on Facebook and Twitter, where update fans with our latest specials and news. Welcome to the family! Sincerely, Linda Tew- Marketing Director LTew@Rizzacars.com

July 14, 2013

My family and I could tell that Kal was commuters to his service to us. He was very kind and he was truthful in all of the options we were looking at. More

by AmandaSiegers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kal Baghdadi
Jul 15, 2013 -

Joe Rizza Ford Lincoln responded

Hi Amanda, Thanks for taking the time to leave an excellent review. At Joe Rizza Ford, customer service is our priority. We are happy to hear that you found Kal to be kind and truthful. Be sure to check us out on Facebook and Twitter for insider specials. Come back and see us soon. Sincerely, Linda Tew- Marketing Director ltew@rizzacars.com

June 08, 2013

Fantastic customer service. I went in to get an oil change on my sportage and was walking around looking at the cars and started to talk to Steve Lillie. I was sharing that I wanted something with bett More

by Mb9826
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Brian Schwartz, Steve Lillie
Jun 10, 2013 -

Joe Rizza Ford Lincoln responded

Hi, Thanks for taking the time to leave a great review. At Joe Rizza Ford, customer service is our priority. We are happy to hear that you found us fantastic! Be sure to check us out on Facebook and Twitter for insider specials. Enjoy your new ride! Sincerely, Linda Tew Office: 708-289-8119 ltew@rizzacars.com

May 03, 2013

They people were very nice and helpful in finding what best fit my needs and budget. Both the salesman and manager made the process easy. More

by lesliemerrill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Strouse
May 06, 2013 -

Joe Rizza Ford Lincoln responded

We are honored to have helped you and we appreciate your five-star review. Thanks so much for sharing your experience with us and we look forward to continuing to offer outstanding customer service in the future. Make sure to follow us on Facebook and Twitter for current news and offers. Linda Tew | ltew@rizzacars.com

May 03, 2013

I just picked up my 2011 F-150 from getting serviced, and once again had a great experience. From the time I dropped my vehicle off, until I picked it back up, my service advisor Charles kept in contact with More

by Kslice13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles in Service Dept.
May 06, 2013 -

Joe Rizza Ford Lincoln responded

We are very happy to know you enjoyed your experience with our service department. Our No. 1 goal is to achieve 100 percent customer satisfaction. According to your review, we have accomplished our mission and this makes us very happy. We appreciate your loyalty and five-star review. Charles will be happy to hear about your experience. Make sure to follow us on Facebook and Twitter for current news and offers. Linda Tew | ltew@rizzacars.com

March 31, 2013

Good people kept their word on all their promises. Andy was very nice and helped get the numbers to make sense to make the deal work. More

by Freakishlycool
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Andy Mustfa
Apr 01, 2013 -

Joe Rizza Ford Lincoln responded

Thank you for this review! I am thrilled to hear that Andy and the rest of our team kept all promises and were able to get you exactly what you wanted at a great price. We cannot wait till your next visit with us. Make sure to follow us on Facebook and Twitter for current news and offers. Linda Tew | ltew@rizzacars.com

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