Joe Rizza Ford Lincoln

Very helpful, knowledgeable, and dedicated to customer happi Jeff and Gary worked for hours to find us the exact car we wanted. They not only searched their lot but several others to see if they could get it. In Jeff and Gary worked for hours to find us the exact car we wanted. They not only searched their lot but several others to see if they could get it. In the end they found us the exact car we wanted for an amazing price. Highly recommended! More

Very nice customer service and easy process Every person I spoke with at the dealership was very informative, detailed, and experienced. Every question I had was answered and I was able to test Every person I spoke with at the dealership was very informative, detailed, and experienced. Every question I had was answered and I was able to test drive multiple cars in one visit. More

Surprise - This wasn't scary! I've had some bad car buying experiences. This was not one of them. I did my homework and knew what I wanted and how much I wanted to pay, thanks to s I've had some bad car buying experiences. This was not one of them. I did my homework and knew what I wanted and how much I wanted to pay, thanks to some of the online car sites available. If Bruce Jones has a pushy side I didn't see it. He was easy-going and knowledgeable about the vehicle; even though it was just one used Chevy at a Ford dealership. I showed him the printout from the website I'd been using, which listed the "fair" price. He matched that, adding basically just the Cook County and Illinois taxes. Sold. Hamde - their finance manager - was also very easy to deal with and helpful. This was one of my most pleasant car buying experiences. More

Very Positive Exoerience After an Internet search, I contacted Miles Misek via Live Chat. He was responsive & wasted little time making me realize I was likely going to get t After an Internet search, I contacted Miles Misek via Live Chat. He was responsive & wasted little time making me realize I was likely going to get the most competitive price at this dealership so I then drove in to look over the Mustang we had chatted about. Upon arrival, with Miles on the phone, Jose Munoz welcomed me and immediately pulled up the Mustang. He and I then confirmed an agreed upon purchase price and they then appraised my trade-in. After limited, not-unexpected negotiations, we settled on what I feel was a fair price. While they readied the new vehicle, Hamde Nassar was very personable & professional in reviewing my protection & maintenance options. Before leaving, Jose made sure my iPhone was paired w/the car and all my questions were answered. All things considered, this was a very positive experience and I will definitely consider this dealership for my next new car purchase. More

Amazing Service and Atmosphere My husband and I visited Joe Rizza Ford as we were in an immediate need for a new truck for him to use for work. We were greeted warmly by everyone we My husband and I visited Joe Rizza Ford as we were in an immediate need for a new truck for him to use for work. We were greeted warmly by everyone we passed and were helped immediately. Within two and a half hours, we located a great used truck, had all our paperwork completed and were out the door! It was the best car buying experience I have ever had from start to finish. And also the quickest. I would hands down recommend this dealership to anyone who was looking for great deals and even better service! More

Worst Sales People Very negative experience with Joe Rizza Ford. I tried using the Costco Auto Program and they could not be bothered. I went in on a Saturday a few Very negative experience with Joe Rizza Ford. I tried using the Costco Auto Program and they could not be bothered. I went in on a Saturday a few weeks ago and discussed a couple of car options. Salesman stated that he would work with me and even order a car if needed. Also stated he really didn't like processing the Costco Program discount. We left with he would be in contact on Monday. I didn't hear from him until I called on Wednesday. At which point he informed me he "lost" my notes. Stated he would call me back later in the day. I still haven't heard from him. Just completed purchased with Fair Oaks Ford Lincoln in Naperville. It couldn't have been a smoother car buying process. I cannot say enough good things about Fair Oaks. More

Got a car I love at a great price! I lease my cars and was due to trade in a 3 year old car. I had called ahead and spoke to a sales person about what features & price range I was look I lease my cars and was due to trade in a 3 year old car. I had called ahead and spoke to a sales person about what features & price range I was looking for on my next lease. When I arrived at the dealership, he had 2 cars ready for me to test drive that were both exactly what I wanted. I did look around but ended up picking one of the original two. Very easy and low-pressure experience. More

Pre-Certified Lincoln MKX I was looking for a pre-certified SUV with low mileage. Found one online at Rizza Lincoln. Met with Lee Richardson who was very helpful with my purc I was looking for a pre-certified SUV with low mileage. Found one online at Rizza Lincoln. Met with Lee Richardson who was very helpful with my purchase. Lee was responsive and answered all my questions. Finance was helpful in getting me a low interest rate and affordable payment. Love my new car! More

Very helpful Lee Mora was extremely helpful with my purchase of my car. Everything was very fast and when it came time to pick up my car I was in and out in under Lee Mora was extremely helpful with my purchase of my car. Everything was very fast and when it came time to pick up my car I was in and out in under an hour. Very helpful and very fast. More

2016 Ford Escape Titanium I was looking for a new car and my mom suggested that we go to Joe Rizza because she recently bought a Lincoln. We went and I had originally bought a I was looking for a new car and my mom suggested that we go to Joe Rizza because she recently bought a Lincoln. We went and I had originally bought a Kia Optima that was used and it needed to go to the Kia dealership to have a new battery put it and be replaced. Lee did everything he could to get the Kia back to me as soon as possible because I was excited to drive the new car. After the Kia had to have more work done on it, I felt uncomfortable with going forward with the purchase because I did not want a car that was going to be a lot of issues. So, we started looking for another car and Lee lead me towards the Escape. After all the back and forth with Kia, Lee gave me an awesome deal on the Escape! He answered all my questions and made sure that I was happy with a car and not just settling because I couldn't wait to get a new car. My dad bought a used F-250 from Lee the same week that I bought the Escape. We will definitely be going back in the future and would recommend Joe Rizza of Orland to anyone who is looking to buy a new or a used car. More