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Joe Rizza Ford Lincoln

Orland Park, IL

4.3
2,879 Reviews
Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service department in the automotive industry. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. Please feel free to call us at the number listed below or send us an email using the contact us page. Our Internet Department was developed in 1999. Mr. Rizza was aware that the Internet would be playing a integral part in the car business. Today each one of the Joe Rizza Dealerships has its own Internet Department staffed with trained and dedicated people.
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8100 W 159th St

Orland Park, IL

60462

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Showing 2,879 reviews

September 24, 2018

Service needed in a timely matter Needed Ford’s service the day of my phone call to repair my tire, Eduardo Rodriguez understood my issue and concerns and handled it professionally. More

by JWLUNDGREN
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eduardo Rodriguez
Sep 25, 2018 -

Joe Rizza Ford Lincoln responded

Thanks for the great feedback! We're very happy that Eduardo was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Best regards, Rawan Altaher - raltaher@rizzacars.com

September 21, 2018

Oil change and more The oil change included a check of all other systems. The battery test determined it would probably not make it through the winter and recommended re More

by sschulz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Sciaky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2018 -

Joe Rizza Ford Lincoln responded

sschulz, we appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. Best regards, Rawan Altaher - raltaher@rizzacars.com

September 20, 2018

Excellent The service was excellent and the time for repairs was shorter than I expected. I was advised of the problems with my car. Lauren was great at explain More

by bejoe44
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lauren Kutsche
Sep 25, 2018 -

Joe Rizza Ford Lincoln responded

Hello bejoe44 and thank you for your kind words! Lauren is a great asset and are glad to hear she provided an excellent experience for you. We thank you again and we look forward to servicing you again in the future! Best regards, Rawan Altaher - raltaher@rizzacars.com

September 20, 2018

Needed tires I called Rizza regarding a particular tire. Scott returned my call and inquired why I was interested in that particular tire. I told him my reason a More

by mmjohnson03
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Sciaky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2018 -

Joe Rizza Ford Lincoln responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle needs and look forward to doing so in the future. Thanks for taking the time to write this review. It really matters to our dealership!ll. Best regards, Rawan Altaher - raltaher@rizzacars.com

September 19, 2018

Awesome service Great service. Never have to return. It always done right the first time. I highly recommend this service center. Always outstanding work performed. More

by CANDELERO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Sciaky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley
Sep 25, 2018 -

Joe Rizza Ford Lincoln responded

Thank you for the great review and for the recommendation, CANDELERO. We're glad that you received great service. Thank you again! Best regards, Rawan Altaher - raltaher@rizzacars.com

September 19, 2018

Services for recalls As always the experience at Joe Rizzo in Orland was OUTSTANDING. The service always reaffirms why I will continue purchasing vehicles there. Thanks More

by THERAMONRADIO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eduardo Rodriguez
Sep 25, 2018 -

Joe Rizza Ford Lincoln responded

Thank you for writing about your visit with us! I am happy to hear that we were able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Best regards, Rawan Altaher - raltaher@rizzacars.com

September 19, 2018

professional and accommodating the reason for the repair was explained in detail. The courtesy shuttle service was greatly appreciated and helpful. When I called for an appointment More

by HOLT356
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eduardo Rodriguez
Sep 25, 2018 -

Joe Rizza Ford Lincoln responded

Hi HOLT356, and thank you for this great review! We're very happy that our team was here to help you and treated you with the customer service we know you deserve. Best regards, Rawan Altaher - raltaher@rizzacars.com

September 19, 2018

Car problems Joe Rizza Ford was wonderful experience brought my car in for minor problems and they took care of it set me up with Enterprise Rental car that I only More

by Cberndt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Montanez
Sep 25, 2018 -

Joe Rizza Ford Lincoln responded

Cberndt, it is wonderful to hear that our team was able to provide you with a wonderful experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Best regards, Rawan Altaher - raltaher@rizzacars.com

September 18, 2018

Painless The process was painless. I felt Gary and Alexis went out of their way to get the deal done. Great follow-up as well. Very helpful! More

by Alan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Precin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alexis
Sep 25, 2018 -

Joe Rizza Ford Lincoln responded

Thank you for taking the time to share with us, Alan! Our goal is to ensure a painless purchasing process for each of our customers. We're happy to read that you found what you wanted in such a timely manner. Please remember that we're always here to assist you with any future auto needs! Best regards, Rawan Altaher - raltaher@rizzacars.com

September 18, 2018

Service Visit. The staff personnel was knowledgeable, professional and courteous. The work was done in a timely manner. I would strongly recommend to my friends tha More

by JFG29
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lauren Kutsche
Sep 25, 2018 -

Joe Rizza Ford Lincoln responded

Thanks for giving us the opportunity to service your vehicle, JFG29. I am happy to hear that everything went well for you. I will pass your feedback along to the team! Best regards, Rawan Altaher - raltaher@rizzacars.com

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