Joe Rizza Ford Lincoln

Fine but Door panel on my driver said backseat was not put on. I was in a hurry to pick up my son and I almost late to pick him up waiting to get it put pack o Door panel on my driver said backseat was not put on. I was in a hurry to pick up my son and I almost late to pick him up waiting to get it put pack on. Thank you to the service writer (can't remember his name sorry) for stepping up and putting it back on for me. It already took a long time for it to be pulled up for me then to see that. Normally I would have no issues with this and waiting but that day I had to in and out quickly. More

Quality Dealer Service Center Fast, Friendly & Efficient Service Center. If you're looking to use a dealership to service your car, you should not hesitate to bring it in to Rizza Fast, Friendly & Efficient Service Center. If you're looking to use a dealership to service your car, you should not hesitate to bring it in to Rizza Ford in Orland Park. More

I came in for an oil change I spent about 45 minutes waiting in a Saturday morning for an oil change. Well worth it to have the piece of mind for the quality oil change. I spent about 45 minutes waiting in a Saturday morning for an oil change. Well worth it to have the piece of mind for the quality oil change. More

Bought A 2018 ford edge George Kraft was great to work with. He handled everything! Ike in service and mark in business and bob in delivery made the process easy! George Kraft was great to work with. He handled everything! Ike in service and mark in business and bob in delivery made the process easy! More

Phenomenal !!! They was very patient professional timely manner I didn’t wait for hours and hours and hours they didn’t try to get me to spend money on some things They was very patient professional timely manner I didn’t wait for hours and hours and hours they didn’t try to get me to spend money on some things that didn’t need to be Done, I was very satisfied , The facility was very clean inside and out overall the whole ordeal was phenomenal... Ford I would like to thank you for allowing me to share the truth with the world 🌍 More

awesome service!! fast and friendly service waiting area clean checkout was fast all employees I came in contact were friendly I received updated report on my edge fast and friendly service waiting area clean checkout was fast all employees I came in contact were friendly I received updated report on my edge More

Service and Communication good. Thanks Cole Schimtz : Brought my 2014 Explorer in for steering problem in August 2018. Cole in service went through my diagnosis and asked more questi Thanks Cole Schimtz : Brought my 2014 Explorer in for steering problem in August 2018. Cole in service went through my diagnosis and asked more questions concerning the problem. Called back later with mechanics diagnosis w him and explained problem and repairs. Also checked on recall and made sure work was done before released from repairs. Service tech was knowledge of problems helpful. Extended service warranty bought from Rizza Ford really helped in repair costs.Cole checked out coverage before repairs made. More

Great experience Had a wonderful experience . I was greeted on time for my appointment. Lauren listen to me and wrote down all the issues I had with my car. She wa Had a wonderful experience . I was greeted on time for my appointment. Lauren listen to me and wrote down all the issues I had with my car. She was very nice and a pleasure to work with. More

Awful If i could have given the dealership 0 stars I would have. My vehicle had a recall on it for a faulty airbag. After over 2 years of waiting for the If i could have given the dealership 0 stars I would have. My vehicle had a recall on it for a faulty airbag. After over 2 years of waiting for the parts to be available, I was called and told i could finally bring my car in to have the airbag replaced. I dropped it off Monday and then was called to pick it up. I arrived Tuesday morning only to see that the cover of the airbag no longer looks secure. It looks like i brought it to a junk yard to have some guy replace it using a youtube video instead of a Ford certified mechanic. I asked to speak to the manager who i was informed was "out to lunch". I refused to take the vehicle and had parked it for them. They told me they would look into it and call me back. Two days later i get a call with excuses that the new airbag is bigger, the cover is fine and will not deploy the bag, that my vehicle is too old and the clips don't work the same. Asked to speak to the manager again. Conveniently he is "out to lunch" again and has not called me back. When you have work done on your vehicle, you expect it to look just as good, if not better than when you dropped it off, NOT worse. The only person even willing to help during this whole debacle was Eric from Client services. More

The best service, the best staff!! The speed and efficiency displayed in ordering and replaceing a part needed for the heating and air conditioning was remarkable. You have an excellent The speed and efficiency displayed in ordering and replaceing a part needed for the heating and air conditioning was remarkable. You have an excellent staff that is very knowledgeable and professional. More