Joe Rizza Ford Lincoln

Misdiagnosis of problem that would have cost me $1300 I brought my vehicle in for service due to a “charging system” alert that appeared on my dash. When the service writer called to explain my issue and I brought my vehicle in for service due to a “charging system” alert that appeared on my dash. When the service writer called to explain my issue and that it was “guaranteed the alternator,” to which I asked how much for the repair. After learning how expensive the repair was I decided to pay the diagnoses charge and install the alternator on my own being a very hands on owner. After completing the replacement using a genuine Ford motorcraft alternator the issue remained. Then, because the issue remained and I did not have anymore time or facilities to complete the troubleshooting of the electrical system on my vehicle I decided to bring it in to another Ford dealership’s service department. Within two hours the mechanic at Bill Kay found the trouble in the wire harness from the positive on the battery to the leads. I am pissed off as I paid for an honest diagnosis and found that I was sold only the mechanics “time.” More

Sarah was awesome Sarah gave us every option we were looking for. She listened to all our requests. Steve Lillie also helped by giving us his expertise. Thanks Sarah gave us every option we were looking for. She listened to all our requests. Steve Lillie also helped by giving us his expertise. Thanks More

Great customer service Great customer service, polite and helpful. Explained the whole process and what the car needed and answered all the questions we had. Great recomm Great customer service, polite and helpful. Explained the whole process and what the car needed and answered all the questions we had. Great recommendations and personal service. More

Excellent, honest and no pressure service from Luke. Like was awesome. Would highly recommend him. He suggested I test drive multiple vehicles before I made a decision. He also worked hard to get me a pr Like was awesome. Would highly recommend him. He suggested I test drive multiple vehicles before I made a decision. He also worked hard to get me a price I was happy with. More

Great experience! Your staff worked very well with my schedule! Fast excellent service. Love being able to walk in, drop off and receive a call when service completed Your staff worked very well with my schedule! Fast excellent service. Love being able to walk in, drop off and receive a call when service completed. More

great communications from service rep; work completed quickl I received great communications from the service rep face to face and via text. The work was completed quickly and to my satisfaction. Also, my Ford F I received great communications from the service rep face to face and via text. The work was completed quickly and to my satisfaction. Also, my Ford Fusion was a great purchase. More

Awesome service and very professional. This is the 2nd vehicle I bought at Rizza and very satisfied both times. I found the salesman and service person very professional and I felt very co This is the 2nd vehicle I bought at Rizza and very satisfied both times. I found the salesman and service person very professional and I felt very comfortable. More

Warranty work Work was done correctly and on time. Only issue was I had to go back for them to replace a door plate they broke during the repair. Work was done correctly and on time. Only issue was I had to go back for them to replace a door plate they broke during the repair. More

Great service The salesman worked with me on the car I wanted. Personal and professional. Thank you Rizza Lincoln, the vehicle runs great and I’m very pleased The salesman worked with me on the car I wanted. Personal and professional. Thank you Rizza Lincoln, the vehicle runs great and I’m very pleased More

5000 maintenance The porter who picked up the car was very friendly and timely. Staff called when car was completed and dealer who sold vehicle called to make sure eve The porter who picked up the car was very friendly and timely. Staff called when car was completed and dealer who sold vehicle called to make sure everything was fine. More