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Joe Rizza Ford Lincoln

Orland Park, IL

4.3
2,879 Reviews
Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service department in the automotive industry. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. Please feel free to call us at the number listed below or send us an email using the contact us page. Our Internet Department was developed in 1999. Mr. Rizza was aware that the Internet would be playing a integral part in the car business. Today each one of the Joe Rizza Dealerships has its own Internet Department staffed with trained and dedicated people.
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8100 W 159th St

Orland Park, IL

60462

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Showing 2,879 reviews

January 03, 2019

Kay Dugan Eduardo was knowledgeable and went out of his way to answer questions beyond my 20,000 check. However, the girls at the payment desk could be much mor More

by KAYDUGAN879
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eduardo Rodriguez
Jan 07, 2019 -

Joe Rizza Ford Lincoln responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss them in greater detail. Best, Rawan Altaher - raltaher@rizzacars.com

January 02, 2019

2 hour oil change Service was ok - it was a busy day but 2 hours is an awful long time for a simple oil change, especially since when I looked at the '## point inspecti More

by waitingtp
Recommend Dealer
Yes
Employees Worked With
don't know the man I dealt with - although he was polite, he was rushed and dismisive
Jan 03, 2019 -

Joe Rizza Ford Lincoln responded

Our customers’ time is valuable to us, and I am disappointed to hear your recent visit wasn't as timely as you would have hoped. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Rawan Altaher - raltaher@rizzacars.com

January 02, 2019

Oil change This visit was done 12/31/18. I was very happy w the service done on my 2016 Transitwagon. The car was returned clean and all my concerns were handled More

by Jdd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
All present were excellent.
Jan 03, 2019 -

Joe Rizza Ford Lincoln responded

Thank you for leaving us your review. We are happy to hear that you were pleased with the service you received from Joe Rizza Ford of Orland Park. If there is anything more that we can do, please come back and see us again. Take care! Best, Rawan Altaher - raltaher@rizzacars.com

January 01, 2019

Warranty work Brought my car in for warranty work - protective coating both inside and out and was very pleased with the work done and the customer service. More

by LVOLIN329
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ike Mohammed
Jan 02, 2019 -

Joe Rizza Ford Lincoln responded

LVOLIN329, thank you for the great review! We are glad that you were pleased with the work done and the customer service. Please don’t hesitate to contact me or visit us if you need anything else. Best, Rawan Altaher - raltaher@rizzacars.com

January 01, 2019

Too long wait of 6 hours Had appointment for oil change and they recommended new tires. Took 6 hours to get out of there. They must have done the oil change and then left th More

by dennis
Recommend Dealer
No
Employees Worked With
Do not know
Jan 09, 2019 -

Joe Rizza Ford Lincoln responded

Thank you for taking the time to write us a review. I would like the opportunity to talk to you more about the events that transpired. Please contact me directly so we can work on this together. Sincerely, Rawan Altaher - raltaher@rizzacars.com

January 01, 2019

Where’s the Price? While helpful, never gave me the final price until I was in finance. Felt like a scam. Just wanted money. Told me to lie on the survey. Car is grea More

by Palos2002
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Jan 09, 2019 -

Joe Rizza Ford Lincoln responded

We’ve received your comments and are reviewing your feedback with our team. Please reach out to us directly as soon as possible so we can discuss your visit. Best, Rawan Altaher - raltaher@rizzacars.com

January 01, 2019

10000 mile service check Quick efficient polite comfortable waiting area well organized work performed the complete satisfaction my third visit with the service department and More

by BRENGARD52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lauren Kutsche
Jan 02, 2019 -

Joe Rizza Ford Lincoln responded

Thank you for the feedback, BRENGARD52! Our top priority is quick & efficient customer care and we are proud that this was offered to you during your recent visit. Best, Rawan Altaher - raltaher@rizzacars.com

January 01, 2019

An epic journey to a new vehicle Pretty simple transaction. It seems though that these deals take way too long. I used to buy new cars in my lunch break, but now a days it seems to ta More

by BMURPH8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jan 02, 2019 -

Joe Rizza Ford Lincoln responded

We appreciate you taking the time to share your feedback with us!  We work hard to make sure our guests have an unforgettable experience. We are happy to hear that our staff was knowledgeable and that the process was simple. Best, Rawan Altaher - raltaher@rizzacars.com

January 01, 2019

I was satisfied with the service that I received. Overall, I was satisfied with the service that I received. The sales personnel helped me get what I wanted and I was able to get my oil changed. More

by Corey1620
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Munoz
Jan 02, 2019 -

Joe Rizza Ford Lincoln responded

Thank you for the great review, Corey1620. We are glad to hear that you were satisfied with the service that you received. Thank you again for your kind words and please feel free to reach out if you have any questions. Best, Rawan Altaher - raltaher@rizzacars.com

January 01, 2019

excellent Mark had me in and out within a hour. He knew I needed my truck fixed ASAP so I could go back to work.. Does not get any better then that!!!! More

by THEHORNDOG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lauren Kutsche, Ike Mohammed
Jan 02, 2019 -

Joe Rizza Ford Lincoln responded

THEHORNDOG, thank you for leaving us your positive review. We are pleased to hear that Mark had you in and out quickly. If there is anything more that we can do please come back and see us again. Take care! Best, Rawan Altaher - raltaher@rizzacars.com

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