Joe Rizza Ford Lincoln

Service department Overall the service was terrible other than Scott. I took my husband truck in for some recalls and needed up needing brakes which was ok. The cost 600 Overall the service was terrible other than Scott. I took my husband truck in for some recalls and needed up needing brakes which was ok. The cost 600 which was fine to. But they did the job , I picked up truck and they call saying some part was in and the truck had to go back! No one communicated this at all. Picking up truck no one went over anything as well . So Un professional! they have a young girl working in evenings with EarPods in her ear and extremely unprofessional as well. Worst service dep I have been to. I have owned many cars from dealers and never been through this . More

Bad customer service, no follow up , no one returns calls I purchased my vichecle ends of July, 2018 immediately I had concerns and brought the vehicle back in August the issue was not resolve. I brought back I purchased my vichecle ends of July, 2018 immediately I had concerns and brought the vehicle back in August the issue was not resolve. I brought back the vehicle back December 11, 2018. I was told they will need to keep it over night and will let me know if the service will be cover by the insurance. Well the one over night ended 3 nights and the work was done with out informing me of price before hand. I question such actions and was told by Ike that nothing could be done , even though I called consistently prior to getting work done and no one ever returned my call. When I disputed work I was given the managers number David whom I left numerous messages and no response either. When in frustration I called the number for the service area,the young lady just kept forwarding me without letting me ask any further questions. I was billed for a service that did not fix the problem, a was billed $50.00 for an oil change that was supposed to be 39.50. Unfortunately my family lost a love one in a tragic matter on 12/21 that I haven’t been able to call corporate or someone who could look into this matter. More

Excellent service rendered since the first time I came in for service ten years ago until recently and hope to continue in the future visit. service rendered since the first time I came in for service ten years ago until recently and hope to continue in the future visit. More

This is by far the best experience. Joe Rizza does it right. I purchased my truck 3 days ago as which time I ordered spray in bedliner and a tonneau cover. My salesman was Al. Very knowledgeable and experienced, I purchased my truck 3 days ago as which time I ordered spray in bedliner and a tonneau cover. My salesman was Al. Very knowledgeable and experienced, along with the general manager Gary, together they made my transaction very seamless and pleasurable. Bob Russ explain the different types of tonneau covers and attributes of each design. I ordered the one I liked along with a spray bed liner. Bob called me the next day to let me know if my cover will be in on Friday only 3 days after my purchase. Upon arrival in the morning Bob had a loaner vehicle ready for me and once again it only took a few minutes to handle everything. My truck was ready at 3 ok, and boy, did they do a good job... as much as I try to nitpick something just couldn't find it. If you want it done right, to Joe Rizza. I know I will next time. More

Recall Repair Everything went smoothly. The vehicle was only in for a half-day and the recall repair was completed. I was contacted right when they said I would b Everything went smoothly. The vehicle was only in for a half-day and the recall repair was completed. I was contacted right when they said I would be to come in and pick up the vehicle. More

Smooth transaction Needed a van for our salesman. Found the vehicle I wanted. Added the equipment I wanted. Got a fair price. Bought the vehicle. Good experience for Needed a van for our salesman. Found the vehicle I wanted. Added the equipment I wanted. Got a fair price. Bought the vehicle. Good experience for me. More

Untrustworthy liars This place is terrible. They are rude. They lie to you. Tell you a service will take up to 1/2 a day. When in reality, once you arrive, it's a full This place is terrible. They are rude. They lie to you. Tell you a service will take up to 1/2 a day. When in reality, once you arrive, it's a full day. Absolutely sucks. They make no apologies for this. You are just expected to wait. They offer you nothing to make up for this disservice. Ed R. Is not a nice person. Their management is horrible. You call them and leave a message only to never get a return to solve any problems. More

Great service very prompt Got my vehicle back to me in a very quick manner. Bought all my vehicles at Rizza Ford and have been very satisfied and pleased Got my vehicle back to me in a very quick manner. Bought all my vehicles at Rizza Ford and have been very satisfied and pleased More

Best all around dealership Joe Rizza Ford is the best all around dealership around. Their service dept is the best. Knowledgeable, helpful, caring and will what it takes to help Joe Rizza Ford is the best all around dealership around. Their service dept is the best. Knowledgeable, helpful, caring and will what it takes to help customers. It was discovered I needed tires, it was between Christmas and New Years- where businesses have shorter work weeks. the rebate ended within days. Ike made it happen. More

Long but very satisfying I have to give Peter Silva and the finance manager a lot of credit for making this happen. Job well done. Peter took his time explained everything in I have to give Peter Silva and the finance manager a lot of credit for making this happen. Job well done. Peter took his time explained everything in full and help me understand what I’m buying and what the payment will be. I have to admit for a young kid he really knows what he doing!! This kid will go far!! More