Joe Rizza Ford Lincoln

Slow to be greeted Let me first say this review is not a negative impact on the rep that helped me. Scott was great. The problem I have is how long it takes to first be Let me first say this review is not a negative impact on the rep that helped me. Scott was great. The problem I have is how long it takes to first be greeted. I showed up at 9:10 for a 9:15 apt and was not seen until 9:23. The intake process is inefficient. More

Promises not kept I purchased a Ford Edge in 2018, was promised a back cover and never received it. Was told multiple times he was looking into it and over a year has p I purchased a Ford Edge in 2018, was promised a back cover and never received it. Was told multiple times he was looking into it and over a year has passed and still nothing. I had tire issues and went to the dealership for help since the tires were new with the vehicle and had less than 10,000 miles on the car and they did not help me and sent me away stating that the wheels had no warranty because they were bought with the car. Customer service was good before car purchase, awful after sale. They seem to not care after they made their money. I’m very disappointed and will never buy from them again. More

Misidentified car/keys The good part: good WiFi signal, waiting area had good accommodations. Bad part: on two separate occasions, the technicians brought me keys to th The good part: good WiFi signal, waiting area had good accommodations. Bad part: on two separate occasions, the technicians brought me keys to the wrong car. They even serviced (oil change) the wrong vehicle and didn’t realize it until I brought it to their attention. In nearly 10 years of coming here this hadn’t happened. More

Rizza lease Very friendly and great service. I wish there was a way to do paperwork over phone or at least not while waiting at the dealership then just come in Very friendly and great service. I wish there was a way to do paperwork over phone or at least not while waiting at the dealership then just come in confirm and signe More

Great accommodating and friendly service. They worked really hard in finding me exactly what I wanted. Financing was quick and easy and kept me at payments I was comfortable with.. They worked really hard in finding me exactly what I wanted. Financing was quick and easy and kept me at payments I was comfortable with.. More

New used car They got us in on time. The work was done right. Had another issue . It was addressed. Wasn’t what I thought. The other work was done great They got us in on time. The work was done right. Had another issue . It was addressed. Wasn’t what I thought. The other work was done great More

I always take my car to Rizza Rizza always takes good care of me. They always fix my car Efficiently and the cost is reasonable. I have purchased several cars from Rizza and their Rizza always takes good care of me. They always fix my car Efficiently and the cost is reasonable. I have purchased several cars from Rizza and their service is always been great. If you need service and you want it done right you definitely have to go to Rizza. More

Great buying experience Good people to work with. No pressure, let me and my wife look and play with several payment scenarios without rushing us. Great buying experience. Good people to work with. No pressure, let me and my wife look and play with several payment scenarios without rushing us. Great buying experience. More

Very poor experience Brought car in NUMEROUS times to fix back hatch that wouldn't open (2016 Escape) I was told by a technician at a different location that back hatch la Brought car in NUMEROUS times to fix back hatch that wouldn't open (2016 Escape) I was told by a technician at a different location that back hatch latches were a common problem.. after numerous visits and showing service technician what was wrong, the issue was never fixed..After NUMEROUS unreturned phone calls AND voicemails, finally was able to make an appointment. Brought the car in at 745 AM.. Was told I couldnt get a rental car to go to work (even though i tried setting this up beforehand over the phone) because my car wouldn't be serviced for that long. 5 hours in the waiting room later, I finally get into a rental car with the promise my car will be ready later that evening. After not hearing anything until 5 PM. I got in touch with the technician and he said "they had to order a new back hatch latch" and my car wouldn't be ready until the next day..Very poor service, misleading and dishonest staff. Cost me a day of work. No apology for the inconvenience or incompetence. EXTREMELY UNSATISFIED!! More

Fast Service Took my car in for a it’s 5000 Mile oil change on a Monday. I was expecting to wait a few hours for my car to be ready since I hadn’t made an appointm Took my car in for a it’s 5000 Mile oil change on a Monday. I was expecting to wait a few hours for my car to be ready since I hadn’t made an appointment. I was out in less than 1 hour. Excellent service More