Joe Rizza Ford Lincoln

Great Experience! Friendly, knowledgeable and fair! Made buying a new (used) car an enjoyable experience. He could tell me everything about the vehicle and I felt tha Friendly, knowledgeable and fair! Made buying a new (used) car an enjoyable experience. He could tell me everything about the vehicle and I felt that I got a very fair deal. Fiori was a pleasure to work with! More

Really pleased This was my first experience with service at Joe Rizza and I couldn't be more pleased. I was kept informed and everyone was very nice. Will come back This was my first experience with service at Joe Rizza and I couldn't be more pleased. I was kept informed and everyone was very nice. Will come back again!! More

5 Star Customer Care!!! Taking care of all your problems with true proffesional care. Making sure every problem is solved. There was not problem to big or small. You know tha Taking care of all your problems with true proffesional care. Making sure every problem is solved. There was not problem to big or small. You know that everything is done right and doe as if it were their car. I HIGHLY RECOMMEND Joe Rizza..the only place to buy a car. More

Excellent customer service He well informed me about my length of time of my service and welcomed me arriving an hour earlier than my original appointment. He was extremely fr He well informed me about my length of time of my service and welcomed me arriving an hour earlier than my original appointment. He was extremely friendly. He provided excellent customer service. More

10,000 mile service I had an appointment and Scott checked me in right away. The service was done in about an hour. My car was ready when I got back to the dealership. I had an appointment and Scott checked me in right away. The service was done in about an hour. My car was ready when I got back to the dealership. More

Slow to be greeted Let me first say this review is not a negative impact on the rep that helped me. Scott was great. The problem I have is how long it takes to first be Let me first say this review is not a negative impact on the rep that helped me. Scott was great. The problem I have is how long it takes to first be greeted. I showed up at 9:10 for a 9:15 apt and was not seen until 9:23. The intake process is inefficient. More

Promises not kept I purchased a Ford Edge in 2018, was promised a back cover and never received it. Was told multiple times he was looking into it and over a year has p I purchased a Ford Edge in 2018, was promised a back cover and never received it. Was told multiple times he was looking into it and over a year has passed and still nothing. I had tire issues and went to the dealership for help since the tires were new with the vehicle and had less than 10,000 miles on the car and they did not help me and sent me away stating that the wheels had no warranty because they were bought with the car. Customer service was good before car purchase, awful after sale. They seem to not care after they made their money. I’m very disappointed and will never buy from them again. More

Misidentified car/keys The good part: good WiFi signal, waiting area had good accommodations. Bad part: on two separate occasions, the technicians brought me keys to th The good part: good WiFi signal, waiting area had good accommodations. Bad part: on two separate occasions, the technicians brought me keys to the wrong car. They even serviced (oil change) the wrong vehicle and didn’t realize it until I brought it to their attention. In nearly 10 years of coming here this hadn’t happened. More

Rizza lease Very friendly and great service. I wish there was a way to do paperwork over phone or at least not while waiting at the dealership then just come in Very friendly and great service. I wish there was a way to do paperwork over phone or at least not while waiting at the dealership then just come in confirm and signe More

Great accommodating and friendly service. They worked really hard in finding me exactly what I wanted. Financing was quick and easy and kept me at payments I was comfortable with.. They worked really hard in finding me exactly what I wanted. Financing was quick and easy and kept me at payments I was comfortable with.. More