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Joe Rizza Ford Lincoln

Orland Park, IL

4.4
2,884 Reviews
Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service department in the automotive industry. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. Please feel free to call us at the number listed below or send us an email using the contact us page. Our Internet Department was developed in 1999. Mr. Rizza was aware that the Internet would be playing a integral part in the car business. Today each one of the Joe Rizza Dealerships has its own Internet Department staffed with trained and dedicated people.
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8100 W 159th St

Orland Park, IL

60462

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Showing 2,884 reviews

May 29, 2019

Horrible customer service We had our car towed to them called a day later said it was fixed made it 7 miles broke down with same issue so had it towed again. Fun fed the issue More

by Kevin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Scott Sciaky
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2019 -

Joe Rizza Ford Lincoln responded

Kevin, I sincerely apologize for the experience that you had at our dealership. Our goal is to provide exceptional service to every single customer. Thank you for taking the time to bring these issues to our attention. I would like the opportunity to speak with you to work on resolving this issue. Please contact me at your earliest convenience. Sincerely, Rawan Altaher - raltaher@rizzacars.com

May 29, 2019

Very bad They are cheaters, they liars, they charged me $125 for the wrong diagnosis, for small thing they wanted me to change the whole engine, I changed the More

by Ford
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Eduardo Rodriguez
May 30, 2019 -

Joe Rizza Ford Lincoln responded

I’m sorry to hear about your recent visit at our dealership. Our customers are our top priority, and we do apologize that your vehicle's service needs were not met. Please contact me at your earliest convenience as I’d like to further understand what happened and address these concerns. I look forward to hearing from you. Sincerely, Rawan Altaher - raltaher@rizzacars.com

May 29, 2019

Excellent service! I enjoyed the visit. Will go more! Recommend!Excellent service! I enjoyed the visit. Will go more! Recommend!Excellent service! I enjoyed the More

by LINQIU811
Recommend Dealer
Yes
Employees Worked With
Eduardo Rodriguez
May 30, 2019 -

Joe Rizza Ford Lincoln responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Best, Rawan Altaher - raltaher@rizzacars.com

May 29, 2019

Just the Usual. Great Service. My car developed a leak in the water pump. I took it to Rizza for replacement under my extended maintenance plan. As long as it was in for service, More

by Richard N.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luke Clarizio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Sciaky
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2019 -

Joe Rizza Ford Lincoln responded

Thank you for taking the time to write this review. Our highest priority is satisfying our guests and we are delighted to know that Scott made sure your concern was addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us. Best, Rawan Altaher - raltaher@rizzacars.com

May 28, 2019

Excellent service Luke was extremely helpful and informative. He tried everything possible to get us something we were comfortable with. We plan on being customers here More

by alexromo14
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luke Clarizio
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2019 -

Joe Rizza Ford Lincoln responded

Alex, thank you for your kind words and for taking the time to inform us of your ongoing positive experience. We are sincerely pleased to know that Luke's efforts have made a difference in your car buying experience. Your testimonial gives us the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need service, we are more than happy to lend a hand. Best, Rawan Altaher - raltaher@rizzacars.com

May 28, 2019

Quick efficient I am very pleased with the service. My service representative Lauren was of great help. More work is needed on my vehicle and I shall return soon. Tha More

by Blacknightman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lauren Kutsche
May 28, 2019 -

Joe Rizza Ford Lincoln responded

Thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Best, Rawan Altaher - raltaher@rizzacars.com

May 28, 2019

Henry Ford Lives On We knew we wanted to Purchase the New Ford Ranger, just wasn't sure what dealer. We were Comfortable with the Price Isaias gave us, as we added an upg More

by Ford Forever 1976
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isaias Remijio
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2019 -

Joe Rizza Ford Lincoln responded

First and foremost, thank you for stopping by to leave this incredible review. Our staff prides itself on providing efficient and friendly service to every customer that comes to our dealership. I'm happy to see that your visit reflects these values and that Isaias assisted you in such a detailed and customized manner. Give us a call if you have any further questions! Best, Rawan Altaher - raltaher@rizzacars.com

May 27, 2019

Worst used car purchase experience I've ever had. Looked for 3 weeks for a truck. Found one at rizza with options I was interested in. Drove 23 miles to look at the truck. Good test drive, shot a pri More

by EMUZZY
Customer Service
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jose Munoz
May 28, 2019 -

Joe Rizza Ford Lincoln responded

Thank you for taking the time to share your recent experience at Joe Rizza Ford of Orland Park. We want each customer to be completely satisfied upon visiting us, and the impression that you received from our dealership is unacceptable. We would sincerely appreciate the opportunity to amend the situation, so please don't hesitate to contact me directly. Best, Rawan Altaher - raltaher@rizzacars.com

May 27, 2019

Very happy customer 😁 Great service and fast from start to finish I truly got a great deal on my MKC It was just sitting there waiting for me. More

by NETTIERODRIQUEZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Raul Hernandez
May 28, 2019 -

Joe Rizza Ford Lincoln responded

Nettie, we strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing Joe Rizza Ford of Orland Park's Service Department. Best, Rawan Altaher - raltaher@rizzacars.com

May 27, 2019

Great service I needed an oil change and a few other minor check ups. I was treated so politely don’t professionally. The service was done in no time. More

by MCAULEY47
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eduardo Rodriguez
May 28, 2019 -

Joe Rizza Ford Lincoln responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Best, Rawan Altaher - raltaher@rizzacars.com

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