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Joe Rizza Ford Lincoln

Orland Park, IL

4.3
2,879 Reviews
Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service department in the automotive industry. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. Please feel free to call us at the number listed below or send us an email using the contact us page. Our Internet Department was developed in 1999. Mr. Rizza was aware that the Internet would be playing a integral part in the car business. Today each one of the Joe Rizza Dealerships has its own Internet Department staffed with trained and dedicated people.
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8100 W 159th St

Orland Park, IL

60462

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Showing 2,879 reviews

June 11, 2019

Overall excellent service Kept well informed as to service requirements and cost. My needs were met with rental provided. I felt Tom listened to my issues and addressed all o More

by ESK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom was person With whom I spoke.
Jun 12, 2019 -

Joe Rizza Ford Lincoln responded

First and foremost, thank you for stopping by to leave this incredible review. Our staff prides itself on providing efficient and friendly service to every customer that comes to our dealership. I'm happy to see that your visit reflects these values and that Tom assisted you in such a detailed and customized manner. Give us a call if you have any further questions! Best, Tugba Aksoy, (708)-403-7770

June 10, 2019

Airbag recall Called to request an appointment and was told it would be a 2 week wait. Within 2 days I received a call to schedule appointment. My car was done wi More

by Mer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eduardo Rodriguez
Jun 11, 2019 -

Joe Rizza Ford Lincoln responded

At Joe Rizza Ford of Orland Park, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. We are very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your parts and service needs. Thank you for your great review! Best, Tugba Aksoy, (708)-403-7770

June 10, 2019

Very easy and pleasant once i spoke to Joey and Scott. I spoke to Jose first and was not pleased at all. Would not reccomend him to anyone. Once i dealt with Joey and Scott it was great More

by MIRELLA3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Precin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Gio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim in service was great, Jose Munoz
Jun 11, 2019 -

Joe Rizza Ford Lincoln responded

Thank you for taking the time to write this review. We are pleased to hear that Joey and Scott were able to provide an efficient and overall positive experience. Best, Tugba Aksoy, (708)-403-7770

June 10, 2019

Awesome. Extremely professeional, courteouos and helpful Service was awesome. Tom especially professional for being so young. Very very helpful. Great service from him and polish man who fixes dents. Wou More

by KOWEN7855
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom in service dept and a polish man in body repairs
Jun 11, 2019 -

Joe Rizza Ford Lincoln responded

Thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Best, Tugba Aksoy, (708)-403-7770

June 10, 2019

the greatest team The team at Rizza is the greatest and most professional people to buy a car through! Will come back again & again. They are the BEST More

by Sakelaris 7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Precin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dustin in finance!!, Sarah Vargas
Jun 11, 2019 -

Joe Rizza Ford Lincoln responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Best, Tugba Aksoy, (708)-403-7770

June 07, 2019

Down & Up I came in without an apointment and they were very busy, but Lauren realized the problem I was having and took care of me. They did not think they wo More

by Jim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lauren Kutsche
Jun 11, 2019 -

Joe Rizza Ford Lincoln responded

Jim, thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review. It really matters to our dealership! Best, Tugba Aksoy, (708)-403-7770

June 07, 2019

Excellent The staff is amazing I will refer my friends and family to this dealership I received Excellent Service from Thomas ,Ike, and Melissa Thank u More

by Lolita
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas Mackey and Melissa the cashier, Ike Mohammed
Jun 11, 2019 -

Joe Rizza Ford Lincoln responded

Lolia, thank you for the great review! We appreciate the recommendation and hope to see you again in the future. Best, Tugba Aksoy, (708)-403-7770

June 07, 2019

Satisfied with regularly scheduled maintenance Brought my Explorer in for its regularly scheduled maintenance and as usual was greeted by courteous and friendly staff. The work was completed prompt More

by TOM Z
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Claster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Montanez
Jun 11, 2019 -

Joe Rizza Ford Lincoln responded

Hello Tom! It is great to hear about your recent service experience. I will certainly pass on your feedback to the team as they will be happy to hear it! We look forward to working with you again in the future! Best, Tugba Aksoy, (708)-403-7770

June 06, 2019

Great service Highly recommend . Great service team. Friendly and professional. I’ve purchases several vehicles from here over the past 20 years and Rizza service More

by leblancfamily.morris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lauren Kutsche
Jun 06, 2019 -

Joe Rizza Ford Lincoln responded

Leblanc family, thank you for your loyalty to our dealership and for taking the time to write this review. We aim to turn every person that visits us into a repeat customer. Best, Tugba Aksoy, (708)-403-7770

June 06, 2019

Just a very awful experience Went in for some service. Service manager said enterprise didnt have a car for me and it had to be a ford... so i didnt get what i was supposed to for More

by NSEXTON59
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tommy in service
Jun 07, 2019 -

Joe Rizza Ford Lincoln responded

I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Sincerely, Tugba Aksoy, (708)-403-7770

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