Joe Rizza Ford Lincoln

A full regular 5,000 mile service without an appointment. The Service Writer was prompt, friendly and courteous and promised my Ford Explorer service would take no more than an hour. It was 40 minutes. While The Service Writer was prompt, friendly and courteous and promised my Ford Explorer service would take no more than an hour. It was 40 minutes. While working on one of the dealership laptop stations in the comfortable Wi-Fi equipped customer lounge, I received a text from my Service Writer that I could talk to him with any questions while I wait simply by responding to his text. I came in with no appointment and it was almost like they were waiting for me. My vehicle is registered under the Ford FleetCare Plan. More

New auto clear coating. I just purchased a Lincoln Nautilus and have no complaints with the sales , finance or service depts. Everything so far has been above par.Im looking I just purchased a Lincoln Nautilus and have no complaints with the sales , finance or service depts. Everything so far has been above par.Im looking forward to a great relationship. More

Used Truck I know it’s a Ford dealership but Bill Kassanitz found what my husband was looking for, it’s not the first time. People are friendly, not pushy and w I know it’s a Ford dealership but Bill Kassanitz found what my husband was looking for, it’s not the first time. People are friendly, not pushy and will work hard to find what you want. I recommend them all the time. More

Great Sales Girl but Why does finance take so long? I came into the dealership knowing which car I would purchase and what I was willing to pay for it. Once I test drove the vehicle and got confirmation I came into the dealership knowing which car I would purchase and what I was willing to pay for it. Once I test drove the vehicle and got confirmation on the price, I was ready to buy. I came back the next day with everything in order and I was ready to go. It took three hours for the dealership to process my paperwork and hand over the keys to the car. Aside from the time it should have taken for them to appraise my trade-in, I cannot think of any reason why I had to sit there for that long. I ended up having to pay my child care provider more than I expected due to this extremely long wait. Cass was great but obviously very busy when I was there. She was taking care of at least two other clients at the same time. Let me emphasize that Cass was great! She dove in and was very informative about a vehicle her dealership does not commonly offer. She was friendly and VERY accommodating...she even offered to come in early on the day I wanted to buy so I could get home faster. While I was waiting for finance, she kept checking in with me and made sure I was updated. At one point, I gave them a deadline for when I needed to leave and (thanks to Cass) I was pushed through very quickly after that. I realize that the dealership was busy and that the cause for delay may have been getting in to see the finance department, but perhaps there should be more than one person handling that on a Friday afternoon on the last day of the month. More

Great Everything was great! Eduardo was super nice very helpful made my visit nice and easy! Super fast have to come back for my recall. Other then that gre Everything was great! Eduardo was super nice very helpful made my visit nice and easy! Super fast have to come back for my recall. Other then that great! More

Great experience with Mike McElree & Sarah Vargas Sarah Vargas and Mike McElree were great and made me experience very enjoyable. Gary the manager was also very helpful in the absence of them. Sarah Vargas and Mike McElree were great and made me experience very enjoyable. Gary the manager was also very helpful in the absence of them. More

Best service Rizza Ford/Lincoln has given the best automotive service I have ever received. I would recommend this dealership to any of my friends or family and al Rizza Ford/Lincoln has given the best automotive service I have ever received. I would recommend this dealership to any of my friends or family and all others. More

Very good Very customer orientedLooked for the best deal they could give. We were very satisfied with their attention . We would highly recommend them to to ot Very customer orientedLooked for the best deal they could give. We were very satisfied with their attention . We would highly recommend them to to others. More

Great service Joe Rizza was extremely helpful in helping us find the part we needed for my son's car. Todd, in parts, was great and provided quality customer servi Joe Rizza was extremely helpful in helping us find the part we needed for my son's car. Todd, in parts, was great and provided quality customer service. I should have gone to them first. Thanks Todd. More

Pleased. Our service advisor Lauren has always done her best for use. Fast, efficient, courteous. Helpful. Lauren is a solid reason for us to choose Rizza. Plu Our service advisor Lauren has always done her best for use. Fast, efficient, courteous. Helpful. Lauren is a solid reason for us to choose Rizza. Plus the repairs are done well. More