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Joe Rizza Acura - Service Center

Orland Park, IL

4.9
1,320 Reviews

1,320 Reviews of Joe Rizza Acura - Service Center

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January 21, 2022

I have a lot of trust in the information I was told about my car. I had the pleasure of working with Chris again. More

by GRANDPRE3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2022 -

Joe Rizza Acura responded

Thank you for choosing Joe Rizza Acura. Your feedback and rating mean a lot to us. We're glad Chris was able to help, and we hope to see you again!

January 21, 2022

Good people here, never had any complaints. I always received great service and any recommendations that I needed. More

by mbran3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2022 -

Joe Rizza Acura responded

We appreciate your business and our team looks forward to serving you again soon!

January 21, 2022

Good service very nice people I have a mechanical issue in my vehicle without appointment they let me in thank you More

by Acura
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Fondren
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2022 -

Joe Rizza Acura responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 21, 2022

The Service Center at Joe Rizza Acura provides consistent, professional service. The advisors are excellent and make each customer feel that their needs for Acura service will be met. More

by ARNDELLR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ted Jurick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2022 -

Joe Rizza Acura responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Joe Rizza Acura!

January 19, 2022

My opinon about the service is very good I’m very like a services is that a great More

by Annaszeliga4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Ramos
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alyssa Adams
Jan 19, 2022 -

Joe Rizza Acura responded

Thanks for sharing your thoughts about your experience with Joe Rizza Acura. We appreciate your business and hope to see you again soon!

January 18, 2022

The service is always good. The staff in not only helpful but also very knowledgeable. More

by jilesmj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2022 -

Joe Rizza Acura responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 18, 2022

Service was really great and fast! Everyone working there was super nice and welcoming. I will be coming back periodically and getting my services done here. More

by BIKERA72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2022 -

Joe Rizza Acura responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Joe Rizza Acura.

January 15, 2022

I tried to make an appointment online for service but there was no availability. I called the dealer and spoke with Matt. He said just bring your car in anytime today and we’ll get you in. They were fant More

by bev1232
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2022 -

Joe Rizza Acura responded

Thank you for the kind words for Matt and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

January 14, 2022

Always superb service. Matt is so frindly, knowledgeable and able to answer every question. He is the star of the Service department. The work was done on time and the car was washed when I picked it up. More

by Eaherman1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2022 -

Joe Rizza Acura responded

Thank you for the kind words for Matt! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Joe Rizza Acura.

January 14, 2022

I went to pick up my daughter's car. The police had to be call it was and entire mess. Rude, nasty ,unprofessional and and completely childish. Please have a regional manager reach out. I would love to tell More

by Dedee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ted Jurick
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : No one would intoduce themselves they just kept calling Ted who was the problem
Jan 31, 2022 -

Joe Rizza Acura responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

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