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Joe Rizza Acura - Service Center

Orland Park, IL

4.9
1,319 Reviews

1,319 Reviews of Joe Rizza Acura - Service Center

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August 28, 2014

Always great service. I have worked with Matt and Charlotte many times. Chris took care of me on my last visit and was very good. I've been going to Joe Rizza Acura for ove More

by dikoz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Charlotte Guinta
Aug 29, 2014 -

Joe Rizza Acura responded

Diane, thank you for taking the time to write this fantastic review! Our entire team is committed to providing top-notch customer service, and I’m thrilled this commitment has been made evident to you during your many visits. I'll be sure to pass along your kind words to Matt, Charlotte and Chris as well. We greatly appreciate your loyalty to our dealership! Please keep us updated if there’s anything else we can do for you. Also, be sure to stay connected with us between visits on Facebook and Twitter. Best regards, Linda Tew - Marketing Director - ltew@rizzacars.com

July 15, 2014

Joe Rizza Acura Friendly and helpful Thumbs up!! Quick service. Free shuttle service to the mall. Clean environment ,very informative service personnel. Answered all More

by Kelz hutch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jul 16, 2014 -

Joe Rizza Acura responded

Kelz, thank you so much for taking the time to provide such great feedback! Our primary focus is to provide each and every customer with friendly and efficient service, and I am extremely happy to hear that your experience with us was so positive. It's fantastic that we have earned your repeat business, and we look forward to seeing you again in the future! In the meantime, be sure to stay connected with us on Facebook and Twitter for exclusive content and deals. Kind regards, Linda Tew - Marketing Director - ltew@rizzacars.com

July 10, 2014

Great Service Great service in a timely fashion and offered to hand wash car. I was very satisfied bringing my vehicle here and would come back in the future. More

by clk001
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jul 11, 2014 -

Joe Rizza Acura responded

Thank you for taking the time to write this great review! We work very hard to ensure that each of our customers is 100% satisfied with the Joe Rizza Acura experience, and I'm thrilled that your visit was so positive. It's fantastic that we have earned your repeat business, and we look forward to seeing you again in the future! In the meantime, be sure to stay connected with us on Facebook and Twitter for exclusive content and deals. Kind regards, Linda Tew - Marketing Director - ltew@rizzacars.com

July 05, 2014

service Always well taken care of with exceptional service. They are fantastic ! This car is an oldie, but the service and dealer care is outstanding. Every v More

by kappa1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Charlotte Guinta
Jul 07, 2014 -

Joe Rizza Acura responded

We truly appreciate you taking the time to leave us this great feedback! We strive to provide exceptional customer service in all aspects of our dealership, and I'm glad to hear our team always take such great care of you. Keep us updated if there's anything else we can do for you. Also, follow us on Facebook and Twitter to stay in the loop with dealer news and specials. Kind regards, Linda Tew - Marketing Director - ltew@rizzacars.com

June 23, 2014

Excellent Service The service advisors at Joe Rizza Acura do a great job. Matt Fondren, Charlotte Guinta and Chris Kailer are all very proficient. I've dealt with Cha More

by acuramdx1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Charlotte Guinta
Jun 24, 2014 -

Joe Rizza Acura responded

Thank you for writing this great review, Marty! I'm happy to hear that our team has consistently provided you with the outstanding customer service we strive to deliver to each of our guests. I'll be sure to pass along your kind words to Charlotte, Matt and Chris as well. We're thankful for your repeat business! Please let us know if there's anything else we can do for you. Also, be sure to stay connected with us on Twitter and Facebook for dealer updates and specials. Kind regards, Linda Tew - Marketing Director - ltew@rizzacars.com

May 29, 2014

ECU RECALL SERVICE Scheduled my recall service and car was taken promptly at 0730. I actually forgot my updated insurance card but Chris worked with me on getting it em More

by abothell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Chris Kailer
May 30, 2014 -

Joe Rizza Acura responded

I am pleased to hear that your overall experience with us was so positive. However, I would like to apologize for any issue you have with regards to the courtesy car. Your observations will certainly be taken into consideration for areas where we may need to improve. If you would like to discuss these matters further, please contact me at your earliest convenience. Sincerely, Linda Tew - Marketing Director - ltew@rizzacars.com

May 29, 2014

Great Acura Dealer It was a great experience purchasing a used car. Paul Kay was a great help breaking down everything before I signed my life away. Lol. But will recom More

by Lmau1983
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Kay, Donna Galatte
May 30, 2014 -

Joe Rizza Acura responded

Thank you for taking the time to write such a great review! Paul is an asset to our team and he strives to create a positive buying experience for every customer. He will be thrilled to hear your kind words and know that his great customer service was recognized by you. Congrats on your new car! Thank you for your recommendations and let us know if there's anything else we can do for you. Also, be sure to follow us on Facebook and Twitter pages to stay in the loop with exclusive content and specials. Kind regards, Linda Tew - Marketing Director - ltew@rizzacars.com

May 09, 2014

My hat is off to the Entire Rizza Crew! I purchased my 2006 RSX in 2005 brand new from Rizza. My Salesperson Donna Galatte was fantastic and greets me every time I come in for service, whic More

by debcampbel1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Donna Galatte, Erica Ray
May 12, 2014 -

Joe Rizza Acura responded

Deborah, thank you for taking the time to write this fantastic review! Our entire team is committed to providing top-notch customer service, and I’m thrilled this commitment has been made evident to you during your many visits. I'll be sure to pass along your compliments to Donna, Chris and to Erica as well. We greatly appreciate your loyalty to our dealership – as well as your recommendations! Please keep us updated if there’s anything else we can do for you. Also, be sure to stay connected with us between visits on Facebook and Twitter. Kind regards, Linda Tew - Marketing Director - ltew@rizzacars.com

April 27, 2014

Wonderful staff and great service Had car serviced, work was explained to my satisfaction and the staff is wonderful to work with. Purchased two autos from Joe Rizza Acura and I have n More

by robbin45
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Charlotte Guinta
Apr 28, 2014 -

Joe Rizza Acura responded

Thank you for writing this great review, Robbin! I'm happy to hear that our team has consistently provided you with the outstanding customer service we strive to deliver to each of our guests. We're thankful for your repeat business! Please let us know if there's anything else we can do for you. Also, be sure to stay connected with us on Twitter and Facebook for dealer updates and specials. Kind regards, Linda Tew - Marketing Director - ltew@rizzacars.com

February 24, 2014

Acura Care would not authorize replacing the rear springs on my 2009 MDX claiming that that the sagging springs (at 62,00 miles) was from normal wear & tear and therefore were not covered. Since I am a good More

by chuckmdx
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Charlotte Guinta
Feb 25, 2014 -

Joe Rizza Acura responded

Thank you for taking the time to write this fantastic review and assign our dealership such a wonderful star rating! We work very hard to ensure that each of our customers is 100% satisfied with the Joe Rizza experience. We look forward to working with you again; be sure to take advantage of our exclusive specials by visiting us on Twitter and Facebook. Regards, Linda Tew - Marketing Director - ltew@rizzacars.com

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