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1,320 Reviews of Joe Rizza Acura - Service Center
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July 28, 2015
Lack of communication between service dept and customer. I have been a loyal customer to this dealership since I purchased my Acura from them in 2008. Called on a Friday to make an appt for the following Mon I have been a loyal customer to this dealership since I purchased my Acura from them in 2008. Called on a Friday to make an appt for the following Monday only to be told they no longer take appts except for Saturdays and that I could come in any day at any time and have my vehicle serviced in an hour. I arrived that Monday had two cars ahead of me and had Deanna Kalas come up to my car and ask if I was here for an oil change, I said yes, and she said there is a wait. I asked how long, and she said it will be at least an hour before they will even look at my car. I explained to her about what I was told over the phone that previous Friday and she said yes it's their new program called express service. She said was sorry and said they will try to service my car as quickly as possible and give me a call when it was ready. An hour and half later I received a call from Charolotte Guinta saying they were recommending spark plugs on my car and asked if I wanted that done at that time, I said no and she said they are just washing my car and will call me back shortly to let me know my car is ready. A little over an hour had passed, no phone call with an update. I called the service dept. Deanna answered and I explained to her I had been waiting for over two hours for an oil change she placed me on hold to check on the status of my car, came back and said yes it's done. I asked her was someone going to call me to let me know it's been done, she said with the new express service, it being a Monday and people at lunch that they forgot to call. Pointing the finger as to why the ball was dropped is a poor excuse for bad customer service. She said the new express program is not her doing that it comes from the Acura company. I have NEVER had a bad experience at this dealership until today. This experience has left a bad taste in my mouth. I did not feel I was being heard. I will be looking to take my business elsewhere seeing as though I was not compensated for the time it took for an oil change (3 hours) or the poor customer service. Side note, I did not receive the page with my inspection. More
by AcuraOwner
Employees Worked With
Deanna Kalas, Charlotte Guinta
June 30, 2015
Excellent Service This is my third Acura from this dealership (first two from Orland Park Acura andcurrent car from Joe Rizza Acura) and the level of customer care is a This is my third Acura from this dealership (first two from Orland Park Acura andcurrent car from Joe Rizza Acura) and the level of customer care is always outstanding. Matt Fondren is an excellent Service Advisor and I always ask for Matt when taking the car in for service. The quality of the car and the service received is better then when I owned a Lexus RX 300! Even though I did not purchase a vehicle today, Denise Manikouras is a Sales Associate that is outstanding. More
by IlliniBird
Employees Worked With
June 25, 2015
I wouldn't go anywhere else I have been a customer for 12 years and have been totally satisfied every time I have had service done. I would not trust anyone else to work on my ca I have been a customer for 12 years and have been totally satisfied every time I have had service done. I would not trust anyone else to work on my car. More
by Laird
Employees Worked With
May 23, 2015
experience was wonderful I've been a customer for over 7 years and I find the dealership to be above and beyond reproach extremely honest extremely fair extremely accommodatin I've been a customer for over 7 years and I find the dealership to be above and beyond reproach extremely honest extremely fair extremely accommodating and would recommend them highly to anyone More
by byrongully
May 21, 2015
Above and beyond Joe Rizza Acura has serviced several of my cars over the years. They make it so enjoyable owning a Acura. I recently had trouble with my 2006 Acura RL Joe Rizza Acura has serviced several of my cars over the years. They make it so enjoyable owning a Acura. I recently had trouble with my 2006 Acura RL. I called Joe Rizza's service department. They indicated that it was very likely an alternator issue but to bring it in to be sure. I had it towing and they had a loaner car ready to go for me. Normally it take a week or more to reserve a loaner but they saw that I was in a jam and took care of me. The diagnosis over the phone was right on. The repairs were done and my car was ready within a few days. Now I'm back on the road in my awesome Acura RL. Thanks Matt, Chris & Charlotte! More
by eday92
May 05, 2015
Service Impossible to make the experience better. I took an MDX for a routine maintenance issue. By accident, things took an unexpected turn. However, the Ser Impossible to make the experience better. I took an MDX for a routine maintenance issue. By accident, things took an unexpected turn. However, the Service Department Advisor (Matt Fondren) treated the situation like the professional he is. Could not be happier. Although I live in Chicago and there is a dealer within 1.5 miles from where I live, I will continue to take my two Acuras to this dealer (which is where I bought them), about 30 miles away. Kudos to you all. I also had a great sales experience in both purchases. More
by Acura owner
Employees Worked With
April 22, 2015
Tip Top Service The service at Joe Rizza Acura in Orland Park cannot be matched for its service.. Always treated like royalty and can rely on efficient and accurate r The service at Joe Rizza Acura in Orland Park cannot be matched for its service.. Always treated like royalty and can rely on efficient and accurate repairs More
by schmengy2
Employees Worked With
April 22, 2015
Great service and very professional This dealership proves great service for ten years now. Price for work done was reasonable. Love the hand wash and vacuum. Definitely will be back. This dealership proves great service for ten years now. Price for work done was reasonable. Love the hand wash and vacuum. Definitely will be back. More
by Julie
Employees Worked With
April 21, 2015
Received good service I brought my 1999 Acura in to have some work done so it would pass emissions. Ted was extremely helpful and got the work done in a reasonable length o I brought my 1999 Acura in to have some work done so it would pass emissions. Ted was extremely helpful and got the work done in a reasonable length of time. More
by Aj123
Employees Worked With
March 25, 2015
Simply the Best My 2005 TL runs like the day I bought it new from them. Service to Parts (Ted, Brad, Matt, Charlotte, Chris and others), it doesn't get any better!! My 2005 TL runs like the day I bought it new from them. Service to Parts (Ted, Brad, Matt, Charlotte, Chris and others), it doesn't get any better!! jgk More
by jgk
Employees Worked With
Other Employees :
all the porters, Charlotte Guinta
