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Joe Rizza Acura - Service Center

Orland Park, IL

4.9
1,320 Reviews

1,320 Reviews of Joe Rizza Acura - Service Center

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September 21, 2018

Excellent, as usual We drive Acuras because they are reliable, comfortable and technologically advanced. And, we trust Joe Ruzza Scura Service to maintain our cars. The More

by Acuraphile
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ted Jurick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Manikouras, Charlotte Guinta
Sep 25, 2018 -

Joe Rizza Acura responded

Thanks so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Best, Rawan Altaher - raltaher@rizzacars.com

September 21, 2018

Superb services! Simply the best! Very professional, friendly and helpful service center staff ( Matt, Charolette and Chris.) Submitted a brief explanation for the reason of my visit. More

by Debbie K
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2018 -

Joe Rizza Acura responded

Thank you for leaving us this great review, Debbie! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Best, Rawan Altaher - raltaher@rizzacars.com

September 21, 2018

efficient, comfortable during waiting, service people nice service people are nice and helpful. comfortable waiting area: sofa, coffee, drink water, tea, WIFI... efficient service. convenient to make an appoin More

by xxdeng
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ted Jurick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charlotte Guinta
Sep 25, 2018 -

Joe Rizza Acura responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Best, Rawan Altaher - raltaher@rizzacars.com

September 20, 2018

Expected excellence I have been coming to Joe Rizza Acura for 17 years. Matt Fondren is my go to person. Excellence is what I expect, he delivers. More

by HAMERJACKIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2018 -

Joe Rizza Acura responded

We really appreciate your feedback, Jackie. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Best, Rawan Altaher - raltaher@rizzacars.com

September 19, 2018

Outstanding service Joe Rizza Acura is a customer service oriented company. I have used their service department three times and I am extremely impressed at the level of More

by B Will
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2018 -

Joe Rizza Acura responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to serve you, and we look forward to doing so again. Best, Rawan Altaher - raltaher@rizzacars.com

September 19, 2018

GREAT FAST SERVICE AS ALWAYS MY SERVICE WAS DONE BEFORE I KNEW IT AND WASHED AND VACCUUMED. ANDY IS ONE OF THE BEST MECHANICS I KNOW. ALWAYS A PLEASURE WHEN I BRING MY CAR IN More

by MBERRY0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ted Jurick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : MATT, TED, AND OMAR., Omar Hammad
Sep 20, 2018 -

Joe Rizza Acura responded

Thank you so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with Anthony and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! Best, Rawan Altaher - raltaher@rizzacars.com

September 18, 2018

Great Service Dropped my car without an appointment. The service writer Chris took care of me without hesitation. Everyone in the service department is top notch fr More

by KMESCALL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ted Jurick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Manikouras, Charlotte Guinta
Sep 19, 2018 -

Joe Rizza Acura responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Rawan Altaher - raltaher@rizzacars.com

September 12, 2018

Wonderful service for a long time. I have bringing my Acura to this location for a long time. I have always had great, wonderful experience with friendly, nice, polite and always smili More

by jparzuch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Charlotte Guinta
Sep 12, 2018 -

Joe Rizza Acura responded

We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Sincerely, Rawan Altaher - raltaher@rizzacars.com

September 11, 2018

Excellent routine maintenance for 2010 MDX A16, maintenance required, had 6 at last service call, therefore not repeated. Excellent and fast service with no appointment needed. I have had th More

by JAMIWALLOCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2018 -

Joe Rizza Acura responded

We love hearing from our customers, so thank you for taking the time to write this glowing review, Jami! It's wonderful to hear that our staff at Joe Rizza Acura was able to provide you with an awesome experience! We really appreciate this feedback and we will share it with the team. Thanks again, and if you have any questions about the work that was done, please feel free to contact us. Sincerely, Rawan Altaher - raltaher@rizzacars.com

September 10, 2018

Very helpful answering questions that i had . I be pleased and feel safe with the service provided and will continue to take my vehicle their the sales rep, is very nice as well as the service dep More

by ternessahardin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charlotte Guinta
Sep 12, 2018 -

Joe Rizza Acura responded

We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Sincerely, Rawan Altaher - raltaher@rizzacars.com

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