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Joe Rizza Acura - Service Center

Orland Park, IL

4.9
1,320 Reviews

1,320 Reviews of Joe Rizza Acura - Service Center

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October 09, 2018

I always have a great experience. Thanks! Fast and the best customer service! Best service experience out of any dealership I have been to. I would recommend to anyone. Thank you very much More

by NESREEN.SWEILEM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2018 -

Joe Rizza Acura responded

We strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing our service department. Sincerely, Rawan Altaher - raltaher@rizzacars.com

October 06, 2018

Great service Matt is awesome and my vehicle service was amazing. My truck looked great and Matt got me in and out very fast. I would definitely come back here for More

by TRAMOS1211
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2018 -

Joe Rizza Acura responded

Hi TRAMOS1211 and thanks for the great feedback! We're very happy that Matt was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, Rawan Altaher - raltaher@rizzacars.com

October 06, 2018

Excellent Everyone I’ve dealt with @ this dealership over the last 13yrs.has been honest,trustworthy & friendly. I feel like when I bring my car in for service More

by MARKCHIBE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat Dazzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Caputo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Dodge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ted Jurick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Manikouras, Charlotte Guinta, Omar Hammad
Oct 11, 2018 -

Joe Rizza Acura responded

MARKCHIBE, thank you for your loyalty to our dealership and for taking the time to write this review. I'm glad to hear our team described as honest, trustworthy, and friendly. We aim to turn every person that visits us into a repeat customer. Sincerely, Rawan Altaher - raltaher@rizzacars.com

October 05, 2018

Repairs Always great service and friendly people. Had some major repairs in the last week. Had loaner car provided. Acura is a great car. Rizza is a great dea More

by BILLMALAK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charlotte Guinta
Oct 11, 2018 -

Joe Rizza Acura responded

Hi BILLMALAK and thank you! We can't tell you how much we appreciate your customer loyalty! We will share your feedback with the team. Best, Rawan Altaher - raltaher@rizzacars.com

October 05, 2018

Excellent Service My visit was quick and convenient. Kylie, the service rep at the time, was very cordial and delightful to talk with. I definitely enjoy bringing my c More

by LELIACW_2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kylie, Denise Manikouras, Charlotte Guinta, Omar Hammad
Oct 11, 2018 -

Joe Rizza Acura responded

Thanks for giving us the opportunity to service your vehicle. I am happy to hear that your visit was quick and convenient. I will pass your feedback along to Kylie! Best, Rawan Altaher - raltaher@rizzacars.com

October 04, 2018

Always a pleasure I never dread going in for service. I know the people will be friendly, the waiting area will be comfortable, and I will be treated well and fairly. More

by DFISH10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Bader, Charlotte Guinta
Oct 04, 2018 -

Joe Rizza Acura responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Sincerely, Rawan Altaher - raltaher@rizzacars.com

October 02, 2018

PROFESSIONAL AND TIMELY GREAT CUSTOMER SERVICE. THE REP WAS FRIENDLY AND ACCOMMODATING. THE ENVIRONMENT IS VERY FRIENDLY AND INVITING. JOB WAS PERFORMED ON TIME, AS PROMISED. More

by jamesbee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2018 -

Joe Rizza Acura responded

Thank you for taking the time to submit this awesome feedback, jamesbee. Hearing that you received excellent service from one of our sales team members is always encouraging and reassures us of our commitment to our customers. We look forward to doing business with you again in the future. Best, Rawan Altaher - raltaher@rizzacars.com

October 01, 2018

Service Great fast service, just wish they vacuumed as requested during the intake Otherwise, everything was great. Quick and friendly service. Would recom More

by RAYEDYASIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Front desk girl
Oct 02, 2018 -

Joe Rizza Acura responded

Thank you for stopping by to leave this incredible review. Our staff prides itself on providing efficient and friendly service to every customer that comes to our dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Best, Rawan Altaher - raltaher@rizzacars.com

September 28, 2018

Friendly anf fast Service was very fast and people were friendly. Very convenient when no appointment is needed for oil change. Had a flat tire once and they repaired i More

by Jolita
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Denise Manikouras, Charlotte Guinta
Oct 02, 2018 -

Joe Rizza Acura responded

Jolita, thank you for taking the time to submit this amazing feedback. Our team takes pride in their fast, friendly, and efficient customer service and will be happy to hear that you left Joe Rizza Acura satisfied. We are very appreciative of your 5-star review and recommendation. We appreciate you trusting us with your car buying needs and we hope you enjoy your new vehicle! Best, Rawan Altaher - raltaher@rizzacars.com

September 28, 2018

great service My service representative was very professional and friendly. He handled my problem quickly and the job liked great . I was in and out More

by WARIZONAKID
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : jr. and carlos santiago
Oct 02, 2018 -

Joe Rizza Acura responded

Thanks for your perfect review! We're glad to hear that our team was fast, friendly, and professional! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Rawan Altaher - raltaher@rizzacars.com

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