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Joe Rizza Acura - Service Center

Orland Park, IL

4.9
1,320 Reviews

1,320 Reviews of Joe Rizza Acura - Service Center

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December 10, 2018

Great service Staff is friendly, service is great, no long waitin. This is the only place I bring my car. I highly recommend them for service on you car More

by YONNIE36
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charlotte Guinta
Dec 12, 2018 -

Joe Rizza Acura responded

Thank you for this amazing review and feedback. We really appreciate your business. Best, Rawan Altaher - raltaher@rizzacars.com

December 07, 2018

They were ready for me. Very organized Same as above. They were ready for me. Very organized. They had the loaner ready. I was in and out. They were very polite and business like. More

by VIC9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2018 -

Joe Rizza Acura responded

Thank you for the great review! Please come visit us if you need anything else, be it service or sales. Best, Rawan Altaher - raltaher@rizzacars.com

December 06, 2018

All Around Excellent I used the accelerated service for a routine oil change and tire rotation. I was in and out in the time specified and am satisfied with the level of s More

by MARIONSCARPELLI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2018 -

Joe Rizza Acura responded

Thank you for the great review, MARIONSCARPELLI. We are glad to hear that you are satisfied with the level of service you received, If you have any further questions regarding your vehicle please let us know! Sincerely, Rawan Altaher - raltaher@rizzacars.com

December 06, 2018

Great Service Was at Rizza for a "B1" service reminder. The staff was prompt and efficient and the service was work was completed as promised. I was informed of fut More

by gpetraitis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlotte Guinta
Dec 06, 2018 -

Joe Rizza Acura responded

We cannot thank you enough for this glowing review of our service center, gpetraitis! We know how valuable your time is and we aim to provide prompt and efficient maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, Rawan Altaher - raltaher@rizzacars.com

December 01, 2018

Service I like sitting down at the desk and working with Charlotte and Matt in the service desk. It's more personable that way and they are able to look up my More

by PJALIVAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charlotte Guinta
Dec 04, 2018 -

Joe Rizza Acura responded

Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Charlotte and Matt were able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Best, Rawan Altaher - raltaher@rizzacars.com

November 30, 2018

Charlotte was amazing Charlotte in the service department is always pleasant to work with. She explained everything to me and followed-up on the status of the part I had to More

by CHRIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charlotte Guinta
Dec 03, 2018 -

Joe Rizza Acura responded

Thank you so much for your feedback. We greatly appreciate the opportunity to work with you and earn your business. I will be sure to share your feedback with Charlotte. Please let us know if we can ever help you in the future. Best, Rawan Altaher - raltaher@rizzacars.com

November 29, 2018

Comfortable,warm and great donuts. For 11 years I have been bringing my Mdx in for service. Your service department is excellent, just turned 180000 and my car is not even breathing har More

by BRIANMUNCH102
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Caputo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charlotte Guinta
Nov 30, 2018 -

Joe Rizza Acura responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Best, Rawan Altaher - raltaher@rizzacars.com

November 26, 2018

Acura service. Fast service when checking in. Very friendly staff. I have never had a problem with the service I've received on either of my Acuras. More

by devldog4ever
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nov 27, 2018 -

Joe Rizza Acura responded

Thank you for the feedback! We are happy to hear of your positive experience at Joe Rizza Acura, and we are grateful you chose us for your automotive needs. We look forward to serving you again in the future! Best, Rawan Altaher - raltaher@rizzacars.com

November 22, 2018

Service review Overall goos experience. Staff was friendly. All quesrions were addressed. Facility was clean. Vehicle was properly serviced and courtesy cleaning More

by redmon16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Denise Manikouras
Nov 23, 2018 -

Joe Rizza Acura responded

Thank you for taking the time to write this review. We are pleased to hear that we were able to provide an overall positive experience. Best, Rawan Altaher - raltaher@rizzacars.com

November 20, 2018

Exceptional service As soon as pulled up the door opened immediately I was greeted by friendly staff. I told them what I needed and they were very attentive to my needs. More

by TINRLA11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ted Jurick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2018 -

Joe Rizza Acura responded

We really appreciate your feedback. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Best, Rawan Altaher - raltaher@rizzacars.com

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