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Joe Rizza Acura - Service Center

Orland Park, IL

4.9
1,320 Reviews

1,320 Reviews of Joe Rizza Acura - Service Center

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December 31, 2018

Great Service The folks are pros, treat customers very well and listen to your. Needs. They are helpful cheerful, ask questions when needed, and explain the repair More

by jerald.williams
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat Dazzo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ted Jurick
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kailer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Parady
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charlotte Guinta, Omar Hammad, Chris Chojnowski
Jan 02, 2019 -

Joe Rizza Acura responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! Feel free to call or stop by if there's anything else we can do for you. Sincerely, Rawan Altaher - raltaher@rizzacars.com

December 24, 2018

Best service ever, ALWAYS! Every visit at the dealership, one is treated with exceptional service! The staff is ALWAYS professional and thoroughly explains the details of the wo More

by Rosa Bell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerard Dumas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ted Jurick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kylie and Heather, Charlotte Guinta
Dec 26, 2018 -

Joe Rizza Acura responded

Thank you for this amazing review and for your recommendation. We really appreciate your business. Best, Rawan Altaher - raltaher@rizzacars.com

December 21, 2018

Service First of all, the dealership is welcoming, the staff in the service department is exceptionally polite, professional and extremely knowledgeable. I re More

by JBUTLER1617
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerard Dumas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charlotte Guinta
Dec 24, 2018 -

Joe Rizza Acura responded

We cannot thank you enough for your wonderful review of Joe Rizza Acura and for your recommendation! We look forward to working with you again! Best, Rawan Altaher - raltaher@rizzacars.com

December 20, 2018

Ted in service is the best!!! Ted in service is the best would never go to another Acura dealership because of his great service. Would recommend Joe Rizza to friends because of t More

by maryannhektoen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ted Jurick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2019 -

Joe Rizza Acura responded

Hi maryannhekoten, and thank you for this great review! We're happy to hear that Ted took care of you! He is a great asset and we appreciate all that he does. Best, Rawan Altaher - raltaher@rizzacars.com

December 18, 2018

Not satisfied Dec 5th I came in for a routine check everything checked out perfect per the service center,two weeks later my car doesn't start. I took my car back More

by MZBROOKS1976
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlotte Guinta
Dec 19, 2018 -

Joe Rizza Acura responded

Thank you for alerting us of this issue. Our top priority is delivering 100% customer satisfaction, and I'd like to extend my sincerest apologies for your experience. I would really appreciate the chance to speak with you regarding this matter. Please contact me at your earliest convenience. Best, Rawan Altaher - raltaher@rizzacars.com

December 17, 2018

always excellent I would buy another Acura MDX if just for the service department alone. Matt and Charlotte roll out the red carpet for us every time. More

by SHELLY_MD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2018 -

Joe Rizza Acura responded

Thank you for sharing this great feedback with us. We feel our service department is what makes Joe Rizza Acura special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we’re glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Best, Rawan Altaher - raltaher@rizzacars.com

December 12, 2018

#1 Dealership The best dealership I've ever been to in the 45+years I have been purchasing cars. Even other Acura dealerships do not compare with Joe Rizza. More

by TRUAXIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat Dazzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Caputo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ted Jurick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charlotte Guinta
Dec 12, 2018 -

Joe Rizza Acura responded

Thank you for the feedback! We are happy to hear of your positive experience at Joe Rizza Acura, and we are grateful you chose us for your automotive needs. We look forward to serving you again in the future! Best, Rawan Altaher - raltaher@rizzacars.com

December 12, 2018

Accurate service for my Accura MDX Top notch Salesman, professional, courteous. Followed with Top Notch service of your Vehicle. All in one dynamic atmosphere. Thanks for keeping More

by SAMS_TOM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 12, 2018 -

Joe Rizza Acura responded

Thank you for the great review! Please come visit us if you need anything else, be it service or sales. Best, Rawan Altaher - raltaher@rizzacars.com

December 12, 2018

My favorite Acura! The service was quick and efficient. The car was left very clean. I appreciated the time estimate when I checked in and they were even faster than a More

by jimmarkres
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Caputo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kylie.
Dec 13, 2018 -

Joe Rizza Acura responded

Thank you for reviewing your service experience! We aim to provide a time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Best, Rawan Altaher - raltaher@rizzacars.com

December 10, 2018

They take care of you and your car I am very comfortable with Rizza handling repairs to my vehicle. They let you know before hand what to expect due to my repairs. I recommend that ev More

by STEPHANIEMILON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerard Dumas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ted Jurick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charlotte Guinta
Dec 12, 2018 -

Joe Rizza Acura responded

Thank you for sharing your feedback. We are happy to hear that we earned your trust. We appreciate the recommendation as well. We look forward to working with you again. Best, Rawan Altaher - raltaher@rizzacars.com

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