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Joe Rizza Acura - Service Center

Orland Park, IL

4.9
1,320 Reviews

1,320 Reviews of Joe Rizza Acura - Service Center

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January 22, 2019

Great experience Came in for an oil change and was greeted in a timely fashion and was told vehicle would be ready in one hour. Vehicle was ready as promised, maybe 10 More

by VALERIA5927
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charlotte Guinta
Jan 24, 2019 -

Joe Rizza Acura responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Sincerely, Rawan Altaher - raltaher@rizzacars.com

January 17, 2019

Service department is great, always delivers on time and are straight forward and trustworthy on what needs to be done. Always a please to deal with Matt and Charlotte. More

by RONOD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charlotte Guinta
Jan 22, 2019 -

Joe Rizza Acura responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle needs and look forward to doing so in the future. Thanks for taking the time to write this review. It really matters to our dealership! Sincerely, Rawan Altaher - raltaher@rizzacars.com

January 14, 2019

Excellent Service Joe Rizza Acura Service team provided excellent service, as they always do. I was greeted by service attendant when entered the service area and my ve More

by Vaidas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2019 -

Joe Rizza Acura responded

Thank you for taking the time to submit this awesome feedback. Hearing that you received excellent service is always encouraging and reassures us of our commitment to our customers. Don't hesitate to contact us if there is anything else we can do for you. Sincerely, Rawan Altaher - raltaher@rizzacars.com

January 10, 2019

Oil change I always have a good experience. The only complaint that I have is they offer a free wash and vacumn. The wash is subpar and I have yet to ever see e More

by CLAMPP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Chojnowski
Jan 11, 2019 -

Joe Rizza Acura responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss them in greater detail. Sincerely, Rawan Altaher - raltaher@rizzacars.com

January 07, 2019

Sensor Error I brought my MDX in for serving as my parking sensors were malfunctioning. I was regularly informed of the problem and timing to fix. They provided a More

by shawn.rackow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2019 -

Joe Rizza Acura responded

Thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care! Sincerely, Rawan Altaher - raltaher@rizzacars.com

January 07, 2019

Fast and friendly service. Exactly as promised. Service was completed in the exact amount of time that was quoted. Everything was explained clearly and there were no surprises at all. I was extremel More

by DOUGLASLSHAW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2019 -

Joe Rizza Acura responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Rawan Altaher - raltaher@rizzacars.com

January 04, 2019

Wait time is not too long, and personnel are helpful. This time service was just a little more than an hour. This was an oil change. Personnel helpful and friendly. Helped to sync my new phone. More

by BLAZEBUNZ2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kailer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2019 -

Joe Rizza Acura responded

Thank you so much for taking the time to write this review. I'm very happy to hear about your positive experience at Joe Rizza Acura. If you have any further needs, do not hesitate to stop by for a visit. Sincerely, Rawan Altaher - raltaher@rizzacars.com

January 03, 2019

Tech issue Matt took care of the problem quickly and efficiently was in and out in less than an hour! I will definitely return the next time I need service. More

by lmk121956
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2019 -

Joe Rizza Acura responded

Thank you for this great review! We're excited to hear that Matt took care of you! He is a great asset and we appreciate all he does. Sincerely, Rawan Altaher - raltaher@rizzacars.com

January 01, 2019

Professional quick service! Service department is focused in on making sure they are meeting your needs! Won’t be buying another vehicle from anywhere else! Been an awesome ex More

by kirstenbenson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ted Jurick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charlotte Guinta, Omar Hammad
Jan 02, 2019 -

Joe Rizza Acura responded

We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you, please feel free to let us know. Sincerely, Rawan Altaher - raltaher@rizzacars.com

December 31, 2018

Great Service Counts The service department does a great job of taking care of your vehicle.The work done is exactly what you need at the moment. They don't pressure you t More

by campanitas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charlotte Guinta
Jan 02, 2019 -

Joe Rizza Acura responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle needs and look forward to doing so in the future. Thanks for taking the time to write this review. It really matters to our dealership! Sincerely, Rawan Altaher - raltaher@rizzacars.com

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