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Joe Rizza Acura - Service Center

Orland Park, IL

4.9
1,320 Reviews

1,320 Reviews of Joe Rizza Acura - Service Center

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March 05, 2019

Warranty Service on Transmission I’m and out in 10 minutes with a beautiful new loaner. Transmission needed new sensors installed, car in service for 2 days, now runs like new. It’s a More

by Jimmy, Tinley Park
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Caputo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2019 -

Joe Rizza Acura responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Rawan Altaher - raltaher@rizzacars.com

February 28, 2019

Oil change I brought my new RLX in for an oil change and to my surprise it was done for free for the first Oil change. I was greeted very nicely, and the oi More

by LIZGAFFNEY1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Manikouras
Feb 28, 2019 -

Joe Rizza Acura responded

LIZFAFFNEY1, thank you for sharing this great feedback with us. We are glad that you were pleased with your experience with us. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Sincerely, Rawan Altaher - raltaher@rizzacars.com

February 26, 2019

Great Service I am never disappointed with their customer service and patience. They do not pressure you for services. They provide me with a detail report on wha More

by NBTMBM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2019 -

Joe Rizza Acura responded

Thanks for giving us the opportunity to service your vehicle. We are happy to hear that everything went well for you. I will pass your feedback along to the team! Sincerely, Rawan Altaher - raltaher@rizzacars.com

February 23, 2019

Great Service Great service—oil change, wiper blade replacement, recall check and wash in less than an hour! Love the express service—very efficient! Charlotte an More

by rddsdv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kylie, Charlotte Guinta
Feb 26, 2019 -

Joe Rizza Acura responded

rddsdv, thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. We look forward to seeing you again. Sincerely, Rawan Altaher - raltaher@rizzacars.com

February 20, 2019

Oil change Service is great, doesn’t take long l Pricing can be better or some kind of credit options. Other wise no problems. Staff is always nice More

by curiousgwen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2019 -

Joe Rizza Acura responded

Thanks for giving us the opportunity to service your vehicle. We are happy to hear that everything went well for you. I will pass your feedback along to the team! Sincerely, Rawan Altaher - raltaher@rizzacars.com

February 20, 2019

Always a good experience Really nice and friendly and always good on service discounts and always in & out when I come to get my car serviced. The service advisors are really More

by Amberlyn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2019 -

Joe Rizza Acura responded

Hi Amberlyn, and thank you! We can't tell you how much we appreciate your customer loyalty! We are happy that our service advisers are really nice and friendly during every visit. Don’t hesitate to reach out to us for anything else. Sincerely, Rawan Altaher - raltaher@rizzacars.com

Feb 21, 2019 -

Joe Rizza Acura responded

Hi Amberlyn, and thank you! We can't tell you how much we appreciate your customer loyalty! We are happy that our service advisers are really nice and friendly during every visit. Don’t hesitate to reach out to us for anything else. Sincerely, Rawan Altaher - raltaher@rizzacars.com

February 15, 2019

Great service! From making an appointment to dealing with staff and technicians I thought everyone was very professional and communicated very well. They also gave m More

by britt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2019 -

Joe Rizza Acura responded

britt, thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Sincerely, Rawan Altaher - raltaher@rizzacars.com

February 14, 2019

Oil Change Oil change went well. Chris offered to look into a rear camera issue I'm having. I hope to hear back from him and perform this work soon. More

by cubs082003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2019 -

Joe Rizza Acura responded

Thank you for the feedback, cubs082003! Our top priority is exceptional customer care and we are proud that this was offered to you during your recent visit. Sincerely, Rawan Altaher - raltaher@rizzacars.com

February 14, 2019

Recall service I was able to Easily schedule my service appointment, loaner was made available. Service was done reasonably prompt and car was available at time req More

by FGARFIELD99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2019 -

Joe Rizza Acura responded

FGARFIELD99, thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Sincerely, Rawan Altaher - raltaher@rizzacars.com

February 13, 2019

New car purchase Great people to work with. Good price. Denise took time to show me the features on my new car. It was a fast pleasant experience. More

by dttar
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat Dazzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Manikouras, Chris Chojnowski
Feb 14, 2019 -

Joe Rizza Acura responded

Thank you for leaving us this review, dttar. We are very happy to hear that you had a fast and pleasant experience with Denise. If there is anything more we can do for you, please feel free to come back and see us anytime! Take care and enjoy your new car! Sincerely, Rawan Altaher - raltaher@rizzacars.com

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