Joe Rizza Acura - Service Center

Waste of my time The wrong part ordered. I had to wait 1 hour to find that out. Need to reschedule appointment and come back when the problem should have been fixed o The wrong part ordered. I had to wait 1 hour to find that out. Need to reschedule appointment and come back when the problem should have been fixed on my first visit. More

Great service My car was taken back when I arrived and the service was completed as promised. I received my vehicle on time and cleaner than when I arrived! I will My car was taken back when I arrived and the service was completed as promised. I received my vehicle on time and cleaner than when I arrived! I will continue to have my vehicle service at Joe Rizza Acura! More

Customer service Whenever I come to Acura, Orland Park dealer, Matt and Charlotte are first to welcome me and Always happy to see me!!! Plus they kno me by name! Als Whenever I come to Acura, Orland Park dealer, Matt and Charlotte are first to welcome me and Always happy to see me!!! Plus they kno me by name! Also, my sales lady, Denise ALWAYS greets me like family w hug and kiss to cheek This makes coming for service much more pleasurable than other dealerships as if I’m home! THANK YOU ACURA FOR ALL YOU DO! Jamielynn Ermler More

What service is supposed to be Been a customer of this dealership for 13 years. Only reason is the Service Department and Parts Department. They take care of me like family. Ted, Ch Been a customer of this dealership for 13 years. Only reason is the Service Department and Parts Department. They take care of me like family. Ted, Charlotte, Chris, Matt, Sam, Brad, Santiago are like my kids More

Oil change,brakes ,seat repair. I visited the service section earlier in the month for a key fob programming & inquired about a seat repair & was inform it could be done, since I n I visited the service section earlier in the month for a key fob programming & inquired about a seat repair & was inform it could be done, since I needed a oil change & brakes done.I choose all this work to be done at your dealership base on previously experienced with the dealership & Mr. Santiago’s assuage the seat work would be professionally done & it was.l like to thank all your staff for their excellent work. More

Oil change Great job. Just came in for an oil change, it was a simple process. Was explained what would take place, inspection, asked if wanted car wash. In and Great job. Just came in for an oil change, it was a simple process. Was explained what would take place, inspection, asked if wanted car wash. In and out about 30-40 minutes. More

Satisfied customer Everyone treated me like family. Upon entering the facility I was greeted with smiles and a warm welcome. The care of my car met my expectations. Everyone treated me like family. Upon entering the facility I was greeted with smiles and a warm welcome. The care of my car met my expectations. More

Great Service Team Did the work required timely and well. Checked for recall items and got those done at the same time. They provide the complimentary wash. They didn Did the work required timely and well. Checked for recall items and got those done at the same time. They provide the complimentary wash. They didn't just wash my car but really cleaned it well on the inside too. It had alot of winter dirt and grime and they made it look great on the inside. More

Parts/service Was quick and Freindly. Jack was the tech super Proffesional in every way. Was a safety issue they took it very seriously. I trust this dealer a lot Was quick and Freindly. Jack was the tech super Proffesional in every way. Was a safety issue they took it very seriously. I trust this dealer a lot. And will do all my Service work at Joe RIzza Acura......,,,,,.,, More

Above average Service was good. Problem with the multi point inspection. Items identified were taken care of by my mechanic. This should have been realized if ins Service was good. Problem with the multi point inspection. Items identified were taken care of by my mechanic. This should have been realized if inspected properly. More