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Joe Rizza Acura - Service Center

Orland Park, IL

4.9
1,320 Reviews

1,320 Reviews of Joe Rizza Acura - Service Center

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May 14, 2019

The service was above my expectations! Im not sure what I was expecting, but the service was great and efficient from the moment I pulled my car into the service dept, until I left. No has More

by mo1yarrington
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Not sure who my service person was, I had an appt for a recall but everyone that I came across greeted me and was very pleasant..
May 17, 2019 -

Joe Rizza Acura responded

Thanks for this awesome review! We work hard to meet expectations like yours, and we’re happy to hear that we managed to hit the mark for you during your visit. Please feel free to come back and see us again for any automotive need that you might have. Until then, take care! Sincerely, Rawan Altaher - raltaher@rizzacars.com

May 10, 2019

Came for a recall visit. Was met within two minutes of appt time. Clean and welcoming waiting area and service provided with car wash was excellent. Bought my Acura at another More

by AUDREY.PEEPLES
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Charlotte Guinta
May 10, 2019 -

Joe Rizza Acura responded

We appreciate your marvelous feedback. It's our commitment to ensure quality customer care by providing clean and comfortable facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Sincerely, Rawan Altaher - raltaher@rizzacars.com

May 08, 2019

awesome service, great staff Always excellent service every time I bring my vehicle in, my needs are met. And I must mention the courtesy ride I received to and from mall was gr More

by cherylw24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat Dazzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ted Jurick
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charlotte Guinta
May 09, 2019 -

Joe Rizza Acura responded

Thank you so much for your review! We really appreciate your business and are so happy that we could consistently provide excellent service to you and your vehicle. We look forward to serving you again! Sincerely, Rawan Altaher - raltaher@rizzacars.com

May 06, 2019

Excellent and Quick Service Response as always This dealership consistently delivers above and beyond on service, price and ahead of time performance consistently. This is my third Acura, and the R More

by GJY III
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat Dazzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Caputo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ted Jurick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2019 -

Joe Rizza Acura responded

We appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Joe Rizza Acura. If there is anything more we can do for you please come back and see us any time! Take care! Sincerely, Rawan Altaher - raltaher@rizzacars.com

May 06, 2019

After-the-sale service After purchasing a used Acura, I noticed a problem and called my sales consultant Denise. She promptly worked with the service department to get the More

by Bob S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Manikouras
May 09, 2019 -

Joe Rizza Acura responded

Thank you for leaving us this great review, Bob! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to contact Denise or pay us another visit. Take care! Sincerely, Rawan Altaher - raltaher@rizzacars.com

May 02, 2019

came in for and oil change. Friendly staff. Quick service The staff was courteous, and friendly. Would definitely recommend Acura. They’re very knowledgeable about the company and their services. Would contin More

by MLHENLEY177
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Chojnowski
May 09, 2019 -

Joe Rizza Acura responded

Thank you for taking the time out of your day to share your wonderful experience with us. We are delighted to hear you were treated with courteous, friendly, and knowledgeable service on your car. We hope you will give us the opportunity to help you again whenever it’s time for your next car. Sincerely, Rawan Altaher - raltaher@rizzacars.com

May 02, 2019

Pleased Customer Professional staff. Great Communication. Excellent Service. And a loaner Vehicle was provided. What more can anyone expect? (Oh, yes ... and a clean More

by kingjf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charlotte Guinta
May 09, 2019 -

Joe Rizza Acura responded

Thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care! Sincerely, Rawan Altaher - raltaher@rizzacars.com

April 30, 2019

Friendly and speedy service as a walk in See above comment. Not much more to say...like multi point inspection and kind and. Courtesy demonstrated by service rep. Cashier provided and explain More

by SHAWRYSZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2019 -

Joe Rizza Acura responded

Thank you for stopping by to leave this incredible review. Our staff prides itself on providing efficient and friendly service to every customer that comes to our dealership. I'm happy to see that your visit reflects these values. Give us a call if you have any further questions! Sincerely, Rawan Altaher - raltaher@rizzacars.com

April 27, 2019

Great dealership Very professional service writers, they explain repairs needed and options available , the service department seems to be very accurate in terms of e More

by 708toma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Manikouras, Charlotte Guinta
Apr 30, 2019 -

Joe Rizza Acura responded

Thanks for giving us the opportunity to service your vehicle. We are happy to hear that everything went well for you. I will pass your feedback along to the team! Sincerely, Rawan Altaher - raltaher@rizzacars.com

April 26, 2019

Flat Tire Driving home from grocery shopping, I noticed I had a tire that had low pressure and dropping. The service department took my car in right away and re More

by PAULCAFARO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kiley
Apr 30, 2019 -

Joe Rizza Acura responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Rawan Altaher - raltaher@rizzacars.com

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