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Joe Rizza Acura - Service Center

Orland Park, IL

4.9
1,320 Reviews

1,320 Reviews of Joe Rizza Acura - Service Center

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July 23, 2019

Excellent job. Clean dealership. Matt awesome guy very knowledgeable need to put some healthy snacks in waiting are. Overall good dealer and very friendly staff More

by INDUBAHEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2019 -

Joe Rizza Acura responded

Thank you for the positive review and for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Best, Rawan Altaher - (708) 364-2228

July 22, 2019

Satisfied customer Thank you for taking care of our car. Jason knew just what the car needed and we are pleased with the service he rendered. Thank you Jason. More

by Satisfied Customer
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ted Jurick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason
Jul 24, 2019 -

Joe Rizza Acura responded

Thank you for this great review! We're happy to hear that Jason took care of you and your car! He is a great asset and we appreciate all that he does. Best, Rawan Altaher - (708) 364-2228

July 22, 2019

Always great experience I been dealing with this dealership for the past 13years always great experience with sales and service. I purchased/leased 4 vehicle. I highly recomm More

by IAcuraMan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Manikouras
Jul 24, 2019 -

Joe Rizza Acura responded

Thank you for your customer loyalty! We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. Best, Rawan Altaher - (708) 364-2228

July 22, 2019

Customer service Great service trustworthy. Feel car is safe and told what is needed. Feel people are friendly and communicate openly. Wish all Acura dealers were so t More

by SMIMIGS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charlotte Guinta
Jul 24, 2019 -

Joe Rizza Acura responded

Thank you so much for your review! We really appreciate your business and are so happy that our team could provide great service to you and your vehicle. We look forward to seeing you again! Best, Rawan Altaher - (708) 364-2228

July 17, 2019

Excellent Service Highly Professional, technically knowledgeable, friendly & helpful staff (Charlotte Guinta is great!). Took care of the brake problem and the regular More

by SAPPAVU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Parady
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charlotte Guinta
Jul 18, 2019 -

Joe Rizza Acura responded

Thank you so much for your excellent input! We're proud of our service team and hope to pass along your great experience to all of our customers. Best, Rawan Altaher - (708) 364-2228

July 16, 2019

Originally really upset, but they resolved the issue At first I was really upset and had some issues with the service department. I voiced my complaints and everything ended up OK. Actually then went a More

by EMCCAFFREY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat Dazzo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ted Jurick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charlotte Guinta, Rawan Altaher
Jul 18, 2019 -

Joe Rizza Acura responded

We appreciate this great review! We are happy to hear that our team went above and beyond to make sure your vehicle was fixed. If you have any further questions regarding your vehicle, please let us know! Best, Rawan Altaher - (708) 364-2228

July 13, 2019

Great!!! The service Representatives kept me informed on what was going on with my car. I was there for a short of time which made my day. I was able to go ahe More

by ALD_819
Recommend Dealer
Yes
Employees Worked With
Jul 18, 2019 -

Joe Rizza Acura responded

Thank you for visiting our service department and for leaving the kind words. If you have any further questions regarding your vehicle, please let us know! Best, Rawan Altaher - (708) 364-2228

July 12, 2019

The repair was done quickly and I was on my way I had an appointment at 8:30 for a front transfer case change and the car was ready and washed by 9 am. This was well within my expectation. More

by Gkulp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlotte Guinta
Jul 18, 2019 -

Joe Rizza Acura responded

We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. Best, Rawan Altaher - (708) 364-2228

July 10, 2019

Great. Chris and Matt were fantastic! This has turned into my new service center. I just need to find out if my purchased extended warranty from Napleton Honda can be used here...If you ca More

by JENNIFERADAMS001
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charlotte Guinta
Jul 10, 2019 -

Joe Rizza Acura responded

It is wonderful to hear that Chris and Matt were fantastic! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions, please feel free to contact me at your earliest convenience. Best, Rawan Altaher - (708) 364-2228

July 10, 2019

Fast in and out Got car service faster than promised and cleaned. Everyone showed courtesy and friendliness. Everything was clean and neat in the waiting room and r More

by DTESTD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
kylie keber
Jul 11, 2019 -

Joe Rizza Acura responded

We appreciate the wonderful feedback. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Thank you! Best, Rawan Altaher - (708) 364-2228

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