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Joe Rizza Acura - Service Center

Orland Park, IL

4.9
1,320 Reviews

1,320 Reviews of Joe Rizza Acura - Service Center

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August 08, 2019

A1 plus service Everything is excellent. Price could b a little cheaper. The employees are very professional. I love Ted in service dept Matt also They are all p More

by JOSEPHINEYOUNG65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat Dazzo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Ted Jurick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sue (paid my bill,), Denise Manikouras, Charlotte Guinta
Aug 15, 2019 -

Joe Rizza Acura responded

Thank you so much for your feedback. We greatly appreciate the opportunity to work with you and earn your business. We will be sure to share your feedback with Ted and Matt. Please let us know if we can ever help you in the future. Regards, Rawan Altaher - (708) 364-2228

August 06, 2019

Oil change and rear differential fluid Greeted by service member, Kylie, she was able to quickly get my information on what type of service I needed. Was told at the most an hour wait, b More

by EDA2016
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kylie
Aug 08, 2019 -

Joe Rizza Acura responded

Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience with Kylie! If there is anything else we can do for you, please feel free to visit us again. Regards, Rawan Altaher - (708) 364-2228

August 02, 2019

Customer Service is top grade! Professional, clean, a luxury environment. Everything was explained to me with approximate recommendations for services that will maintain my vehicle. More

by Melissa@777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kylie
Aug 08, 2019 -

Joe Rizza Acura responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Regards, Rawan Altaher - (708) 364-2228

August 01, 2019

Servicr Staff was very prompt and courteous. Ensured that I was completely informed of the service that was being performed on my car. Followed up on exactly More

by kevinmelad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2019 -

Joe Rizza Acura responded

Thanks for the awesome review! We always make sure our customers know everything that is going on! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Rawan Altaher - (708) 364-2228

August 01, 2019

Only will discuss one person Charlotte is nice and helpful. Has been pleasant every time I have dealt with her. Tries to give you the best price and checks service history pretty More

by GANNONFAMILY5
Recommend Dealer
Yes
Employees Worked With
Charlotte Guinta
Aug 02, 2019 -

Joe Rizza Acura responded

Thank you for leaving us this great review! We are very happy to hear that Charlotte could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Best regards, Rawan Altaher - (708) 364-2228

July 29, 2019

Took car in for an oil change The oil change was done promptly. They also cleaned my car. They also looked the car over and only recommended new tires sometime in the future. More

by Patrick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2019 -

Joe Rizza Acura responded

Thank you for taking the time out of your day to share your wonderful experience with us. We hope you will give us the opportunity to help you again whenever it’s time for your next service. Sincerely, Rawan Altaher - (708) 364-2228

July 29, 2019

Greatest A great atmosphere makes you want to spend money, clean and professional. Explain overview of services needed. Great coffee and snacks in waiting area More

by WRIGHT2743
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlotte Guinta
Aug 01, 2019 -

Joe Rizza Acura responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, Rawan Altaher - (708) 364-2228

July 29, 2019

Last minute car trouble on a Friday handled by the staff Everyone was professional, knowledgeable and welcoming. They squeezed me in last minute. Also inspected the vehicle for other issues. Best of all, NO More

by ellenredd1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlotte Guinta
Aug 01, 2019 -

Joe Rizza Acura responded

Thank you for your kind words. We're glad to hear that your emergency situation got handled to your standards. Reviews like yours help us to make sure that we're meeting the needs of our customers and we appreciate you for taking the time to leave a review. Sincerely, Rawan Altaher - (708) 364-2228

July 24, 2019

Awesome Service Brought my vehicle in without an appointment and I needed a loaner and within 20 minutes I driving a loaner out of there while they fixed the my car More

by deanfooddude
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Manikouras
Jul 24, 2019 -

Joe Rizza Acura responded

Thank you for your kind words. We are extremely happy that you left satisfied and we do appreciate your business. Best, Rawan Altaher - (708) 364-2228

July 23, 2019

Went the extra mile Service advisor added a quick climate control inspection and still completed oil change, wash and vacuum and put on new wiper blades in less than fort More

by Acura-te
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlotte Guinta
Jul 24, 2019 -

Joe Rizza Acura responded

We cannot thank you enough for this glowing review! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Best, Rawan Altaher - (708) 364-2228

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