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Joe Rizza Acura - Service Center

Orland Park, IL

4.9
1,320 Reviews

1,320 Reviews of Joe Rizza Acura - Service Center

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November 18, 2019

Fast service They fixed my tire and the cost was only 25 dollars. Very quick turnaround and they kept me informed of the status of my car. More

by Jessica
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2019 -

Joe Rizza Acura responded

Thanks for your awesome review, Jessica! We really appreciate this feedback and we will share it with the team. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com, (708) 364-2281

November 16, 2019

Quick repair, great personnel. Brought the car in to replace a part in the emissions, was promised an hour and a half, and it was almost to the minute. Washed and good to go. No oth More

by MJT0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charlotte Guinta
Nov 17, 2019 -

Joe Rizza Acura responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com, (708) 364-2281

November 15, 2019

Regular Oil / Filter Change / A Couple Of Issues I did ask why my tires were not rotated and wipers replaced per the service offer on your web site. Kylie Kerber replied that my RDX did not need eit More

by SVBROOKS122
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kylie Kerber.
Nov 17, 2019 -

Joe Rizza Acura responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com, (708) 364-2281

November 12, 2019

Service They are always very helpful and have great customer service! I would recommend this dealership service department. My car is not under warranty but w More

by Tj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charlotte Guinta
Nov 12, 2019 -

Joe Rizza Acura responded

TJ, we appreciate your kind words about our service team. Thank you for choosing Joe Rizza Acura for your vehicle needs. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com, (708) 364-2281

November 12, 2019

Bad service Wrong diagnosis of repairs Twice charge for Labour fees which it’s suppose to be pay one time only. They charge Labour fees at first diagnosis as par More

by Abufares
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ted Jurick
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2019 -

Joe Rizza Acura responded

We are not pleased to hear of the incident you've described in this review. If you would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com, (708) 364-2281

November 12, 2019

Phenomenal Service This was a great visit to the service department and my first time at Joe Rizza Acura. I purchased my vehicle at another Acura dealer and have always More

by Superestrella07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2019 -

Joe Rizza Acura responded

We strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing Joe Rizza Acura's Service Department. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com, (708) 364-2281

November 12, 2019

Add fog lights to new mdx Great service Everyone was kind and honest Internet sales worked out well Didn't take long once I got there Everyone was so willing to help More

by TROGALA7478
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Caputo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ted Jurick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Business manager that helped with financing and Alyssa
Nov 13, 2019 -

Joe Rizza Acura responded

Thank you for your kind words and congratulations on your new car! We are very happy to hear that it was a smooth process for you as we know buying a car takes time out of your day. Enjoy your new car! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com, (708) 364-2281

November 12, 2019

Service with a smile. This is our third Acura and the service at rizza has been outstanding. We always recommend Rizza when we talk about the Acura. The sales people and s More

by TONTO48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat Dazzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Manikouras
Nov 13, 2019 -

Joe Rizza Acura responded

Thank you for taking the time to share your feedback! I am very pleased to hear our consistent professionalism and great customer service has earned your repeat business. I hope you are continuing to enjoy your purchase from Joe Rizza Acura. We can’t wait to see you for your next servicing appointment! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com, (708) 364-2281

November 08, 2019

Acura MDX service I had no appointment and just show up to change oil. I was greeted like always by friendly people and had great and professional service. While waitin More

by jparzuch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Charlotte Guinta
Nov 10, 2019 -

Joe Rizza Acura responded

We appreciate your marvelous feedback. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com, (708) 364-2281

November 07, 2019

Installation of remote start and oil change. Dealership finished my work within one day. They were very helpful in explaining how to use my new starter. They bu picked up my car and delivered More

by cowen4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat Dazzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ted Jurick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Omar Hammad
Nov 10, 2019 -

Joe Rizza Acura responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com, (708) 364-2281

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