Joe Rizza Acura

We purchased a 2020 Acura RDX . For a entire year our car brakes made a squeaking noise that was unbearable Whenever it was bad weather in Chicago. After numerous calls and emails to corporate the dealer car brakes made a squeaking noise that was unbearable Whenever it was bad weather in Chicago. After numerous calls and emails to corporate the dealership where we purchased the car decided to replace the front and rear brake pads. It is too earlier to tell to see if the problem was fixed. More

Everyone at Acura dealer in Orland Park, IL have superb customer service , service department/sales are very accommodating, attentive, I always work with Bob Caputo in sales, he’s a excellent sales represe customer service , service department/sales are very accommodating, attentive, I always work with Bob Caputo in sales, he’s a excellent sales representative at Acura. Everyone has a pleasant attitude, and there’s always a welcoming atmosphere. More

Everyone was so freindly. Especially Denise, her expertise and knowledge of the Acura cars was so impressive. She didn't pressure me or play any car salesman games with me. I feel like I met a frien expertise and knowledge of the Acura cars was so impressive. She didn't pressure me or play any car salesman games with me. I feel like I met a friend. I will highly recommend Joe Rizza Acura. I love my Acura RDX. Thank you. More

The service was great.The waiting lounge was clean and The service was great. The waiting lounge was clean and everyone was socially distant. A, b, c, d,e f,g h,I j,k The service was great. The waiting lounge was clean and everyone was socially distant. A, b, c, d,e f,g h,I j,k More

Thank you , great service and professionalism. I’m very happy with my MDX ......................,,,,,,,,,,,, Thank you , Thank you , Thank you , Thank you , Thank you , Thank you , happy with my MDX ......................,,,,,,,,,,,, Thank you , Thank you , Thank you , Thank you , Thank you , Thank you , More

Customer service is obviously a top priority of the dealership. Everyone I encountered was great: service technicians, cashier, and the parts guy. Thank you very much! dealership. Everyone I encountered was great: service technicians, cashier, and the parts guy. Thank you very much! More

My vehicle was scratched when it was out thru the car wash by the door handle on the drivers side. There are 3 long scratches wash by the door handle on the drivers side. There are 3 long scratches More

1. I called ahead of time to see if I could use a coupon from a different dealer and I was told it would be fine - when I showed up for my appointment, I was given a hard time about it - bad start, but I wa from a different dealer and I was told it would be fine - when I showed up for my appointment, I was given a hard time about it - bad start, but I was willing to get over it. 2. I was told I “could use” a $450 service (to change all the fluids). This just came off as someone trying to make a sale. I expect this when buying a car, but not during service appts. If I NEED something for the car, then of course I won’t hesitate to take care of it. If I NEED something, then it should be explained to me so that I understand it. 3. And finally, in my opinion the worst and dumbest offense, one of your employees (a young man), was walking around the cashiers area without a mask. And I can say with almost certainty that the only reason he put it on is because I looked directly at the mask dangling around his neck. It’s not like I saw him eating. He was just standing there talking to his cashier friend, and then I had to stand in that same space while I paid my bill. Thank goodness it was me and not my immunocompromised family member who will now be getting their service done elsewhere. More

I enjoyed the experience at Rizza. Denise was great to work with. Management and Finance people were very professional. Love the car. Would definitely recommend this place. work with. Management and Finance people were very professional. Love the car. Would definitely recommend this place. More

It is always a pleasant experience when I come to get service here. Everybody is nice and professional and I am kept well informed on how to maintain my car. service here. Everybody is nice and professional and I am kept well informed on how to maintain my car. More