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Joe Rizza Acura

Orland Park, IL

4.6
2,052 Reviews
We have been serving the Chicagoland area for over a decade and strive to provide you with the best satisfaction for a great automotive shopping experience. Our mission statement at Joe Rizza Acura is as follows: Joe Rizza Acura is a luxury automobile dealer that provides our customers with a complete automotive experience: Superior service and competitive prices through efficient operations and innovative people. Our dedication to customer satisfaction ensures our future success. We appreciate your business - thank you for shopping Joe Rizza Acura! We look forward to seeing you soon!
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8150 W 159th St

Orland Park, IL

60462

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Showing 2,052 reviews

May 03, 2021

Ever time I go here, everyone is so attentive and accommodating. This time I had no idea why all my lights were red. They updated my software system. Great job! More

by Pearlhue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ted Jurick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2021 -

Joe Rizza Acura responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

May 03, 2021

I have found every one there very nice and professional. Getting me a loaner is probably one of the best perks I can have my car fixed without losing time to get my stuff done More

by Bluesfour
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2021 -

Joe Rizza Acura responded

Thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

May 02, 2021

Very very good service! Thanks!But this survey is not Very very good service! Thanks! But this survey is not good. Why ask me write 25 words? Next time I will not join in this survey. More

by CAI.FUSHI8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Caputo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2021 -

Joe Rizza Acura responded

We love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! Please feel free to contact us if you have any questions! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

May 01, 2021

The service department, whether its for a routine oil change or something more serious like frozen brakes due to the ice and snow this past winter, are always very polite, and quick with the repair, insp More

by NCANNON53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I wish I had the names of the service oriple who actually fix my car
May 05, 2021 -

Joe Rizza Acura responded

I sincerely thank you for going out of your way to write this review about our dealership. We are dedicated to providing each and every customer with a comfortable and professional service experience. Your feedback is a testimony that our dedication has really paid off. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

April 29, 2021

GREAT EXPERIENCE - GREAT DOING BUSINESS WITH - VERY COURTEOUS AND KNOWLEDGEABLE - PLEASANT - THIS IS OUR SECOND ACURA FROM THIS DEALERSHIP WILL CONTINUE TO DO BUSINESS WITH THIS RIZZA TEAM IN THE FUTUR More

by DJCADILLAC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat Dazzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Caputo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : RICK - GAVE US TECHNICAL SUPPORT ON SET UP - EXCELLENT
May 04, 2021 -

Joe Rizza Acura responded

Thank you for leaving us this great review. We are very happy to hear that we could provide you with a second car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

April 29, 2021

The joe rizza staff have always treated me with courtesy, efficiency, & speed. I always feel welcomed & respected by all of the staff. The speed of checking my car & changing the oil or whatever work is co More

by KLAYO115
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ted Jurick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2021 -

Joe Rizza Acura responded

Thank you so much for taking the time to share your feedback with us. Our team is dedicated to providing a welcoming and comfortable service experience to each and every customer that enters our dealership. I am happy to hear that you were pleased with our customer service and facilities. Please feel free to contact us or stop by for a visit if you need any assistance. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

April 29, 2021

Incredible customer service. Fast friendly service and great explanation of services done and services looked into. Very clean waiting room and restroom as well. Would definitely recommend More

by LRGORDON92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember the name of the young lady that assisted me but she was awesome
May 04, 2021 -

Joe Rizza Acura responded

We cannot thank you enough for this glowing review of our service center! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

April 29, 2021

Matt is what that service deartment is all about! Helpful. - Knowledgeable - Friendly Makes sure the job is done right !! Great mechanics. - Great girls at the desk More

by RMARSH6320
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ted Jurick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alyssa Adams, Anthony LaGiglio
May 04, 2021 -

Joe Rizza Acura responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

April 28, 2021

Every time I go get service done in my vehicle everyone is always pleasant. I also like that the waiting time is short & the tech tells me how much longer it will take. More

by mesqu58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kailer
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2021 -

Joe Rizza Acura responded

Thank you for putting your trust in Joe Rizza Acura! We pride ourselves in our service department’s ability to provide world-class customer service. We wish you happy travels and look forward to seeing you at your next service appointment. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

April 28, 2021

Great customer service. Speedy service. They got me in and out for an oil change quickly. They do a great job of keeping you informed. More

by Joel J.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2021 -

Joe Rizza Acura responded

Joel, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

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