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Joe Rizza Acura

Orland Park, IL

4.6
2,052 Reviews
We have been serving the Chicagoland area for over a decade and strive to provide you with the best satisfaction for a great automotive shopping experience. Our mission statement at Joe Rizza Acura is as follows: Joe Rizza Acura is a luxury automobile dealer that provides our customers with a complete automotive experience: Superior service and competitive prices through efficient operations and innovative people. Our dedication to customer satisfaction ensures our future success. We appreciate your business - thank you for shopping Joe Rizza Acura! We look forward to seeing you soon!
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8150 W 159th St

Orland Park, IL

60462

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Showing 2,052 reviews

July 05, 2021

I bought Acura RDX, asked Denise to send me a service records for this cart. Promised to be sent on next day, more than a week gone. No one returned back to me. More

by GUK32
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Denise Manikouras, Alyssa Adams, Anthony LaGiglio
Jul 22, 2021 -

Joe Rizza Acura responded

Thank you for this feedback. We're very sorry to hear about the delay and lack of communication. Would you mind sending us a message with your contact information so we can learn more and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around for you.

July 01, 2021

I am always amazed as how efficient this service department is. Others have tried to get me to go to “their guy”, but then I’d have to wait for appointments. I love the service I get here. More

by Pearlhue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ted Jurick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don’t know name but female at checkout desk
Jul 01, 2021 -

Joe Rizza Acura responded

Thank you for taking the time to share your wonderful feedback with us! We work hard to make sure our guests have an exceptional experience. We will share your kind comments with our team, and we look forward to working with you again!

July 01, 2021

Chris is one of the best service advisors I’ve dealt with in the last 40 years.! More

by ed179507
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2021 -

Joe Rizza Acura responded

It's great to hear that Chris was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Joe Rizza Acura, Ed!

June 30, 2021

A HUGE thank you to Matt and Chris for providing an excellent customer experience when servicing my vehicles. And can’t forget about my salesperson Dennise who is always wonderful and making us feel s More

by maria.marron12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Manikouras
Jul 01, 2021 -

Joe Rizza Acura responded

Thank you, Maria! It is great to hear that Denise, Matt and Chris were so helpful. We appreciate your business and our team looks forward to serving you again soon!

June 29, 2021

Enjoyed my experience and got the vehicle I wanted very close to the price I was looking for. More

by AAC0
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony LaGiglio
Jun 29, 2021 -

Joe Rizza Acura responded

It's fantastic to hear that Anthony provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Joe Rizza Acura!

June 29, 2021

Friendly greeting and nice explanation of services provided. Nice waiting area and good coffee while I was waiting for the service to be completed. That’s all More

by SANDERSON30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2021 -

Joe Rizza Acura responded

Thanks for sharing your thoughts about your experience with Joe Rizza Acura. We appreciate your business and hope to see you again soon!

June 29, 2021

Excellent service, was satisfied with everything. Didn’t have to wait to long and really appreciate the great work that was done for my needs More

by Dalebronz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ted Jurick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2021 -

Joe Rizza Acura responded

Dale, Thank you for choosing Joe Rizza Acura, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

June 28, 2021

A very pleasant experience working with this dealership. Hassle free price negotiations with the simplicity of a good business relationship. I would definitely do business with them again. More

by V.R.C
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat Dazzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Manikouras, Alyssa Adams
Jun 29, 2021 -

Joe Rizza Acura responded

Thank you for taking the time to share your thoughts on working with our team! We're glad to hear we delivered a hassle-free experience and we look forward to working with you again!

June 27, 2021

Very short waiting period on both times I have been to the dealership More

by gagewillisamanda4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2021 -

Joe Rizza Acura responded

Thank you for your kind review! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Joe Rizza Acura.

June 24, 2021

Joe Rizza Acura is awesome. Friendly and Great customer service. More

by MSTLL22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Caputo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2021 -

Joe Rizza Acura responded

Thank you for the kind words for our team! We look forward to sharing your compliments with them, and please don't hesitate to let us know if we can be of further assistance!

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