Joe Rizza Acura

Rizza Acura A wonderful experience from my first contact with Chris Chojnowski in internet sales. My second contact was with Omar Hammad and that was followed by A wonderful experience from my first contact with Chris Chojnowski in internet sales. My second contact was with Omar Hammad and that was followed by Ahmad Aburas. Each gentleman could not have been nicer or more helpful. It was a wonderful experience...the entire deal was handled through the internet sales dept. When I went to pick up my MDX (fabulous vehicle) Penny Nomikos was the sales rep that took care of me. She took me for my test ride and handled most of the paperwork as well as the final walk through on the MDX. She could not have been any nicer as well. She was, as the other three gentlemen I mentioned above, very professional, courteous and truly helpful in every way. My final contact was with the GM, Pat Dazzo. He was fabulous as well. I can not say enough good things about these people I just mentioned. Great dealership founded on great sales people. It was a pleasure doing business with each and everyone. More

ECU RECALL SERVICE Scheduled my recall service and car was taken promptly at 0730. I actually forgot my updated insurance card but Chris worked with me on getting it em Scheduled my recall service and car was taken promptly at 0730. I actually forgot my updated insurance card but Chris worked with me on getting it emailed from home so I could take the courtesy vehicle, which I appreciated. Car was immediately ready for pick up when I arrived and had been cleaned as promised. My only gripe is I was told to refill the gas tank in the courtesy car I was given. I only drive a total of 24 miles and averaged 21.7 MPG. When I filled up with gas it took over 3 gallons and $13. Obviously, the car was not filled entirely when I picked it up. No big deal, and hopefully, unintentional, but you multiply that by thousands of courtesy vehicles loaned and the cost of gas and it adds up to a lot of dealer savings. I told Chris it wasn't a big deal, only a few bucks, but it was noticed. My wife had her Toyota serviced recently and she did not have to refill her courtesy vehicle. I would suggest, as a luxury auto dealer, Acura consider doing the same. More

Great Acura Dealer It was a great experience purchasing a used car. Paul Kay was a great help breaking down everything before I signed my life away. Lol. But will recom It was a great experience purchasing a used car. Paul Kay was a great help breaking down everything before I signed my life away. Lol. But will recommend friends and family to this acura dealer. It's worth the 50min drive and there's a acura dealer 10min from my home. So, says a lot about this dealership if I'm willing to drive 50min away. More

Great Experience I returned to the dealership because I was very satisfied with my last purchase and the salesman I had. The repeat experience went extremely well. T I returned to the dealership because I was very satisfied with my last purchase and the salesman I had. The repeat experience went extremely well. They have very kind and considerate people to work you through the entire process and answer any questions you might have. More

Execellent experience I am very happy with the service from day one, even the finance person we dealed with was kind to us. Great customer service, and great car. I am very happy with the service from day one, even the finance person we dealed with was kind to us. Great customer service, and great car. More

My hat is off to the Entire Rizza Crew! I purchased my 2006 RSX in 2005 brand new from Rizza. My Salesperson Donna Galatte was fantastic and greets me every time I come in for service, whic I purchased my 2006 RSX in 2005 brand new from Rizza. My Salesperson Donna Galatte was fantastic and greets me every time I come in for service, which is not too often, mostly for oil changes and a few checks on the car. The service I receive is ALWAYS exceptional, quick,HONEST! I had been told at PepBoys that I needed new calipers and they wanted to charge me over $700 to do this.Chris Kailer at Rizza told me my calipers were fine. They flushed my break line, repaired a small leak, completed my oil change and had me out of there pronto! The cashier Erica always greets me with a big smile! I brag about Joe Rizza Acura every time I have to go there to all my family, friends and co-workers. My next car will be an Acura and it will be purchased at Joe Rizza Acura! I'm truly a happy customer with Acura and Joe Rizza Acura! Deborah Campbell More

Best Car-buying Experience That I've Ever Had After completing a thorough search for a pre-driven Acura TSX, we narrowed our options down to about 12 cars spread over 7 dealers. (I should probabl After completing a thorough search for a pre-driven Acura TSX, we narrowed our options down to about 12 cars spread over 7 dealers. (I should probably mention that there are 2 other Acura dealers a heck of a lot closer to us as well.) What caused me to drive an hour from Batavia to Orland Park was the competitive pricing at Joe Rizza Acura. As soon as I was greeted on the lot, I felt at ease, which is often not the case at car dealerships. I explained specifically what brought me down to Joe Rizza Acura, asked to drive two cars, traded in my current vehicle, and purchased all within 3 hours. What was noticeably different about Joe Rizza Acura was the absence of an arrogant, know-it-all salesperson trying to make me feel uneducated. I never felt pressured to buy. No members of management were paraded in front of me to ask me to sign an agreement to purchase within moments of finishing the test drives. No one felt the need to criticize my ten-year-old trade in with 139,000 miles. No one tried to convince me to purchase more than exactly what I came in to purchase-- a gently pre driven Acura. My salesperson and I simply had a straightforward conversation based on facts. I knew what their car was worth. I knew what I was hoping to get on a trade in. I felt their no-haggle pricing was very fair, so I purchased. It was painless. What time I did spend in the showroom seemed necessary while my new purchase was cleaned and prepped. I sipped some Starbucks coffee and read a magazine; the employees did what they had to do to get me out the door as quickly as possible without constantly bugging me or attempting to make small talk. Before I left, I mentioned to both my salesperson, Donna Galatte, and the finance guy, Omar Hammad, that this was the nicest experience I have ever had buying a car. Even if Joe Rizza Acura isn't in your neighborhood, it's well worth the drive! More

My First Experience This was my first time buying a car myself. I went to car shows, numerous dealerships, and multiple Acura dealerships. I was not getting the type of s This was my first time buying a car myself. I went to car shows, numerous dealerships, and multiple Acura dealerships. I was not getting the type of service I was hoping for when traveling around my area. I started Googling other Acura dealerships around my area and found Joe Rizza in Orland. I was blown away by their knowledge, attentiveness, and understanding of my concerns being a first time buyer. They did not have my car in stock, but found it in 24 hours. I was able to pick it up within a few days and I was driving away in my brand new Acura. Great experience :) More

Wonderful staff and great service Had car serviced, work was explained to my satisfaction and the staff is wonderful to work with. Purchased two autos from Joe Rizza Acura and I have n Had car serviced, work was explained to my satisfaction and the staff is wonderful to work with. Purchased two autos from Joe Rizza Acura and I have never been disappointed, with purchase or service to autos. More

Top notch service! Gerard Dumas, and Omar Haddad made my visit an outstanding one! These two gentlemen should be national conultants for dealerships on what exceptional Gerard Dumas, and Omar Haddad made my visit an outstanding one! These two gentlemen should be national conultants for dealerships on what exceptional customer service looks like! More