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Joe Rizza Acura
Orland Park, IL
2,100 Reviews
We have been serving the Chicagoland area for over a decade and strive to provide you with the best satisfaction for a great automotive shopping experience. Our mission statement at Joe Rizza Acura is as follows:
Joe Rizza Acura is a luxury automobile dealer that provides our customers with a complete automotive experience: Superior service and competitive prices through efficient operations and innovative people. Our dedication to customer satisfaction ensures our future success.
We appreciate your business - thank you for shopping Joe Rizza Acura! We look forward to seeing you soon!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 4:30 PM
Saturday 7:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 4:30 PM
Saturday 7:00 AM - 1:00 PM
Sunday Closed
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Showing 2,100 reviews
August 22, 2015
A1 Service Had A 1 service performed today on 2013 R D X In at 11:40 am out by 12:00. Excellent service. Received coupon for $10.00 off next oil change Had A 1 service performed today on 2013 R D X In at 11:40 am out by 12:00. Excellent service. Received coupon for $10.00 off next oil change More
by MightyMoReese
Employees Worked With
Charlotte Guinta
August 13, 2015
High Caliber Sales Experience Negotiated purchase of new car from the comfort of my home. Internet salespeople, Ahmad and John, = wonderful. Salesman, Tim Granger's, delivery of v Negotiated purchase of new car from the comfort of my home. Internet salespeople, Ahmad and John, = wonderful. Salesman, Tim Granger's, delivery of vehicle = great! More
by Overhead34
Employees Worked With
John (Internet Sales) and Tony (Finance), Ahmad Aburas, Tim Granger
August 10, 2015
Excellent service received each visit. The maintenance or service required is always explained thoroughly. Ted, the service manager, and staff are always ve service received each visit. The maintenance or service required is always explained thoroughly. Ted, the service manager, and staff are always very accommodating and helpful! More
by twiggy
Employees Worked With
August 06, 2015
Exceptional Service, Quality and Wait Time From the initial call to book my service appointment until the time I departed, the staff was warm and welcoming. All of my concerns were addressed a From the initial call to book my service appointment until the time I departed, the staff was warm and welcoming. All of my concerns were addressed as promised and ahead of time. I set up a temp office at a corner table near the waiting room to conduct a conference call. Others came by to see if I needed anything else. I observed techs/mechanics/reps communicating with customers as they waited to keep them apprised of what was going on with their vehicles. As I was not from the Chicagoland area I skipped stopping at the local Starbucks to ensure I was on time for my appointment, and to my surprise and delight there was quality coffee in the waiting room. I would definitely refer others to this Acura location! More
by TN Girl
Employees Worked With
July 31, 2015
Service Great Dealer to do business with. Excellent Service Dept... Did not have to wait long for my car to be serviced. Charlotte Guinta was a great service Great Dealer to do business with. Excellent Service Dept... Did not have to wait long for my car to be serviced. Charlotte Guinta was a great service personal. More
by Tom C
Employees Worked With
Charlotte Guinta
July 29, 2015
Outstanding Purchase Experience My sales representative, Denise Maniakouras, was extremely helpful and responsive. I ordered a new vehicle, and she kept me well informed throughout My sales representative, Denise Maniakouras, was extremely helpful and responsive. I ordered a new vehicle, and she kept me well informed throughout the process. She was very personable and respectful, and was a pleasure to deal with. I trusted her and am very happy that I did. I'm very pleased with my purchase. More
by LeeRoy
Employees Worked With
Denise Manikouras
July 28, 2015
Lack of communication between service dept and customer. I have been a loyal customer to this dealership since I purchased my Acura from them in 2008. Called on a Friday to make an appt for the following Mon I have been a loyal customer to this dealership since I purchased my Acura from them in 2008. Called on a Friday to make an appt for the following Monday only to be told they no longer take appts except for Saturdays and that I could come in any day at any time and have my vehicle serviced in an hour. I arrived that Monday had two cars ahead of me and had Deanna Kalas come up to my car and ask if I was here for an oil change, I said yes, and she said there is a wait. I asked how long, and she said it will be at least an hour before they will even look at my car. I explained to her about what I was told over the phone that previous Friday and she said yes it's their new program called express service. She said was sorry and said they will try to service my car as quickly as possible and give me a call when it was ready. An hour and half later I received a call from Charolotte Guinta saying they were recommending spark plugs on my car and asked if I wanted that done at that time, I said no and she said they are just washing my car and will call me back shortly to let me know my car is ready. A little over an hour had passed, no phone call with an update. I called the service dept. Deanna answered and I explained to her I had been waiting for over two hours for an oil change she placed me on hold to check on the status of my car, came back and said yes it's done. I asked her was someone going to call me to let me know it's been done, she said with the new express service, it being a Monday and people at lunch that they forgot to call. Pointing the finger as to why the ball was dropped is a poor excuse for bad customer service. She said the new express program is not her doing that it comes from the Acura company. I have NEVER had a bad experience at this dealership until today. This experience has left a bad taste in my mouth. I did not feel I was being heard. I will be looking to take my business elsewhere seeing as though I was not compensated for the time it took for an oil change (3 hours) or the poor customer service. Side note, I did not receive the page with my inspection. More
by AcuraOwner
Employees Worked With
Deanna Kalas, Charlotte Guinta
July 02, 2015
Helpful Staff I went to buy a car from Denise at Acura because my sister had a great experience with her years ago when she bought her car. When we went in she rem I went to buy a car from Denise at Acura because my sister had a great experience with her years ago when she bought her car. When we went in she remembered us was very friendly and accommodating. She was very honest and told us what she knew about he car we were purchasing and what would be the best fit for my needs and wants. Chris was also very helpful and made signing all those papers go as smooth and fast as possible. More
by ggeorgiou
June 30, 2015
Excellent Service This is my third Acura from this dealership (first two from Orland Park Acura andcurrent car from Joe Rizza Acura) and the level of customer care is a This is my third Acura from this dealership (first two from Orland Park Acura andcurrent car from Joe Rizza Acura) and the level of customer care is always outstanding. Matt Fondren is an excellent Service Advisor and I always ask for Matt when taking the car in for service. The quality of the car and the service received is better then when I owned a Lexus RX 300! Even though I did not purchase a vehicle today, Denise Manikouras is a Sales Associate that is outstanding. More
by IlliniBird
Employees Worked With
June 25, 2015
I wouldn't go anywhere else I have been a customer for 12 years and have been totally satisfied every time I have had service done. I would not trust anyone else to work on my ca I have been a customer for 12 years and have been totally satisfied every time I have had service done. I would not trust anyone else to work on my car. More
by Laird
Employees Worked With
