Joe Rizza Acura

there service department are full of crooks. My wife took our acura to Midas to get a tune up. the car is 15 years old we bought used a year ago and it needed a tune up. Midas ran a diagnostic o My wife took our acura to Midas to get a tune up. the car is 15 years old we bought used a year ago and it needed a tune up. Midas ran a diagnostic on the car and found it need parts which we had fixed at a cost pf near $700. It also had an engine light on but they said we would have to take it to a dealer because there was also a recall on the modeal of acura. So we did just that. they Joe Rizza acura said they would have to run another diagnostic on the car because they wouldn;t take Midas word for it and chare me $130. when the got done they said we had to get the same part changed that Midaz again for $792 + Tax. I know that is how a dealer makes his money is on serviceing cars ar by cheating the car owners? Then we were told the recall had expired. What is going on your service department? Chris Kailer is the man she was dealing with. More

Horrible Service Center I bought a brand new Acura ILX last year. When purchasing it I was recommended to get the maintenance package as well at the tire warranty. The Mainte I bought a brand new Acura ILX last year. When purchasing it I was recommended to get the maintenance package as well at the tire warranty. The Maintence package included free oil changes as well as free tire rotations. The tire warranty covered any damage the tires had as well as replacing them at NO COST if needed. I eneded up purchasing both packages when buying the car. A year and half later one of my tires blew out on the highway. I had my father take the car to the service center to get the tire replaced. They told him it would be $179 for the new tire. He let them know I had tire warranty and they insisted that nothing showed up on my file. He ended up paying and I started to second guess myself that maybe I didn't have the warranty. I then looked through all my paperwork and there it was! The contract for my tire and wheel warranty. I called them back and they didn't even apologize but just let me know that I had to call the number on the contract and place a claim in order to get my money back. This isn't the first time something like that has happened. The first time I got my oil changed they tried to charge me as well until they looked into my Maintence package and realized they were wrong. I'm extremely disappointed on how poor the customer service is at this location. I would go to another place but I figured since I purchased the car there as well as all the warranties it would make sense to take it there for Maintence but I think at this point I'd rather go somewhere else. If you purchase ANYTHING at this dealership make sure you keep all your paperwork because they might just be too lazy to investigate what you have and take advantage of you. So much time and money was wasted. More

Priceless Went in with an offer from another dealer. Wanted more proof than an email correspondence. I then asked for their price independent of the best offer Went in with an offer from another dealer. Wanted more proof than an email correspondence. I then asked for their price independent of the best offer I received. The manager, Pat Dazzo, declined to give a price on the vehicle I was interested in and did not want to sell me a car that day. He said to go get the best offer from another dealer in writing with full details of the car and then comeback and see if they can beat it. I already did that Pat! I'm not wasting my time doing more of the same legwork and coming back hoping you will match the offer. What a waste! I will never recommend anyone going to a place where they treat you like they are doing you a favor by selling you a car. Joe Rizza should be ashamed of the way you treat customers. The dealership doesn't even deserve 1 star. More

I got ripped off. I needed a transmission fluid replacement on my Acura MDX, I made an appointment to have it done and i got it in. The waiting time was 1 hr, I got it I needed a transmission fluid replacement on my Acura MDX, I made an appointment to have it done and i got it in. The waiting time was 1 hr, I got it back in 1 hr and 45 min. They show me an air filter that was dirty and needed replaced, for a price that I agreed, when I went to pay they charge me a different price. I left a voice mail for the Service Manager to resolve this issue and I never got a call back. This suppose to be a luxury dealership, it does not look like it. You can get the same service from any other shop for a fraction of their price. If you go there you will waste your time and money. More