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Joe Rizza Acura
Orland Park, IL
2,082 Reviews
We have been serving the Chicagoland area for over a decade and strive to provide you with the best satisfaction for a great automotive shopping experience. Our mission statement at Joe Rizza Acura is as follows:
Joe Rizza Acura is a luxury automobile dealer that provides our customers with a complete automotive experience: Superior service and competitive prices through efficient operations and innovative people. Our dedication to customer satisfaction ensures our future success.
We appreciate your business - thank you for shopping Joe Rizza Acura! We look forward to seeing you soon!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 4:30 PM
Saturday 7:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 4:30 PM
Saturday 7:00 AM - 1:00 PM
Sunday Closed
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Showing 2,082 reviews
November 16, 2015
Outstanding Service I did not buy my current Acura from Joe Rizza for which I regret. Despite that, I stopped at the Service Department with no appointment and asked if I did not buy my current Acura from Joe Rizza for which I regret. Despite that, I stopped at the Service Department with no appointment and asked if they had time for an oil and filter change. Of Course! The young man recognized me and said, welcome back! All 3 of the advisors greeted me like they always did and made me feel welcome. I miss that personal touch. Very shortly my car was ready and I was on the way. So, I have learned a valuable lesson late in life, money is not everything! Excellent treatment is worth so much and that is what you get at Joe Rizza Acura! More
by marylou
Employees Worked With
My ticket says Deanna Kalas, but I don't have the employees name. He was sitting at the desk nearest to the showroom door.
November 13, 2015
I got ripped off. I needed a transmission fluid replacement on my Acura MDX, I made an appointment to have it done and i got it in. The waiting time was 1 hr, I got it I needed a transmission fluid replacement on my Acura MDX, I made an appointment to have it done and i got it in. The waiting time was 1 hr, I got it back in 1 hr and 45 min. They show me an air filter that was dirty and needed replaced, for a price that I agreed, when I went to pay they charge me a different price. I left a voice mail for the Service Manager to resolve this issue and I never got a call back. This suppose to be a luxury dealership, it does not look like it. You can get the same service from any other shop for a fraction of their price. If you go there you will waste your time and money. More
by JohnFR
Employees Worked With
Charlotte Guinta
November 01, 2015
Regular maintenance service. I am an Acura owner for the past 12years. The single most important aspect of owning this particular car is the excellent year after year service I ha I am an Acura owner for the past 12years. The single most important aspect of owning this particular car is the excellent year after year service I have become used to . MR.Ted Jurick, Service Manager,is always pleasant,highly professional and takes excellent care of my car and rely on his valuable advice. It is very refreshing and impressive to see Ted represent the Acura product and the Dealership at a very high level. As always thank you Ted and see you next year. Sintayehu. More
by emerald
Employees Worked With
Other Employees :
To all who work under the direction of Ted Jurick.
October 28, 2015
Best I've Dealt With I have been driving passionately for half a century; beginning with many phases of domestic vehicles, English/German sport/luxury, and presently sport I have been driving passionately for half a century; beginning with many phases of domestic vehicles, English/German sport/luxury, and presently sport sedan. BMW, Audi, Jaguar through Lexus are not in the same arena either in product nor service when compared in its' entirety to this team. Age not-with-standing, I haven't any reservations in this statement, but satisfaction in the writing. Kudos to all of the team. More
by jgk
October 26, 2015
Great service The work I had done was completed quickly and I appreciated that they didn't try to sell me new brakes when they weren't required. Matt is always is e The work I had done was completed quickly and I appreciated that they didn't try to sell me new brakes when they weren't required. Matt is always is easy to work with and provided a loaner while the work was being done, even though the car is out of warranty. More
by taguy
Employees Worked With
September 17, 2015
WONDERFUL SERVICE GREAT PEOPLE TO WORK WITH ON PURCHASE AND SERVICE DEPARTMENT IS VERY NICE TO DEAL WITH. WHEN A NEW CAR IS NEEDED, NO DOUBT WHERE WE WILL BUY. GREAT PEOPLE TO WORK WITH ON PURCHASE AND SERVICE DEPARTMENT IS VERY NICE TO DEAL WITH. WHEN A NEW CAR IS NEEDED, NO DOUBT WHERE WE WILL BUY. More
by DJG7420
September 16, 2015
Oil Change Getting an oil change this time was very frustrating. I called for the service hours and the lady who answered the phone said that as long as I was th Getting an oil change this time was very frustrating. I called for the service hours and the lady who answered the phone said that as long as I was there before 5.00I didn't have to make an appointment. I drove all the way to Orland from Chicago and got there at 4.38. When I parked my car, a worker rushed to me and told me that I had to be there before 4.30. I explained that I worked until 3.30 in Chicago and there was no way that I was ever going to make it before that time. She wouldn't budge and I could get my oil change. So, I had to find coverage at work and leave early so that I could be there in time three days later. I didn't appreciate losing the money or having to find coverage and lose time. More
by Hello
Employees Worked With
September 11, 2015
Basic oil change and inspection Chris listened carefully while I ask a few questions pertaining to my car very professional and I would recommend this dealership to anyone for servi Chris listened carefully while I ask a few questions pertaining to my car very professional and I would recommend this dealership to anyone for service More
by jacobkar4
Employees Worked With
August 31, 2015
Excellent New Car Leasing Experience Initially contacted Chris (sales manager) by phone and later at the dealership was introduced to Denise who placed me in my new TLX! Both were great t Initially contacted Chris (sales manager) by phone and later at the dealership was introduced to Denise who placed me in my new TLX! Both were great to work with and made the process easy and quick. Its my third car leased from Joe Rizza - service has always been great as well. Will be back again in three years. More
by bob y
Employees Worked With
Chris Chojnowski, Denise Manikouras
August 26, 2015
Chris is great Basic oil change and inspection. Chris listened to me and took care of business. I would recommend this dealer for service. I did not buy a car fr Basic oil change and inspection. Chris listened to me and took care of business. I would recommend this dealer for service. I did not buy a car from them, so I can not speak to the sales side. More
by Nick60443
Employees Worked With
