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Joe Rizza Acura

Orland Park, IL

Overview
Employees
Reviews
Vehicles
4.6
2,101 Reviews
We have been serving the Chicagoland area for over a decade and strive to provide you with the best satisfaction for a great automotive shopping experience. Our mission statement at Joe Rizza Acura is as follows: Joe Rizza Acura is a luxury automobile dealer that provides our customers with a complete automotive experience: Superior service and competitive prices through efficient operations and innovative people. Our dedication to customer satisfaction ensures our future success. We appreciate your business - thank you for shopping Joe Rizza Acura! We look forward to seeing you soon!
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8150 W 159th St

Orland Park, IL

60462

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Showing 2,101 reviews

January 31, 2023

Jim is a great guy. . does not even push you to buy it, gave me all options to let me decided instead of pushing More

by MING_DU
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Sabbia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 01, 2023 -

Joe Rizza Acura responded

Ming, Thank you so much for your wonderful review! We are thrilled that Jim had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Joe Rizza Acura!

January 22, 2023

This dealership has always been one of the best dealerships I’ve ever dealt with from Pat Dazzo to Matt Fondren & everyone who works there I have never had a bad experience. More

by MARKCHIBE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pat Dazzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Dodge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ted Jurick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Parady
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 23, 2023 -

Joe Rizza Acura responded

Thank you so much for your wonderful review, Mark! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Joe Rizza Acura!

January 21, 2023

Car buying made easy - No haggle No games! Robert is a great salesman….great personality great conversation without the sales pitch. More

by Dee
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pat Dazzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Lillie
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert
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Jan 23, 2023 -

Joe Rizza Acura responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

January 08, 2023

Got low balled on trade in by almost 7k then was told type of car I was trading in wasn’t what I said it was. More

by mikegolf72
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Guy who was rude not on these lists.
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Jan 12, 2023 -

Joe Rizza Acura responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

December 17, 2022

Great customer service! They are very professional and focused on providing excellent care. We have purchased three vehicles from this dealership because of their great ser More

by WendyJames
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pat Dazzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Caputo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenden Donnels
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 18, 2022 -

Joe Rizza Acura responded

Thank you so much for your kind words, Wendy, and for taking the time to leave us this wonderful feedback!

December 09, 2022

High prices. The finance man I dealt with needs to find a new job, it felt like I was bothering him. How could a business like this let a finance person treat cus More

by YVNNE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pat Dazzo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Gerard Dumas
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 12, 2022 -

Joe Rizza Acura responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please feel free to reach out to management directly. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We’re sorry that we didn’t meet that goal in this case and we’d love the opportunity to get more details to see if we can turn this situation around for you.

May 17, 2023 -

YVNNE responded

I DID NOT LIKE THAT THE CAR WAS REPORTED AS IN SERVICE WITH ACURA BEFORE I ACTUALLY TOOK DELIVERY!! THIS STARTED THE WARRANTY CLOCK TICKING BEFORE I EVEN HAD POSSESSION OF THE VEHICLE.

December 07, 2022

Excellent staff who know how customers should be treated. There was no pressure and the sales staff went above and beyond what is expected. More

by Kris H
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pat Dazzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gerard Dumas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 09, 2022 -

Joe Rizza Acura responded

Thank you so much for taking the time to share your feedback with us, Kris. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

November 19, 2022

Tom made my experience great. He was really easy to work with and was very helpful. More

by ASHLEYBW3
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tom Schultz 5 stars
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Nov 20, 2022 -

Joe Rizza Acura responded

Thank you so much for your excellent review! We are so glad that Tom had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.

October 17, 2022

They made the process very smooth and Simple. I think it was also a pleasant experience to shop there. More

by Sonny.ruan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat Dazzo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 18, 2022 -

Joe Rizza Acura responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Joe Rizza Acura are glad to have you as a customer.

October 15, 2022

A very un friendly dealer to do business with Would not go there again or recommend them More

by JOE.BOREK81
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Pat Dazzo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 20, 2022 -

Joe Rizza Acura responded

Thank you for your review. We're sorry your visit didn't go as planned, Joe, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

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