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Joe Rizza Acura

Orland Park, IL

4.7
2,069 Reviews
We have been serving the Chicagoland area for over a decade and strive to provide you with the best satisfaction for a great automotive shopping experience. Our mission statement at Joe Rizza Acura is as follows: Joe Rizza Acura is a luxury automobile dealer that provides our customers with a complete automotive experience: Superior service and competitive prices through efficient operations and innovative people. Our dedication to customer satisfaction ensures our future success. We appreciate your business - thank you for shopping Joe Rizza Acura! We look forward to seeing you soon!
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8150 W 159th St

Orland Park, IL

60462

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Showing 2,069 reviews

November 16, 2019

Quick repair, great personnel. Brought the car in to replace a part in the emissions, was promised an hour and a half, and it was almost to the minute. Washed and good to go. No oth More

by MJT0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charlotte Guinta
Nov 17, 2019 -

Joe Rizza Acura responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com, (708) 364-2281

November 15, 2019

Regular Oil / Filter Change / A Couple Of Issues I did ask why my tires were not rotated and wipers replaced per the service offer on your web site. Kylie Kerber replied that my RDX did not need eit More

by SVBROOKS122
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kylie Kerber.
Nov 17, 2019 -

Joe Rizza Acura responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com, (708) 364-2281

November 13, 2019

New car purchase Great experience! Denise was a pleasure to work with. She was very professional and made sure all of our needs were met. She made the car buying p More

by BRIANNEB81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat Dazzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Manikouras
Nov 14, 2019 -

Joe Rizza Acura responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com, (708) 364-2281

November 12, 2019

Service They are always very helpful and have great customer service! I would recommend this dealership service department. My car is not under warranty but w More

by Tj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charlotte Guinta
Nov 12, 2019 -

Joe Rizza Acura responded

TJ, we appreciate your kind words about our service team. Thank you for choosing Joe Rizza Acura for your vehicle needs. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com, (708) 364-2281

November 12, 2019

Bad service Wrong diagnosis of repairs Twice charge for Labour fees which it’s suppose to be pay one time only. They charge Labour fees at first diagnosis as par More

by Abufares
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ted Jurick
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2019 -

Joe Rizza Acura responded

We are not pleased to hear of the incident you've described in this review. If you would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com, (708) 364-2281

November 12, 2019

Phenomenal Service This was a great visit to the service department and my first time at Joe Rizza Acura. I purchased my vehicle at another Acura dealer and have always More

by Superestrella07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2019 -

Joe Rizza Acura responded

We strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing Joe Rizza Acura's Service Department. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com, (708) 364-2281

November 12, 2019

Add fog lights to new mdx Great service Everyone was kind and honest Internet sales worked out well Didn't take long once I got there Everyone was so willing to help More

by TROGALA7478
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Caputo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ted Jurick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Business manager that helped with financing and Alyssa
Nov 13, 2019 -

Joe Rizza Acura responded

Thank you for your kind words and congratulations on your new car! We are very happy to hear that it was a smooth process for you as we know buying a car takes time out of your day. Enjoy your new car! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com, (708) 364-2281

November 12, 2019

Service with a smile. This is our third Acura and the service at rizza has been outstanding. We always recommend Rizza when we talk about the Acura. The sales people and s More

by TONTO48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat Dazzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Manikouras
Nov 13, 2019 -

Joe Rizza Acura responded

Thank you for taking the time to share your feedback! I am very pleased to hear our consistent professionalism and great customer service has earned your repeat business. I hope you are continuing to enjoy your purchase from Joe Rizza Acura. We can’t wait to see you for your next servicing appointment! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com, (708) 364-2281

November 08, 2019

Acura MDX service I had no appointment and just show up to change oil. I was greeted like always by friendly people and had great and professional service. While waitin More

by jparzuch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Charlotte Guinta
Nov 10, 2019 -

Joe Rizza Acura responded

We appreciate your marvelous feedback. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com, (708) 364-2281

November 07, 2019

Purchase Of Acura RDX They are Very friendly and efficient sales and service staff. Would highly recommend them. Fair pricing, direct, and a lot of inventory to choose from More

by CHERILAUGH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Manikouras, Chris Chojnowski
Nov 10, 2019 -

Joe Rizza Acura responded

Thank you for the feedback! We are happy to hear about your positive experience at Joe Rizza Acura, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com, (708) 364-2281

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