Joe Rizza Acura

Excellent customer service! Our time at Rizza Acura was nothing but pleasant. The sales (Tom and Gerard) and finance (Charles and Chris) staff were very respectable and knowledgeable on the product. All m nothing but pleasant. The sales (Tom and Gerard) and finance (Charles and Chris) staff were very respectable and knowledgeable on the product. All my financial questions and need were also well addresses. Everyone we interacted with was friendly and made us feel at home. Vehicle inventory was well stocked with numerous vehicles to compare and choose from. Would definitely return to Joe Rizza Acura and highly recommend for anyone looking to buy a vehicle and have an enjoyable experience! More

Was charged for tire rotation however it was not done. I know because the two tires on drivers side had lower pressures then the right and that continued even after the visit. know because the two tires on drivers side had lower pressures then the right and that continued even after the visit. More

Chris Kailer in Service was very courteous, professional and responsive. He took time to show some of the nuances of my new vehicle and he was very patient. I will definitely go back to him. and responsive. He took time to show some of the nuances of my new vehicle and he was very patient. I will definitely go back to him. More

How was not pleased with my service this time. I had to get my car towed twice to the dealership. I had to pay for a service to determine the problem and the results still wasn't accurate. My car still is get my car towed twice to the dealership. I had to pay for a service to determine the problem and the results still wasn't accurate. My car still isn't running right. I requested to receive a loaner car Yet communication over the Phone was not clear in order for that to Be implemented When I made it there. I was inconvenience and caught off guard with more added charges of service. More

I called the dealership service department in the morning and they got me in that same morning. Took care of all my needs right away and they got me in that same morning. Took care of all my needs right away More

I dropped off the car to have a spare key made. When I returned to pick up my vehicle I attempted to use my new key and to my dismay it did not work. After several attempts with the technician, the manage returned to pick up my vehicle I attempted to use my new key and to my dismay it did not work. After several attempts with the technician, the manager, Ted Jurick came over and provided excellent customer service. He went above and beyond to make sure I received another new key that worked perfectly. Thank you for making this experience more pleasant. You definitely exceeded my expectations and I truly appreciate the great service! I have shared my story with my family and friends about the great customer service I received. Thank you Ted. Margaret L. More

Best service, friendly staff, has a coffee bar, water. A nice quiet room Very nice atmosphere. The staffs of the service department. They are very NICE! Satisfied! nice quiet room Very nice atmosphere. The staffs of the service department. They are very NICE! Satisfied! More

Courteous and professional! Have always had a fantastic experience here! Everyone is wonderful! The location is also very clean and kept up! Makes me want to always drive an Acura! experience here! Everyone is wonderful! The location is also very clean and kept up! Makes me want to always drive an Acura! More

This dealership is very honest & always fair. Always feel good about price paid & quality of service. They are very knowledgeable & always make you feel good.. good about price paid & quality of service. They are very knowledgeable & always make you feel good.. More

Great Service The Service Manager, Ted Jurick, is my go-to guy for any service on the three Hondas I currently own. Always honest, punctual, and capable. I heartily The Service Manager, Ted Jurick, is my go-to guy for any service on the three Hondas I currently own. Always honest, punctual, and capable. I heartily recommend the service department at Joe Rizza in Orland Park for Acura and Honda maintenance and repair. More