Joe Rizza Acura

Have been getting my oil change for my Acura 2002 for 18 yrs. Customer service great. Matt always greet me with a big huge smile yrs. Customer service great. Matt always greet me with a big huge smile More

Defective vehicle they refuse to fix. I've had my '19 mdx here 3 times for it slamming in between gear changes and they refuse to fix it as it is considered to be "normal and with in speci I've had my '19 mdx here 3 times for it slamming in between gear changes and they refuse to fix it as it is considered to be "normal and with in specification". Soon to be going to another dealer for the 4th time. Was even told by the service manager to try taking it to another dealer. This vehicle was leased in November of 2018 along with the purchase of a 2019 TLX with the same powertrain. The MDX slams in between gears and lurches forward hard around roughly 40mph to the point where is sounds like it's going to break a mount off. It has done it since day one and is increasingly becoming worse. It has been to the same dealer 3 times now for this and after the dealer admitted noticing an anomaly and "corporate" coming to evaluate it, the vehicle has been deemed to be with in specification and is fine. I was even told by the technician that “it’s the way I drive”. The loaner vehicle I was given was also a 2019 MDX, that is for the sake of conversation the exact as mine (ie different colors), and it does not do what I'm complaining about at all, nor does my TLX. This is by no way normal or "with in specification" because if it was the other 2 would be doing the same. "Corporate's" response to me on Jan 22nd was after them telling me the same as the dealer did was to "consult my owners manual as to what to do next". On Jan 28th I received another phone call from “corporate” telling me that my buy back request has been denied because it does not meet state and local requirements. This is the response I received after I asked to speak to a supervisor on my Jan 22nd call. Again, I asked today to speak to a supervisor and the instant response was “No”. I have dealt with a lot of companies on my time on this earth and not once have I ever been told “No” when asking to speak to management. This is completely and utterly unacceptable in any shape or form to treat a paying customer like this!! I also have had issues with my TLX to the point where I've had to take it to another dealership to have it fixed because the purchasing dealer can't. These issues were also deemed to be "with in specification" and "the way I drive". There are still outstanding issues that haven't been resolved, such as my proximity sensors on my TLX that do not work that I've been advised to just "turn off' by the dealer. I have owned now 5 Acura vehicles on top of countless other Honda products and I can not believe the way I am being treated with the 2 current ones. I pay almost $600 a month for a "luxury suv" that shifts like a dragster and that is "mechanically sound". I have to keep paying for a defective vehicle for an additional 2 years? I have a feeling that shortly the transmission is going to break while my wife is driving it with my 2 kids in the car in the middle of the winter. This is not right, I should not have to lease a ticking time bomb. I should not have to deal with any of this. I should not have to continually have to make trips to the dealer during work hours for the same issues. This experience will certainly have lasting effects on my view of the brand going forward. More

Car check up Stopped by in the afternoon.After a short wait mission accomplished.Oil changed and cabin air filter installed. Staff was friendly and helpful. Me Stopped by in the afternoon.After a short wait mission accomplished.Oil changed and cabin air filter installed. Staff was friendly and helpful. Mentioned to salesman coffee was out and he quickly remedied the situation! More

Everything was very good as usual everybody is very Everything was very good as usual everybody is very polite and nice job as always done right in on time as they stayed Each person is very polite and Everything was very good as usual everybody is very polite and nice job as always done right in on time as they stayed Each person is very polite and business like to pleasure to be there More

Review of Joe Rizza Acura I would like to thank everyone at Joe Rizza. Everyone was friendly and easy to work with. A special thank you to my salesman, Bob C. and manager Pat I would like to thank everyone at Joe Rizza. Everyone was friendly and easy to work with. A special thank you to my salesman, Bob C. and manager Pat. They were so easy to talk to. They were easy to negotiate with to make my overall price fair. They made trading my old Acura so easy! Thanks again for making my experience a pleasant one!! Just a side note. I had to call about a week after buying the car to ask for assistance as the break lights went on. The alert stated the radar was obstructed to prevent safety features from working. I was not sure what this was all about. I called Joe Rizza and the woman was anything but helpful to problem solve this issue. She gave me no guidance to resolve this issue. I resolved it by my husband doing some online research of the car. Very disappointing encounter with this woman. I would have expected more, at least suggesting to bring it in. More

I have all ways been satisfied so far. especially service I came by to have my new battery checked, sensor kept coming saying battery was low, and it need charging.After having it checked, sensor needed to I came by to have my new battery checked, sensor kept coming saying battery was low, and it need charging.After having it checked, sensor needed to be reset. You have the best service employee, everyone has been so nice. I have always gotten great service . Thank you all so much. More

The individuals were very professional. They were very considerate and very knowledgeable about my issue. I came to the dealership for an oil change. The service department changed the oil and also rotes considerate and very knowledgeable about my issue. I came to the dealership for an oil change. The service department changed the oil and also rotes my tires. I was in and out quickly. More

excellent service This dealership provided excellent service through their employees. They were very professional, efficient and very courteous. Also, the time promised This dealership provided excellent service through their employees. They were very professional, efficient and very courteous. Also, the time promised that service will be rendered was accurately fulfilled. Have been going to this dealership for the longest time and will continue availing of their services in the future.. More

Sales Representative Review Denise Manikouras was awesome. She took the time to find the color I wanted even though the color / car was not at the Orland Park location neither d Denise Manikouras was awesome. She took the time to find the color I wanted even though the color / car was not at the Orland Park location neither did I see it in the brochures or internet. More

Joe Rizza’s Service Department gives consistently great service each time I visit. Would not go to any other dealership. Will buy my next Acura there. service each time I visit. Would not go to any other dealership. Will buy my next Acura there. More