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Joe Rizza Acura

Orland Park, IL

Overview
Employees
Reviews
Vehicles
4.7
2,075 Reviews
We have been serving the Chicagoland area for over a decade and strive to provide you with the best satisfaction for a great automotive shopping experience. Our mission statement at Joe Rizza Acura is as follows: Joe Rizza Acura is a luxury automobile dealer that provides our customers with a complete automotive experience: Superior service and competitive prices through efficient operations and innovative people. Our dedication to customer satisfaction ensures our future success. We appreciate your business - thank you for shopping Joe Rizza Acura! We look forward to seeing you soon!
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8150 W 159th St

Orland Park, IL

60462

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Showing 2,075 reviews

June 30, 2023

Very pleasant sales people to work with and got the deal done in no time. More

by STEP718
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jay Weber
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 03, 2023 -

Joe Rizza Acura responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 24, 2023

Great experience. No pressure. Knowledgeable salesman. One of the smoothest car buying experiences I've had. More

by billrusso
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Scumaci 5 stars
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Jun 26, 2023 -

Joe Rizza Acura responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Joe Rizza Acura are glad to have you as a customer.

June 17, 2023

Bill Kassanitz went above & beyond in finding a vehicle that fit my needs & financial capabilities. I have never purchased a car on my own and if it wasn’t for Bill, I would have been a psychological wreck More

by gblummer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Names listed in my notes above.
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Jun 19, 2023 -

Joe Rizza Acura responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 16, 2023

You guys were good during the sale . But afterwards treated me as I didn’t exist. Tony was as rude as they come . Never again will I do business with you. More

by Rolando
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sales manager Tony
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Jun 20, 2023 -

Joe Rizza Acura responded

Rolando, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

June 13, 2023

Very nice but skimmers. Fast talkers that are focus on jacking up prices with slick moves More

by bernadine.long922
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Gerard Dumas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 14, 2023 -

Joe Rizza Acura responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, Bernadine, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

Jun 14, 2023 -

bernadine.long922 responded

I have an excellent credit rating. I ask for 72 months to pay off car loan. I was given 75 months so Joe Rizza Acura coukd collect more money. I was charfes a 9.88% rate for a 2016 acura rdx that cost $25,000+. I made a down payment that brought sale down to $19,000. "Are you making a down payment and uf yes how much" was the 3rd questioned asked of ne and then the skimming started to raise the cist up to $29,000+ at 75 years. Slicksters!!!!

June 11, 2023

Great car but needed 2400. 00 worth of work after the purchase. Not what is expected out of an Acura dealer. More

by TODD.PRENGER
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jay Weber
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 12, 2023 -

Joe Rizza Acura responded

Quality customer service is always our number one priority, so we're disappointed that we didn't meet your expectations. Thank you for choosing Joe Rizza Acura and please let us know how we can help. We look forward to having you as one of our valued customers for many more years to come!

June 10, 2023

Professional no nonsense buying experience. .best buying experience in my 69 years..the Gerard the sales consultant was very knowledgeable and helpful in our decision in purchasing the MDX. More

by DARR88K
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gerard Dumas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony LaGiglio
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Jun 12, 2023 -

Joe Rizza Acura responded

Thanks for sharing about your experience with Joe Rizza Acura. We appreciate your business and hope to see you again soon!

June 08, 2023

Tom, Len and Tony as well as the finance man (can’t recall his name at the moment), took their time with us. The dealership has an A+ Service Department. I loved my 2016 RDX that I traded in for a More

by LYNDA.PEKALA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lenden Donnels
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 08, 2023 -

Joe Rizza Acura responded

Here at Joe Rizza Acura, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. Enjoy your new 2023 Acura MDX!

May 25, 2023

The process of turning in my leased car and getting a new one was easy and efficient. The people I worked with were very knowledgeable and eager to move through the process. I appreciate all their efforts. More

by EILEENKOR
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pat Dazzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 25, 2023 -

Joe Rizza Acura responded

It's great to hear that we were able to help you out. Glad we were able to get you into a new car! Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Joe Rizza Acura!

May 19, 2023

Everything is always good to have the best dealerships around. This is my third car. I'm treated very good every time I go to for service or anything else. More

by BJ.MURPHY
Recommend Dealer
Yes
Employees Worked With
Jim Sabia and the Mngr
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May 21, 2023 -

Joe Rizza Acura responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

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