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Joe Rizza Acura

Orland Park, IL

4.7
2,056 Reviews
We have been serving the Chicagoland area for over a decade and strive to provide you with the best satisfaction for a great automotive shopping experience. Our mission statement at Joe Rizza Acura is as follows: Joe Rizza Acura is a luxury automobile dealer that provides our customers with a complete automotive experience: Superior service and competitive prices through efficient operations and innovative people. Our dedication to customer satisfaction ensures our future success. We appreciate your business - thank you for shopping Joe Rizza Acura! We look forward to seeing you soon!
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8150 W 159th St

Orland Park, IL

60462

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Showing 2,056 reviews

June 27, 2020

Everything was fine. I was taken in, told them what the problem was, leak in driver side rear tire, they checked it out told me what my options were and did the work. They washed and vacuumed my car. Th More

by lsher7569
Recommend Dealer
Yes
Employees Worked With
Charlotte Guinta
Jun 30, 2020 -

Joe Rizza Acura responded

Thank you for leaving us this review. We are happy to hear that you were pleased with the service you received from Joe Rizza Acura. If there is anything more that we can do, please come back and see us again. Take care! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

June 27, 2020

Very friendly and professional since I bought my first Acura MDX in 2013:-) Buying a car it was the best experience I’ve ever had and it’s the same with the service. More

by Bartlomiej Sitkowski
Recommend Dealer
Yes
Employees Worked With
Pat Dazzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Caputo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gerard Dumas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ted Jurick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenden Donnels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Gronowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charlotte Guinta, Chris Chojnowski
Jun 30, 2020 -

Joe Rizza Acura responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

June 27, 2020

Always great consistent service, been coming there for years ! Matt and Chris always meet my expectations !! Unfortunately I’m selling my acura so probably won’t see them any time soon More

by Sikor18pl
Recommend Dealer
Yes
Employees Worked With
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2020 -

Joe Rizza Acura responded

Thank you for the great review. Please come visit us if you need anything else, be it service or sales. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

June 27, 2020

Said I needed trans fluid changed at 30k miles. Asked around and looked on Acura site, sounds like a scam Not sure I can trust them anymore. For a car rated so well the first couple years maintenance sur More

by magilla44
Recommend Dealer
No
Employees Worked With
Charlotte Guinta
Jun 29, 2020 -

Joe Rizza Acura responded

Thank you for taking the time to leave us this review. We always aim for 100% customer satisfaction, and it is apparent we fell short of this goal during your most recent visit. We'd like to do whatever it takes to regain your future business. Please contact me at your earliest convenience so that we can work together to resolve this issue. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

June 26, 2020

Everyone is so nice and helpful. The staff made me feel welcome and comfortable. My sales guy was very friendly and a pleasure to talk to. He made my process run very smoothly. Pat the owner is the best ow More

by CHONTEMCCLAIN33
Recommend Dealer
Yes
Employees Worked With
Pat Dazzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Schultz , Omar Hammad
Jun 29, 2020 -

Joe Rizza Acura responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

June 26, 2020

Charlotte and Matt in service are always amazing. Accommodating and clear on service, charges, and expectations. They are always rated A+. I was however completely dismayed at the sales staff walking More

by KIRSTEN.SZWED
Recommend Dealer
Yes
Employees Worked With
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charlotte Guinta
Jun 29, 2020 -

Joe Rizza Acura responded

We’ve received your comments and are reviewing your feedback with our team. Please reach out to us directly as soon as possible so we can discuss your visit. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

June 26, 2020

Used pick-up & drop-off service. They were great. Everything was clean & handled with social distancing & masks. Even filed my rebate for me! Excellent service. More

by t.krouse1
Recommend Dealer
Yes
Employees Worked With
Also employee who picked up & dropped off my car was excellent. Do not remember his name , Charlotte Guinta
Jun 29, 2020 -

Joe Rizza Acura responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

June 26, 2020

Very professional & courteous service. My salesman, Gerard always checks on me whenever I go in for servicing. I’m very happy w/my ZDX, I wish they make a comeback! I’m also happy to be apart of this A More

by GDENISEMASON
Recommend Dealer
Yes
Employees Worked With
Gerard Dumas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2020 -

Joe Rizza Acura responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

June 26, 2020

Extremely professional and helpful. Explained everything thing upfront including additional cost of synthetic oil. Finished in a very reasonable time and my RDX looked great after the wash. More

by JACK H.
Recommend Dealer
Yes
Employees Worked With
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2020 -

Joe Rizza Acura responded

Jack, we really appreciate you taking the time to leave a review about your experience at our Auto Body Shop. We're glad to hear that you felt the Joe Rizza Acura team went above and beyond to help out with your vehicle needs. Thank you again for your continued business. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

June 26, 2020

Joe Rizza Acura is an excellent dealership with excellent sales people and excellent service. The process was easy and they are knowledgeable about their products!!! More

by jbjr75
Recommend Dealer
Yes
Employees Worked With
Gerard Dumas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ted Jurick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles, Charlotte Guinta
Jun 29, 2020 -

Joe Rizza Acura responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

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