Joe Rizza Acura

I purchased my vehicle used from this dealer on Tuesday July 14th. The Employees at Joe rizza Acura are very friendly and respectful as well as polite. Being nice and respectful is one thing but we all kno July 14th. The Employees at Joe rizza Acura are very friendly and respectful as well as polite. Being nice and respectful is one thing but we all know as customers that money talks and that dealers are in business to make the most money possible at the lowest cost. Once a vehicle is off the lot and the paperwork is complete it's the customers problem then it can become a hassle to get a call back or an issue fixed etc. I returned my vehicle to the Acura dealership 2 days after purchase for a "2nd used vehicle inspection" after I was told the vehicle had previously been inspected prior to me making my purchase. The issues I brought to the attention of the service department I am still experiencing (grinding noise coming from power steering and or steering gear box and also rear brake noises). I am very mechanically inclined and was told by the service department that the grinding noise was normal, however I also am a technician and I have yet to find an instance when a "grinding" noise is considered normal operation. The vehicle I purchased was a Ford explorer so with this being an Acura dealer the mechanics are certified only in Acura not in Ford vehicles. I will be bringing my vehicle to a certified Ford dealer and paying $240.00 out of pocket to have it properly inspected thoroughly since they are certified in the make of my vehicle. I have a strong belief that there are current issues with this vehicles power steering and or front suspension components. More

They were helpful. They were kind, treated me well, gave good advice, good recommendations, fast service, comfortable waiting chairs, nice tv, detailed the outside of the car nicely good advice, good recommendations, fast service, comfortable waiting chairs, nice tv, detailed the outside of the car nicely More

Great service by the best Service people! I’ve been a customer here since 1990’s! I’ve never been disappointed by the excellent customer service! customer here since 1990’s! I’ve never been disappointed by the excellent customer service! More

Everyone I have ever dealt has been great! And the service is always good as well.They also always stick by their word. I have had good experience with the sales and service departments. service is always good as well.They also always stick by their word. I have had good experience with the sales and service departments. More

I’ve been going to this service department for about maybe two years or so now and they are hands down great every visit. Always willing g to work with you as far as scheduling, every advisor is very ni maybe two years or so now and they are hands down great every visit. Always willing g to work with you as far as scheduling, every advisor is very nice and ALWAYS give the best experience!!! Keep up the great service!!! Thanks. More

Prompt, courteous and professional. That’s the service I receive at Joe Rizza Acura. It’s been a little over a year worth of service and it’s awesome every time. receive at Joe Rizza Acura. It’s been a little over a year worth of service and it’s awesome every time. More

Yes and the Service department go above and beyond to make service convenient and pleasant returning a beautiful clean car each visit. I would not go elsewhere. make service convenient and pleasant returning a beautiful clean car each visit. I would not go elsewhere. More

Love Acuras and their service, led by Ted Jurick, is impeccable. Top flight service for me since 2001! That’s why I keep coming back impeccable. Top flight service for me since 2001! That’s why I keep coming back More

Matt and Len are assets providing great customer Service! Prompt quality service was provided to me today and during prior visits. I appreciate the friendliness of ypur staff. Service! Prompt quality service was provided to me today and during prior visits. I appreciate the friendliness of ypur staff. More

Followed through on their estimated time for completion. Called to let me know which doesn’t always happen at other dealerships. Very thorough car wash. Btw, love the car. Called to let me know which doesn’t always happen at other dealerships. Very thorough car wash. Btw, love the car. More