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Joe Rizza Acura

Orland Park, IL

4.6
2,055 Reviews
We have been serving the Chicagoland area for over a decade and strive to provide you with the best satisfaction for a great automotive shopping experience. Our mission statement at Joe Rizza Acura is as follows: Joe Rizza Acura is a luxury automobile dealer that provides our customers with a complete automotive experience: Superior service and competitive prices through efficient operations and innovative people. Our dedication to customer satisfaction ensures our future success. We appreciate your business - thank you for shopping Joe Rizza Acura! We look forward to seeing you soon!
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8150 W 159th St

Orland Park, IL

60462

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Showing 2,055 reviews

July 28, 2020

The service team was excellent. They completed my car repairs in an accelerated time frame. Every one was professional and friendly. Thank you everyone great job!!! More

by Gigi
Recommend Dealer
Yes
Employees Worked With
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2020 -

Joe Rizza Acura responded

Gigi, thank you for the feedback! We are happy to hear about your positive experience at Joe Rizza Acura, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

July 27, 2020

The Acura rep was courteous, efficient, and attentive to the needs of my vehicle. The car was serviced quickly and clean when I retrieved it. More

by ericavilahayes
Recommend Dealer
Yes
Employees Worked With
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2020 -

Joe Rizza Acura responded

Erica, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

July 27, 2020

The service is always efficient and the service members are reliable. They are always able to determine the problem based on the limited descriptions I provide. Great overall customer experience. More

by KiDe24
Recommend Dealer
Yes
Employees Worked With
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2020 -

Joe Rizza Acura responded

Thank you for taking the time to write this great review. It's wonderful to hear that our team was able to provide you with a wonderful experience! We really appreciate this feedback and we will share it with them. If you have any questions or further needs, please don't hesitate to contact us or stop by for a visit. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

Jul 30, 2020 -

Joe Rizza Acura responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

July 27, 2020

The service department representative was prompt and courteous. I was in for an oil change and they checked and topped off fluids and washed my car. It was an excellent experience! More

by Tim
Recommend Dealer
Yes
Employees Worked With
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2020 -

Joe Rizza Acura responded

Thank you for taking the time out of your day to share your wonderful experience with us. We are delighted to hear you were treated with prompt, courteous, and informative service. We hope you will give us the opportunity to help you again whenever it’s time for your next service. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

July 27, 2020

Great and timely service in the service department. The personnel of sales and service departments at Joe Rizza Acura are very friendly and helpful. I love that my car is cleaned after each service! More

by VPSTAVROU
Recommend Dealer
Yes
Employees Worked With
Ted Jurick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Manikouras
Jul 30, 2020 -

Joe Rizza Acura responded

Thank you for taking the time to submit this amazing feedback. Our team takes pride in their fast, friendly, and efficient customer service and will be happy to hear that you left Joe Rizza Acura satisfied. We are very appreciative of your 5-star review. We hope to work with you again in the future. Have a great day! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

July 27, 2020

Everyone was great, Denise was superb. I got a great deal on my new car! This will always be my dealership of choice! Great people! Great service! More

by Endri Kalaj
Recommend Dealer
Yes
Employees Worked With
Denise Manikouras
Jul 30, 2020 -

Joe Rizza Acura responded

Hello Endri and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Denise was there to provide you with such exceptional service! Thank you again and congratulations on your new car. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

July 25, 2020

I’ve been bringing my truck to Rizza for all my repairs, same problem for the past year and every time I take it in they can’t find the problem, my warranty expires in 2 weeks and now I’ll be out of luck. J More

by crwmlw
Recommend Dealer
No
Employees Worked With
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2020 -

Joe Rizza Acura responded

Thank you for taking the time to leave us this review. We always aim for 100% customer satisfaction, and it is apparent we fell short of this goal during your visits. We'd like to do whatever it takes to regain your future business. Please contact me at your earliest convenience so that we can work together to resolve this issue. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

July 24, 2020

Denise met us at the door and she was wonderful throughout the entire process. She made our first Acura purchase experience a pleasure. Then dealing with Pat was swift and easy. A++ rating on th More

by JNJCLARK
Recommend Dealer
Yes
Employees Worked With
Pat Dazzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Manikouras
Jul 29, 2020 -

Joe Rizza Acura responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

July 24, 2020

I had an issue with my new car. Pat, Jay and Denise took car of it promptly and professionally. Highly recommend Joe Rizza Acura Orland Park. More

by 05HARMON
Recommend Dealer
Yes
Employees Worked With
Pat Dazzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Our salesman Jay *****, Denise Manikouras, Omar Hammad
Jul 29, 2020 -

Joe Rizza Acura responded

We really appreciate your feedback. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

July 24, 2020

I was so glad that they were quick because I had grand children with me and I did not want them in the waitIng room, however I didn’t have a sitter and my oil need badly to be change. More

by JCLMTCTY
Recommend Dealer
Yes
Employees Worked With
Don’t remember her name. She is the person that greet you when you enter the Service area. She is not on the list
Jul 29, 2020 -

Joe Rizza Acura responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

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