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Joe Rizza Acura
Orland Park, IL
2,055 Reviews
We have been serving the Chicagoland area for over a decade and strive to provide you with the best satisfaction for a great automotive shopping experience. Our mission statement at Joe Rizza Acura is as follows:
Joe Rizza Acura is a luxury automobile dealer that provides our customers with a complete automotive experience: Superior service and competitive prices through efficient operations and innovative people. Our dedication to customer satisfaction ensures our future success.
We appreciate your business - thank you for shopping Joe Rizza Acura! We look forward to seeing you soon!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 4:30 PM
Saturday 7:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 4:30 PM
Saturday 7:00 AM - 1:00 PM
Sunday Closed
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Showing 2,055 reviews
September 09, 2020
Came in for an oil change on my Acura MDX. The service was fast and done well. On this visit I didn’t take advantage of the car wash because it was raining but I still love that it’s offered. was fast and done well. On this visit I didn’t take advantage of the car wash because it was raining but I still love that it’s offered. More
by Kayla_erica07
Verified CustomerEmployees Worked With
Kylie
September 09, 2020
Decided to stay with the Rizza Acura family solely based on Top Rate services and attention experienced over the last 10 years. Every service has always been delivered with courtesy and respect. on Top Rate services and attention experienced over the last 10 years. Every service has always been delivered with courtesy and respect. More
by TACHRISTIAN
September 08, 2020
Excellent! I am very happy with the Quality work. The service rep was friendly and very helpful. The car drives great and I would recommend to others. service rep was friendly and very helpful. The car drives great and I would recommend to others. More
by OPIEDOPEE
Employees Worked With
September 08, 2020
Ted was fantastic. I told him my problem and he had me bring the car in immediately and even had a loaner car for me bring the car in immediately and even had a loaner car for me More
by TJ19
Employees Worked With
Other Employees :
Charlotte Guinta, Omar Hammad
September 07, 2020
Outstanding service! Matt Fondren was very thorough and did an absolute wonderful job! Fast service and they knew what the problem was without any hesitation. Thank you! did an absolute wonderful job! Fast service and they knew what the problem was without any hesitation. Thank you! More
by Stp1325
Employees Worked With
September 07, 2020
Pat and Bob were helpful and accommodating. They listened to what we needed and went above and beyond to make sure our purchase was exactly what we wanted. All the staff did a great job! listened to what we needed and went above and beyond to make sure our purchase was exactly what we wanted. All the staff did a great job! More
by mfb51
September 07, 2020
Great service! Kylie was fantastic in explaining everything they were going to do and then keeping me updated. Extremely fast service in an emergency! Highly recommend! everything they were going to do and then keeping me updated. Extremely fast service in an emergency! Highly recommend! More
by DORSAM93
Employees Worked With
Kylie Keber
September 07, 2020
I took my MDX in for a recall and the service took an hour, just as the service rep said. Thank you for the quick service. hour, just as the service rep said. Thank you for the quick service. More
by je26.je
September 07, 2020
Ted and his team are fantastic. They go beyond the call of duty. Excellent service all of the time!! Thank You Joe!! I'm Grateful!! of duty. Excellent service all of the time!! Thank You Joe!! I'm Grateful!! More
by IWISYOUJOY
September 04, 2020
I am severely disappointed in the service department. My car has been in the dealership 6 times for the same issue. They have adjusted a clip/shim on the same break pad and told us Acura does not have a fix car has been in the dealership 6 times for the same issue. They have adjusted a clip/shim on the same break pad and told us Acura does not have a fix. They told me I will have to keep coming in to have have this adjusted until the warranty runs out. I find that unacceptable. I contacted corporate Acura and they looked into it. They told the rep at corporate there is no known issue and they advised the owner to replace the rear brakes to identify the noise going away. The noise we are hearing is from the front passenger brake. They lied to the rep. The corporate rep spoke with some area rep who confirmed the dealership story. When the owner spoke with Corp rep he asked him to review the invoices. The July 2020 invoice acknowledged the owner being in there for the fifth time for an adjustment. The 6th visit occurred one month later. The lies told at this store and the lack of repair speaks volumes of the professionalism. I have attempted to speak with the general manager but he will not call me back. What frustrates me most is I first purchased an Acura in 2014 from this dealership and had issues with service rep Char and get attitude. I had to bring my car in for two different issues multiple times. She gave me the same beat I can do attitude. I was foolish enough to return and purchase two more cars on the same day in 2018. This will be the last purchases I make from this dealership. Their service department is full of crap, lacks direction, unwilling to meet customer satisfaction, and LIES. Impress me and show me different that they can fix a car. Ted the service manager took 5 days to rerun a call about the current issue. When he was first contacted on a Thursday at 525, he said he was heading home and promised a call back. 5 days later I had to contact him again. UNPROFESSIONAL! More
by JIMJACOB281
Employees Worked With
Other Employees :
My original sales man Jerry was phenomenal. RIP! This company needs more individuals like him!, Charlotte Guinta, Omar Hammad
