Joe Myers Toyota

Had to buy my daughter a car so she could get around town. She investigated cars on line and found one at Joe Meyers which would suit her needs and not be overly expensive to me. She called ahead of t town. She investigated cars on line and found one at Joe Meyers which would suit her needs and not be overly expensive to me. She called ahead of time to see if the car was still available and was told yes so we went to the dealership. Upon arriving, as soon as we got out of the car, David approached and took us inside to see what we needed. As he was a fairly new employee, Martin (not really sure that was his name but my daughter thinks yes) came over to help as well. Their friendliness was never a question. We enjoyed talking with them but we do feel they lied to us about the car. When we went outside to look at the available cars, David showed us several cars that weren't on our "approved" list. That's ok because that's salesmen doing their thing. We stuck to our list and ended up with only a couple of cars we wanted to see which included the researched one. I commented to Martin that I had never gotten out of a car dealership in less than 4 hours. He said we would make it out in under 2 1/2 but we didn't, was closer to 3 1/2. Partly because it took them so long to present the car and we think it was because there were issues with the car (the brake light - see my daughter's review). Even that would have been ok as we agreed to buy the car "as is" but we asked specific questions on the car and were assured each time we asked that this problem or that problem had been taken care of on this particular car. We asked these questions before we signed the paperwork, after we signed the paperwork and finally as we were about to get in the car and drive it away. Why did we ask the same thing over and over again? I think because it is a used car and "as is" meant we were accepting it with potential problems but we were trying to cover all bases and make sure we weren't getting problems that supposedly had been solved. Turns out this gave both of the men a chance to lie to us three times. No, excuse me, only two times. The first time we asked, they told us they would check the fluid levels and make sure they were filled and also check the air in the tires and also lubricate the back door and the driver's side door and this would all be done while we were doing the paperwork. The car actually sat in the lot until we had finished the paperwork before they took it to the garage. This was when they should have done all the fluids check and lubrication but obviously they just washed the paint off the car and that was it. The next time we asked about the fluid levels and lubrication was when we were lied to and they said everything had been taken care of. And we asked one more time and were again told that everything was filled, the door lubricated and the car washed. We still had to get David to take off some signage with the car so the car went back into the garage one more time and gave them one more chance to fix the questions we had raised but they didn't. When we finally drove away, we had negotiated a price based on the internet price which we would not have gotten had we not known it in advance. Their "walk in" price was $1000 more than the internet. There were also two cracks in the windshield which were covered by the "For Sale" paint job. Seems like a bit of a deliberate cover up but I think that because of the other things they lied about. They washed the car before we took it so the For Sale paint was gone but by then, we had ownership so we get the cracks. Next time we will look "under" all the paint as well. next time we will get out the manual also and check what it says about fluids and levels. They did have a CarFax but that didn't cover the small items that should have been fixed before selling a car, I feel. All these items were small but it meant chasing around town for my daughter trying to find out what was wrong and how to fix it. She should not have had to do this immediately after buying a car when we had asked about these items. There was a big problem with the brake light which you will see if you read her review so I didn't cover it. "As Is" when you buy a car is fine but we should have been much more vigilant and will be in the future when we buy a car from a different dealership because we won't go back there. More

On the surface, the customer service was ok, as was the friendliness. However, it was after I left that things went downhill. I bought a used vehicle, as is so I understand there might be issues. However, friendliness. However, it was after I left that things went downhill. I bought a used vehicle, as is so I understand there might be issues. However, when I realized I had been lied to about said issues that is when I realized I had been given bad service and taken advantage of. If you are buying from this dealer, make sure you do these things. 1 - be with the salesman when they start the car the first time. Don't let them bring it to the front. There are potentially many issues upon starting a car that you will miss if you allow them to bring it to you. 2 - get the manual out to double check all components and liquids in the engine. Do this before the car gets too warm on a test drive. Following are the explanations of why I suggest the above. I asked several times if all the fluids in the car were taken care of and filled. I was told to my face, "yes, they were" several times by both sales reps. A few days later, when I had time, I reviewed all liquids in the engine. I found that the engine coolant was at the low mark (the lowest it should be before refilling), the windshield washer reservoir had nothing in it as well as no cap. The power steering was also at the lowest level it was supposed to ever get. Having all these liquids be low is at the most potentially dangerous, at the least it is negligent since I did request these be taken care of and was assured they had been. David did drive me out to a spot away from the dealership and opened up the engine but it was hot and I wasn't familiar with the layout so didn't have the luxury of looking closely. I should have gotten the manual to see where all the liquids were but I took their word that they were taken care of. Secondly, David brought the car to the front door of the dealership (from all of 20 feet away). I thought at the time that he was taking a long time to bring the car. I saw him sitting in the car for about 5 minutes doing things. I thought he was trying to get it to cool off and that perhaps there was a problem. However, when he brought it over, all looked fine. Every day after I bought the car, the first time the car is driven, the emergency brake light comes on - regardless of if the brake was on - and it stays on for about 20 minutes or until I mess with the brake system enough that it finally turns off. Since it did it the first day and every day afterwards, I'm pretty sure, upon reflection, that this is what David was doing because the odds are not in their favor that it never came on until the very day I bought it? I doubt it. Thus, David was trying to get the brake light off when he was "busy" those 5 minutes before bringing the car. When I asked him about it, he claimed ignorance and said it must be a brake problem and I should probably go get it checked. Plus, when the car first starts, it stutters a lot but after it runs for about 5 minutes, it smoothes out. However, if I had been aware of the stuttering, I might have had second thoughts because no one likes to hear their car's engine stutter. Thus, originally, my experience was ok but the straight faced lying has dropped them too bad. One would think with all of Toyota's difficulties lately, the service would be something they would step up. Perhaps they are expecting buyers who are completely unaware of Toyota problems. One final thing, the car I was interested in and finally bought was on the website at one price. At the dealership, they quoted me a $1000 over that price. After this review was written, I have been contacted by the manager who apologized and asked if there was anything he could do. I suggested they help me with the brake light issue. They are willing to take a look to see what the problem might be but no guarantees of anything other than a look. More

They were so helpful and friendly in helping me find a new car. Better than any other toyota dealership I went to!! They did a great job and I'll definitely recommend them to others! The Salesmen too time new car. Better than any other toyota dealership I went to!! They did a great job and I'll definitely recommend them to others! The Salesmen too time to make sure I would enjoy the car and showed me every new feature of the model while test driving it. The manager Mr. Gorbet was extra helpful and friendly and the finance person Rene Gonzalez worked quickly with the paperworks but also made sure we understood all the paperwork. Great dealership! More

Great Dealership. Salesman Jeff Gunn was very helpful and took the time to show me every car with all the options I was looking for. I feel I got the best deal possible. Customer service manager James was al took the time to show me every car with all the options I was looking for. I feel I got the best deal possible. Customer service manager James was also very helpful made sure I was taken great care of. I would definitely recommend this dealership to all my friends and family. More

My second visit to Joe Myers Service. Found David very informative and kept me updated the entire time my vehicle was there. Explained everything to me and I really appreciated his personal attention. I h informative and kept me updated the entire time my vehicle was there. Explained everything to me and I really appreciated his personal attention. I have had my two Toyota's serviced at other shops but never had this level of attention. I will be back. Thanks, David. More

In a city the size of Houston, TX, I was surprised to be treated as a regular in a small-town dealership. My first car had a problem and they “re-called” it and gave me a new one for the same price. After treated as a regular in a small-town dealership. My first car had a problem and they “re-called” it and gave me a new one for the same price. After a few routine visits, I was greeted by name when I drove up and walked in. There is no way to improve the service and general experiences I have gotten there. . More

Previous ca overheated and was too expensive to repair...went to Joe Myers Toyota looking for new car. James and Jeff answered all my questions about different models, gas mileage, etc. They wer repair...went to Joe Myers Toyota looking for new car. James and Jeff answered all my questions about different models, gas mileage, etc. They were very patient as we went from model to model and color to color. When we settled on car, we bought a Camry, they gave me a great price with no nonsense or confusion. Every aspect of transaction went smooth...from picking car, to getting a fair price,,,to getting through finance, A wonderful dealership More

First time at Joe Myers Toyota. Long line of customers was a Saturday but they greeting me fast. Managers were greeting and that was nice touch. Everyone was smiling even though clearly very busy. Waiting was a Saturday but they greeting me fast. Managers were greeting and that was nice touch. Everyone was smiling even though clearly very busy. Waiting room was very full but still clean and everybody smiling. Enjoyed water and warm cookies while waiting. Was done when promised and very happy with experance. Service Director Kenneth Hutchings checked on me personally and was very pleased with entire experance. More

Stay away from this place! I set up an appointment with Khalil to look at a used Nissan 350z. Before driving all the way out there (about 30 miles from my apartment) I called the number he gave me to make Khalil to look at a used Nissan 350z. Before driving all the way out there (about 30 miles from my apartment) I called the number he gave me to make sure the car was still there and left a message. He didn't call me back, so I assumed (to my detriment) they would keep the appointment. WRONG. When I got there, some genius who barely spoke English started badgering me literally as soon as I opened my car door. When I told him what I was looking for, he immediately started talking about a Lexus LS, trying to get me interested in that one instead. When we got inside, he spend about 15 minutes puttering around and telling me to wait. Finally I asked someone else to help me (Khalil wasn't working at that time) and they told me the car had already been sold. THANKS FOR NOTHING. More

I went to Joe Meyer's Toyota on Sat. Oct 10th 2009 . I arrived at the dealership about 1:30pm and was greeted immediately by a salesman. He seemed nice and helpful. He asked me what kind of car are you lo arrived at the dealership about 1:30pm and was greeted immediately by a salesman. He seemed nice and helpful. He asked me what kind of car are you looking for? I told him that we(my wife, daughter and I)are looking for a Toyota Corolla. He showed us a few cars(some were not Corollas). We didn't see any cars that we liked that much. He asked us if we would CONSIDER a 2008 Hyundai Elantra? I said yes I would CONSIDER it, but I needed to know more about the car and we have some other cars we wanted to look at(another words, go to other dealerships). He told me that he would get me some information about the car from Kelly Blue. This made me feel uncomfortable because I like to do my own research. However, I didn't want to cause problems and my wife has a friend that has the car she was told by her friend that it is a OK car. So, we took it for a test drive. We kind of liked it. It wasn't great or bad. After the test drive we sat down with the salesman and started talking about price(at this point the salesman manager was involved and he was helpful and nice). As we were sitting there I started to do my own research on the 2008 Elantra (I used my cell phone,www.Edmunds.com). The salesman manager gave me a printout with price information on it. On this piece of paper stated that the car was $15k+ new and they were asking $13k+. I know that was incredible inflated price and I know it didn't sound even close to what the price should be.The salesman stated that he could possibly get it down to $12k(nothing down and TTL included). He went to his manager to get approval. As he went to get approval from his manager I went back to www.edmunds.com again and this time looked up the TMV(true market value). For retail(dealership price)the website stated that the car should be about $10k+ or about $11k(with TTL) for the condition it was in(37k miles for 2008).I told both the salesman and manager that they need to do better on the price. They were both disappointed that I said that. But they were continued to work with me. Matter of fact I started filling out the credit application, but stopped until I know we could agreed on a price. As we were talking another sales manager(Robert) came over to try and help. At this point we have been at the dealership for 3 hrs. We were both tired(so was our daughter). Robert, asked if he could helped. I didn't feel like explaining myself to a another person or going through the sales process with another person and I didn't understand he was coming to help now. All I needed was one person. Now, there are three of them. I told Robert that I wanted the car for $10.5k or we are walking. He RUDELY said,"then LEAVE"!!!I was shocked, I said I am sorry we could not work out a deal and went to shake his hand. He looked at me like he wanted to KILL me and he didn't even shake my hand. I didn't understand his behavior. He then again stated VERY RUDELY and HOSTILELY, LEAVE. (At this point my wife was scared. she got up with my daughter and walk a safe distance away). I said I am leaving. I then started walking towards the door to leave. When I go about 20ft away I turned to him and told him that I can't believe you treat your customers this way. He started charging towards me throwing chairs out his way and he got in my face. At this point I was scared and didn't understand what was going on. There was no cause for this behavior and I never have experience this before. I told him to get away from me, I am leaving. I didn't want to turn my back on this guy because I was scared what he would do. However, I wanted to get out there as quickly as possible. I reluctantly turned and started walking towards the door again. I walked about 10 ft. and then looked over my shoulder to keep an eye on Robert. He was right behind me, about 8 to 10 inches from me. I turned and confronted him and told him to get away again. He took a step forward and I pushed him and told him to leave me alone. I am leaving. I was afraid he was going to jump me if I turned my back to him. By this time I was screaming at him and everyone in the dealership was looking at us. This happened in front of my wife and six year old daughter. This is not what a six year should see in a place of business. I luckily got out with out any other physical confrontations, but I am still confused about what happened. We need another car, but now I am afraid to go to another dealership because of this event. I would not recommend this dealership. More