Joe Myers Toyota

On the surface, the customer service was ok, as was the friendliness. However, it was after I left that things went downhill. I bought a used vehicle, as is so I understand there might be issues. However, friendliness. However, it was after I left that things went downhill. I bought a used vehicle, as is so I understand there might be issues. However, when I realized I had been lied to about said issues that is when I realized I had been given bad service and taken advantage of. If you are buying from this dealer, make sure you do these things. 1 - be with the salesman when they start the car the first time. Don't let them bring it to the front. There are potentially many issues upon starting a car that you will miss if you allow them to bring it to you. 2 - get the manual out to double check all components and liquids in the engine. Do this before the car gets too warm on a test drive. Following are the explanations of why I suggest the above. I asked several times if all the fluids in the car were taken care of and filled. I was told to my face, "yes, they were" several times by both sales reps. A few days later, when I had time, I reviewed all liquids in the engine. I found that the engine coolant was at the low mark (the lowest it should be before refilling), the windshield washer reservoir had nothing in it as well as no cap. The power steering was also at the lowest level it was supposed to ever get. Having all these liquids be low is at the most potentially dangerous, at the least it is negligent since I did request these be taken care of and was assured they had been. David did drive me out to a spot away from the dealership and opened up the engine but it was hot and I wasn't familiar with the layout so didn't have the luxury of looking closely. I should have gotten the manual to see where all the liquids were but I took their word that they were taken care of. Secondly, David brought the car to the front door of the dealership (from all of 20 feet away). I thought at the time that he was taking a long time to bring the car. I saw him sitting in the car for about 5 minutes doing things. I thought he was trying to get it to cool off and that perhaps there was a problem. However, when he brought it over, all looked fine. Every day after I bought the car, the first time the car is driven, the emergency brake light comes on - regardless of if the brake was on - and it stays on for about 20 minutes or until I mess with the brake system enough that it finally turns off. Since it did it the first day and every day afterwards, I'm pretty sure, upon reflection, that this is what David was doing because the odds are not in their favor that it never came on until the very day I bought it? I doubt it. Thus, David was trying to get the brake light off when he was "busy" those 5 minutes before bringing the car. When I asked him about it, he claimed ignorance and said it must be a brake problem and I should probably go get it checked. Plus, when the car first starts, it stutters a lot but after it runs for about 5 minutes, it smoothes out. However, if I had been aware of the stuttering, I might have had second thoughts because no one likes to hear their car's engine stutter. Thus, originally, my experience was ok but the straight faced lying has dropped them too bad. One would think with all of Toyota's difficulties lately, the service would be something they would step up. Perhaps they are expecting buyers who are completely unaware of Toyota problems. One final thing, the car I was interested in and finally bought was on the website at one price. At the dealership, they quoted me a $1000 over that price. After this review was written, I have been contacted by the manager who apologized and asked if there was anything he could do. I suggested they help me with the brake light issue. They are willing to take a look to see what the problem might be but no guarantees of anything other than a look. More

They were so helpful and friendly in helping me find a new car. Better than any other toyota dealership I went to!! They did a great job and I'll definitely recommend them to others! The Salesmen too time new car. Better than any other toyota dealership I went to!! They did a great job and I'll definitely recommend them to others! The Salesmen too time to make sure I would enjoy the car and showed me every new feature of the model while test driving it. The manager Mr. Gorbet was extra helpful and friendly and the finance person Rene Gonzalez worked quickly with the paperworks but also made sure we understood all the paperwork. Great dealership! More

Great Dealership. Salesman Jeff Gunn was very helpful and took the time to show me every car with all the options I was looking for. I feel I got the best deal possible. Customer service manager James was al took the time to show me every car with all the options I was looking for. I feel I got the best deal possible. Customer service manager James was also very helpful made sure I was taken great care of. I would definitely recommend this dealership to all my friends and family. More

My second visit to Joe Myers Service. Found David very informative and kept me updated the entire time my vehicle was there. Explained everything to me and I really appreciated his personal attention. I h informative and kept me updated the entire time my vehicle was there. Explained everything to me and I really appreciated his personal attention. I have had my two Toyota's serviced at other shops but never had this level of attention. I will be back. Thanks, David. More

In a city the size of Houston, TX, I was surprised to be treated as a regular in a small-town dealership. My first car had a problem and they “re-called” it and gave me a new one for the same price. After treated as a regular in a small-town dealership. My first car had a problem and they “re-called” it and gave me a new one for the same price. After a few routine visits, I was greeted by name when I drove up and walked in. There is no way to improve the service and general experiences I have gotten there. . More

Previous ca overheated and was too expensive to repair...went to Joe Myers Toyota looking for new car. James and Jeff answered all my questions about different models, gas mileage, etc. They wer repair...went to Joe Myers Toyota looking for new car. James and Jeff answered all my questions about different models, gas mileage, etc. They were very patient as we went from model to model and color to color. When we settled on car, we bought a Camry, they gave me a great price with no nonsense or confusion. Every aspect of transaction went smooth...from picking car, to getting a fair price,,,to getting through finance, A wonderful dealership More

First time at Joe Myers Toyota. Long line of customers was a Saturday but they greeting me fast. Managers were greeting and that was nice touch. Everyone was smiling even though clearly very busy. Waiting was a Saturday but they greeting me fast. Managers were greeting and that was nice touch. Everyone was smiling even though clearly very busy. Waiting room was very full but still clean and everybody smiling. Enjoyed water and warm cookies while waiting. Was done when promised and very happy with experance. Service Director Kenneth Hutchings checked on me personally and was very pleased with entire experance. More

Stay away from this place! I set up an appointment with Khalil to look at a used Nissan 350z. Before driving all the way out there (about 30 miles from my apartment) I called the number he gave me to make Khalil to look at a used Nissan 350z. Before driving all the way out there (about 30 miles from my apartment) I called the number he gave me to make sure the car was still there and left a message. He didn't call me back, so I assumed (to my detriment) they would keep the appointment. WRONG. When I got there, some genius who barely spoke English started badgering me literally as soon as I opened my car door. When I told him what I was looking for, he immediately started talking about a Lexus LS, trying to get me interested in that one instead. When we got inside, he spend about 15 minutes puttering around and telling me to wait. Finally I asked someone else to help me (Khalil wasn't working at that time) and they told me the car had already been sold. THANKS FOR NOTHING. More

I went to Joe Meyer's Toyota on Sat. Oct 10th 2009 . I arrived at the dealership about 1:30pm and was greeted immediately by a salesman. He seemed nice and helpful. He asked me what kind of car are you lo arrived at the dealership about 1:30pm and was greeted immediately by a salesman. He seemed nice and helpful. He asked me what kind of car are you looking for? I told him that we(my wife, daughter and I)are looking for a Toyota Corolla. He showed us a few cars(some were not Corollas). We didn't see any cars that we liked that much. He asked us if we would CONSIDER a 2008 Hyundai Elantra? I said yes I would CONSIDER it, but I needed to know more about the car and we have some other cars we wanted to look at(another words, go to other dealerships). He told me that he would get me some information about the car from Kelly Blue. This made me feel uncomfortable because I like to do my own research. However, I didn't want to cause problems and my wife has a friend that has the car she was told by her friend that it is a OK car. So, we took it for a test drive. We kind of liked it. It wasn't great or bad. After the test drive we sat down with the salesman and started talking about price(at this point the salesman manager was involved and he was helpful and nice). As we were sitting there I started to do my own research on the 2008 Elantra (I used my cell phone,www.Edmunds.com). The salesman manager gave me a printout with price information on it. On this piece of paper stated that the car was $15k+ new and they were asking $13k+. I know that was incredible inflated price and I know it didn't sound even close to what the price should be.The salesman stated that he could possibly get it down to $12k(nothing down and TTL included). He went to his manager to get approval. As he went to get approval from his manager I went back to www.edmunds.com again and this time looked up the TMV(true market value). For retail(dealership price)the website stated that the car should be about $10k+ or about $11k(with TTL) for the condition it was in(37k miles for 2008).I told both the salesman and manager that they need to do better on the price. They were both disappointed that I said that. But they were continued to work with me. Matter of fact I started filling out the credit application, but stopped until I know we could agreed on a price. As we were talking another sales manager(Robert) came over to try and help. At this point we have been at the dealership for 3 hrs. We were both tired(so was our daughter). Robert, asked if he could helped. I didn't feel like explaining myself to a another person or going through the sales process with another person and I didn't understand he was coming to help now. All I needed was one person. Now, there are three of them. I told Robert that I wanted the car for $10.5k or we are walking. He RUDELY said,"then LEAVE"!!!I was shocked, I said I am sorry we could not work out a deal and went to shake his hand. He looked at me like he wanted to KILL me and he didn't even shake my hand. I didn't understand his behavior. He then again stated VERY RUDELY and HOSTILELY, LEAVE. (At this point my wife was scared. she got up with my daughter and walk a safe distance away). I said I am leaving. I then started walking towards the door to leave. When I go about 20ft away I turned to him and told him that I can't believe you treat your customers this way. He started charging towards me throwing chairs out his way and he got in my face. At this point I was scared and didn't understand what was going on. There was no cause for this behavior and I never have experience this before. I told him to get away from me, I am leaving. I didn't want to turn my back on this guy because I was scared what he would do. However, I wanted to get out there as quickly as possible. I reluctantly turned and started walking towards the door again. I walked about 10 ft. and then looked over my shoulder to keep an eye on Robert. He was right behind me, about 8 to 10 inches from me. I turned and confronted him and told him to get away again. He took a step forward and I pushed him and told him to leave me alone. I am leaving. I was afraid he was going to jump me if I turned my back to him. By this time I was screaming at him and everyone in the dealership was looking at us. This happened in front of my wife and six year old daughter. This is not what a six year should see in a place of business. I luckily got out with out any other physical confrontations, but I am still confused about what happened. We need another car, but now I am afraid to go to another dealership because of this event. I would not recommend this dealership. More

I went to Joe Myers Toyota on March 17,2009 for a break inspection before I go to Spring Break. It took the 2 and 1/2 hrs for the service. Steven tells me he will call and let me know what happen to my bre inspection before I go to Spring Break. It took the 2 and 1/2 hrs for the service. Steven tells me he will call and let me know what happen to my break. It take him 2 and 1/2 hrs and I didn't receive any call. I have to call the dealer myself to check the status of the car. Steven told me the break in my car are ok to drive. So I trusted him. Until yesterday 3-29-9, the engine light in my car is on. I bring my car to Joe Myers Toyota this morning to check out for the engine light. Ken Braud helped me today and mention that my break need to be replace. I was shock and told him that I bring my car in 2 weeks ago for a break inspection and the advisor " Steven" said the break is still good and don't need to be replace yet. What kind of a service is this? Can the break in my car worn out in 2 weeks? I don't think is possible. The guy help me today didn't even look at the history of maintenance of the car. I always bring my car to same dealership for maintain. This is terrible customer service. I trusted this dealership, but after this incident. I don't recommend any people come to the dealership anymore. I could get into an accident on my vacation and injury because of bad break. I bring my car in early in the morning at 7:37 and wait for 2 hours until the guy told me about the engine light and the break problem . I am disappointed about this dealership. How could the technician do such a sloppy job of inspected the break. When the customer specific come in the for that reason. I very mad at the manager on duty didn't come out of his office and apologize to me about their mistake. Do you think this is good customer service? This is some body life that is endanger that we talking about? If the engine light never pop up and I don't go to the dealership until my maintenance is due. I drive a long distance to go to school and work everyday. I can at risk with my life at anytime when I get into the car. More