Joe Myers Toyota
Houston, TX
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Smooth process, no suprises. Alex Wier, and Roland Charles. Thanks to Alex Wier, who I dealt with over email to set up the deal on our camry. He was straight forward and gave me a reasonable price. I contact Thanks to Alex Wier, who I dealt with over email to set up the deal on our camry. He was straight forward and gave me a reasonable price. I contacted several dealerships one evening and got all offers before lunch the next day. Alex's offer was the lowest so I contacted him by phone and planned to pick it up that evening. Alex was feeling under the weather so informed me that his partner Roland Charles would complete the deal when we arrived. Roland Charles was the right man for the job. He had the Camry setting at the front of the store gassed up and ready to go. There was no "let me find the keys," or " I have to go get a paper plate," or "let me have it gassed up" He introduced himself, opened the car, showed us the selling point, which he knew well. He was ready to go at the moment we arrived, and we really appreciated it. He said that he had picked the best one out for us that was what we asked for. We test drove and he was quiet, except when asked. He knew every control and any car question that I asked. He simply let us drive a few miles on the highway, and let us listen to the car. It really was a great test drive. The longest amount of time, about 45 minutes, was waiting for finance. JUST sitting and waiting... The finance guy did his usual song and dance, even though we informed him up front that we were not interested in any extended warrantees or prepaid maintenance. It was not horrible, but he was much pushier than the Honda finance guy that we bought an Accord from three weeks ago. We resented him wasting our time when we were trying to wrap it up and get home. It took about two and a half hours at the dealership. Most of this wait was caused by finance... Roland delivered the car. It was polished like a diamond, and he took about a good 15 minutes explaining the radio to me. I had lots of questions, and he gave me precise answers and showed me how to do each thing. He also said to call or come by with any other questions that came up later. He is a great sales person. He has been at the same dealership Eight years! Alex has been 30 years! They are the best two people to work with. I can see why they are kept by the management. It makes the dealership look good. They honored their bid, no fees or other charges were snuck in. I felt really good dealing with these guys. More
Fast friendly knowledgeable Everybody was courteous everybody talk to you from sale through the counter everybody was just so friendly.really work with you to get you what you wa Everybody was courteous everybody talk to you from sale through the counter everybody was just so friendly.really work with you to get you what you want.they hear the customer out. More
Great customer service Salesman knows how 2 do his trained job. Quite well. He was willing @ determined 2 make a sale without me leave n. Especially after travel n over 58 m Salesman knows how 2 do his trained job. Quite well. He was willing @ determined 2 make a sale without me leave n. Especially after travel n over 58 miles one way. More
Stacy Graham is my salesperson for life Stacy is amazing. He really took the time to listen to my needs, and put me in a car that I loved at a price I could afford. What more can you ask for Stacy is amazing. He really took the time to listen to my needs, and put me in a car that I loved at a price I could afford. What more can you ask for? Imran Sharif was also very knowledgeable and friendly. They really made this car buying experience a pleasant one! More
Go to Scott for service of car Assistant manager Scott was nice guy. He really took care of my Toyota camry. I would recommend Scott in service area. Don't go to anyone else. Assistant manager Scott was nice guy. He really took care of my Toyota camry. I would recommend Scott in service area. Don't go to anyone else. More
purchase new auto Tyrone Jones was my contact at this dealership. He kept me informed, called me when he found the auto I was looking for. Very good follow up, good cus Tyrone Jones was my contact at this dealership. He kept me informed, called me when he found the auto I was looking for. Very good follow up, good customer service. More
Caught Red Handed - Incompetence or Lack of Integrity Brought in my 2008 FJ Cruiser. Service rep indicated they would do a full inspection and make recommendations. Sent me a written proposal that started Brought in my 2008 FJ Cruiser. Service rep indicated they would do a full inspection and make recommendations. Sent me a written proposal that started with a flush of the front differential and transfer case. BIG PROBLEM - it's a two wheel drive and there's no front differential or transfer case. Said I had only 2mm front brake pads and should also turn the rotors, nothing about warped or worn - no measurement. Should flush brake fluid because it appeared dirty. I confronted service manager in person and he was clueless - couldn't imagine how this happened. Blamed his tech - how's that for leadership. I immediately pulled the vehicle from them. This report was pencil whipped. I wonder how many with lack of technical or vehicle knowledge get taken in by this nonsense. It's either gross incompetence or blatant LACK OF INTEGRITY. More
Best Toyota Dealer Bought cars from Joe Meyers for two decades. Never treated less than the number one customer. Alex A our salesman, great guy. Highly recommend Alex Bought cars from Joe Meyers for two decades. Never treated less than the number one customer. Alex A our salesman, great guy. Highly recommend Alex and Joe Meyers Toyota. More
Horrible experience I just bought a certified car from this dealer. Left the car over the weekend to be reconditioned; the day I picked up the car the inside was dirty w I just bought a certified car from this dealer. Left the car over the weekend to be reconditioned; the day I picked up the car the inside was dirty with white stains all over the rugs. When I asked the sales person about the stains he said they can't do anything about it. The floor matts where also removed from the car and they try to charge me for new ones, if I wanted them. I had the car for three weeks and my torque converter needed to be replaced. I took the car to a Toyota near my house and when back to the Toyota Joe Myers to see if could get a complimentary oil change for my inconvenience for not having a car for 2 days . I spoke with service manager and she say they can't do anything for me. Horrible go any where but here. More
Worst Experience Ever!! Not even close!! I have purchased over 15 new cars in my life and this was the worst car buying experience ever, not even close. We were offered a deal, and when we w I have purchased over 15 new cars in my life and this was the worst car buying experience ever, not even close. We were offered a deal, and when we went to make the purchase, we were told the car was sold. I drove by a few days later and the car was back on the lot. When I confronted them with this information, they tried to lie to me about it being a different car. Once I proved it was the same car, they came clean, and said they didn't want to offer the price they had given me, so they made up the story that it had been sold. I was pretty mad, so I asked to see the Director of New Car Sales, Mike Grewenig, and as soon as he started talking, it was obvious to me that he was part of the whole scheme. If you have to buy a Toyota, I would think twice before going to this dealership. More