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Joe Myers Toyota

Houston, TX

2.0
349 Reviews

19010 Northwest Highway

Houston, TX

77065

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Showing 349 reviews

November 11, 2024

I am astounded to see all of the negative reviews on this website for Joe Myers Toyota in Houston. Joe Myers Toyota is by far the best Toyota dealership in the entire Houston area. The people at Joe Myers ar More

by Bobby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth Hutchings
Nov 13, 2024 -

Joe Myers Toyota responded

Thank you so much for your kind words! We are thrilled to hear that you've had such positive experiences with both our sales and service teams. It's our goal to provide the best possible experience to each and every customer, and it's great to know we've succeeded in making your visits pleasant. We truly appreciate your loyalty and look forward to continuing to serve you for all of your Toyota needs!

October 01, 2024

This Dealership is Horrible! They try to CON Young people into High Interest Rate Loans that are Ridiculous. More

by Shannon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Finance Depot
Oct 03, 2024 -

Joe Myers Toyota responded

We’re truly sorry to hear about your experience, and we appreciate you bringing this to our attention. We take your concerns seriously and strive to ensure all our customers feel respected and informed throughout their financing process. Please reach out to Rodney Feltus, our Customer Relations Manager, at Rfeltus@joemyerstoyota.com or 281-653-5192. He will be happy to discuss your concerns and work towards a resolution. Thank you for giving us the opportunity to address this issue.

September 11, 2024

I took my grandson's 2008 Toyota Tacoma to Joe Meyers for front end alignment. They claim they have inspectors check the vehicle while it is in the shop. Of course, they produce a long list of problems with More

by sixbales
Service Communication
Recommend Dealer
Yes
Employees Worked With
No comment
Sep 12, 2024 -

Joe Myers Toyota responded

Thank you for sharing your experience with us. We’re sorry to hear about the issues you encountered during your visit, especially regarding the inspection and the condition of the brake pads. It’s important to us that our inspections are accurate and that we provide honest recommendations. To address your concerns and ensure this doesn’t happen again, please reach out to us directly. We would like the opportunity to review this matter further. Your feedback is valuable, and we appreciate you bringing this to our attention. Thank you for your patience and understanding.

August 07, 2024

Great price! Amazing Service! Ask for Edwin in sales he has great customer service and worked hard to get me what I wanted at the price I needed! More

by Ty
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edwin Zuniga
Aug 08, 2024 -

Joe Myers Toyota responded

Thank you for the fantastic review! We're thrilled to hear that Edwin provided you with amazing service and helped you get the vehicle you wanted at a great price. We’ll be sure to pass along your kind words to him. If you ever need anything in the future, don’t hesitate to reach out. Enjoy your new ride!

August 06, 2024

I need plates or new temp tags now, fix it! I bought a Corolla cash for a commuter car at the beginning of June and a couple of weeks later I got a call from someone in the service department More

by JoeMyersSucks
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Paula
Aug 09, 2024 -

Joe Myers Toyota responded

Thank you for sharing your experience, and we apologize for the frustration and inconvenience you've faced with your vehicle registration and temp tags. This situation is far from the level of service we aim to provide, and we understand your concerns about driving with expired tags. To resolve this issue promptly, please reach out to Rodney Feltus, our Customer Relations Manager, at Rfeltus@joemyerstoyota.com or 281-653-5192. He will be able to assist you in getting this matter resolved quickly. Thank you for your patience, and we hope to address this issue to your satisfaction.

Aug 10, 2024 -

JoeMyersSucks responded

Tried calling a couple times but always went to voicemail. Just sent an email with my contact info, at this rate I’m not expecting a call. I spoke to a woman in titles on 8/6 and she said she has to redo the plate paperwork because it was rejected by the county because it wasn’t done correctly and I should hear back with an update by Thursday. Once again….crickets. Still driving around with expired tags (8/9).

July 25, 2024

How is this dealership part of Berkshire group under warren buffet. Maybe they don't care as long a numbers are good. Can't believe the way these finance guys are so shady and not transparent at all. J More

by just a buyer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Al-Rawdh in finance and Joshua in Sales
Aug 01, 2024 -

Joe Myers Toyota responded

We’re sorry to hear about your experience and the issues you faced with our finance department and pre-inspection process. It’s important to us that we maintain transparency and provide the best service possible. To address your concerns and work towards a resolution, please contact Rodney Feltus, our Customer Relations Manager, at Rfeltus@joemyerstoyota.com or 281-653-5192. We appreciate your feedback and are committed to improving our service. Thank you for bringing this to our attention.

June 30, 2024

The worst dealership in Houston. Jose (Manager) kept telling me there were no issue with my suv, but there was clearly an issue as another Toyota dealership had identified the proble More

by Fruscustomer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose
June 11, 2024

Went for a diagnostic on a vehicle we purchased from there last year and were ok to pay the 179.99 fee but they just charge 428.28 instead with no explanation or notes in the invoice. Totally unprofessi More

by Crisantosb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zachary Adkins
Jun 12, 2024 -

Joe Myers Toyota responded

We're deeply sorry to hear about your disappointing experience with the inspection. Providing transparent and accurate pricing is essential to us, and we sincerely apologize for any confusion or frustration caused by the discrepancy in fees. Your feedback is incredibly important to us, and we want to address your concerns promptly. Please contact Jose Teran at Jteran02@joemyerstoyota.com or Scott Michael at SMichael@joemyerstoyota.com. They are committed to ensuring that all our customers receive fair and transparent pricing. They will work closely with you to understand your specific situation and address any concerns you may have. We apologize for any inconvenience or frustration you may have experienced, and we appreciate the opportunity to make things right. Thank you for bringing this matter to our attention, and we look forward to the opportunity to serve you better in the future.

May 25, 2024

This place is just filled with a bunch of incompetent and inept employees. It took the service department 5 times to fix my car horn and I had another issue they neglected to tell me about. The customer serv More

by Moe
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Rodney, Justin
May 30, 2024 -

Joe Myers Toyota responded

Thank you for sharing your recent experience with us. We sincerely apologize for the inconvenience and frustration you experienced with the service department and the level of customer service you received. Providing reliable service and exceptional customer care are our top priorities, and we regret that we fell short of meeting your expectations. Your feedback regarding the multiple attempts to fix your car horn and the additional issue that was not addressed is concerning, and we apologize for any inconvenience this may have caused you. At your earliest convenience, please reach out to Jose Teran at Jteran02@joemyerstoyota.com and Scott Michael at SMichael@joemyerstoyota.com. They are dedicated to addressing customer concerns and ensuring that each customer receives the exceptional service they deserve. They will discuss your experience in more detail and work towards a resolution. We value your business and are committed to addressing any issues that arise. Please accept our sincere apologies for any inconvenience or frustration you experienced, and we appreciate the opportunity to address your concerns.

March 30, 2024

I stopped at Joe Myers Toyota to purchase a Camry, but I was turned off by the person cooking at the dealership. I did not mind him wearing a Trump baseball cap but when he started talking politics to custo More

by Bulls_on_parade
Recommend Dealer
No
Employees Worked With
Can't remember the person's name
Apr 01, 2024 -

Joe Myers Toyota responded

Thank you for taking the time to leave a review about your experience at Joe Myers Toyota. We sincerely apologize that your visit was interrupted by a political conversation. We strive to create a welcoming and neutral environment for all our customers, regardless of political affiliation. Political discussions among staff or with customers are not appropriate in our dealerships. We understand your disappointment and hope this incident did not completely deter you from considering Joe Myers Toyota for your Camry purchase. We value your business and hope to demonstrate our commitment to a neutral and welcoming environment in the future. Please contact Rodney Feltus at Rfeltus@joemyerstoyota.com or by phone at 281-653-5192 and we will do our best to make this better.

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