Joe Myers Toyota

Joe Myers Toyota responded

Thank you for your feedback, and we sincerely apologize for the confusion regarding your billing and the alignment service. It's disappointing to hear that you did not receive the expected discount, and we understand how frustrating this can be. We would like to address your concerns directly to ensure this matter is resolved. Please reach out to Jose Teran at Jteran02@joemyerstoyota.com or Scott Michael at SMichael@joemyerstoyota.com. They are committed to assisting you and clarifying the situation. Thank you for your understanding, and we hope to hear from you soon so we can make things right.

Joe Myers Toyota responded

We sincerely apologize for the frustration you’ve experienced with our service department. Your experience does not reflect the standard we strive for, and we truly appreciate your feedback. To ensure this issue is addressed, please contact either Jose Teran at Jteran02@joemyerstoyota.com or Scott Michael at SMichael@joemyerstoyota.com. They will be more than happy to assist you and help resolve your concerns. Thank you for bringing this to our attention. We hope to have the opportunity to make things right.

Joe Myers Toyota responded

Thank you so much for your kind words! We are thrilled to hear that you've had such positive experiences with both our sales and service teams. It's our goal to provide the best possible experience to each and every customer, and it's great to know we've succeeded in making your visits pleasant. We truly appreciate your loyalty and look forward to continuing to serve you for all of your Toyota needs!

Joe Myers Toyota responded

We’re truly sorry to hear about your experience, and we appreciate you bringing this to our attention. We take your concerns seriously and strive to ensure all our customers feel respected and informed throughout their financing process. Please reach out to Rodney Feltus, our Customer Relations Manager, at Rfeltus@joemyerstoyota.com or 281-653-5192. He will be happy to discuss your concerns and work towards a resolution. Thank you for giving us the opportunity to address this issue.

Joe Myers Toyota responded

Thank you for sharing your experience with us. We’re sorry to hear about the issues you encountered during your visit, especially regarding the inspection and the condition of the brake pads. It’s important to us that our inspections are accurate and that we provide honest recommendations. To address your concerns and ensure this doesn’t happen again, please reach out to us directly. We would like the opportunity to review this matter further. Your feedback is valuable, and we appreciate you bringing this to our attention. Thank you for your patience and understanding.

Joe Myers Toyota responded

Thank you for the fantastic review! We're thrilled to hear that Edwin provided you with amazing service and helped you get the vehicle you wanted at a great price. We’ll be sure to pass along your kind words to him. If you ever need anything in the future, don’t hesitate to reach out. Enjoy your new ride!

Joe Myers Toyota responded

We’re sorry to hear about your experience and the issues you faced with our finance department and pre-inspection process. It’s important to us that we maintain transparency and provide the best service possible. To address your concerns and work towards a resolution, please contact Rodney Feltus, our Customer Relations Manager, at Rfeltus@joemyerstoyota.com or 281-653-5192. We appreciate your feedback and are committed to improving our service. Thank you for bringing this to our attention.

Joe Myers Toyota responded

We're deeply sorry to hear about your disappointing experience with the inspection. Providing transparent and accurate pricing is essential to us, and we sincerely apologize for any confusion or frustration caused by the discrepancy in fees. Your feedback is incredibly important to us, and we want to address your concerns promptly. Please contact Jose Teran at Jteran02@joemyerstoyota.com or Scott Michael at SMichael@joemyerstoyota.com. They are committed to ensuring that all our customers receive fair and transparent pricing. They will work closely with you to understand your specific situation and address any concerns you may have. We apologize for any inconvenience or frustration you may have experienced, and we appreciate the opportunity to make things right. Thank you for bringing this matter to our attention, and we look forward to the opportunity to serve you better in the future.

Joe Myers Toyota responded

Thank you for sharing your recent experience with us. We sincerely apologize for the inconvenience and frustration you experienced with the service department and the level of customer service you received. Providing reliable service and exceptional customer care are our top priorities, and we regret that we fell short of meeting your expectations. Your feedback regarding the multiple attempts to fix your car horn and the additional issue that was not addressed is concerning, and we apologize for any inconvenience this may have caused you. At your earliest convenience, please reach out to Jose Teran at Jteran02@joemyerstoyota.com and Scott Michael at SMichael@joemyerstoyota.com. They are dedicated to addressing customer concerns and ensuring that each customer receives the exceptional service they deserve. They will discuss your experience in more detail and work towards a resolution. We value your business and are committed to addressing any issues that arise. Please accept our sincere apologies for any inconvenience or frustration you experienced, and we appreciate the opportunity to address your concerns.