Joe Myers Mazda

Refused service because of a review I recently had my car in for a leaky oil pan, needless to say it's still leaking. After writing a review about my opinion with the service manager Tro I recently had my car in for a leaky oil pan, needless to say it's still leaking. After writing a review about my opinion with the service manager Troy my repair was refused by Troy unless I removed the review. As a consumer I feel I have the right to voice my opinion. I left several messages for the general manager and after a month of waiting never got a call back. The funny thing is that I scheduled an appointment and my wife showed up to the dealership, the first thing that came out of Troy's mouth was "telling your husband to remove the review he left or we aren't touching your car". After the bad first experience we had he should have apologized and tried to better the situation but he didn't. He called me and said that if I removed the review he would fix my car but until that happened he wouldn't touch it. I honestly think people with that kind of attitude shouldn't have anything to do with customer service not to mention "service department management"! More

Hung Pham - THANK YOU!!!!! Painless process!!! HUNG PHAM!!!!! Most Amazing car salesman EVER!!!! After dealing with with 3 other Kia dealers in Katy, Tomball, and Conroe and getting the runaround I HUNG PHAM!!!!! Most Amazing car salesman EVER!!!! After dealing with with 3 other Kia dealers in Katy, Tomball, and Conroe and getting the runaround I was no longer looking for a Kia and was VERY discouraged! I gave it a last shot since I REALLY wanted a Kia and contacted Joe Myers. Mr. Pham contacted me via email and phone right away and assured me that he was going to help me and make the process seamless! He told the truth!!!! I drove away last night in my new Kia and couldn't be happier!! No games, gimmicks, or runarounds from beginning to end! Mr. Pham thank you so much for your HONESTY and PATIENCE! You are #1 and recommend him to EVERYONE! You are truly the best!!!! Call him for your car needs!!!!! Much sucess to you!!! More

dishonest with credit/loan application Avoid this dealer if possible. If you need to buy from this dealer, be careful with loan/credit application. They told me that my loan will be sent to Avoid this dealer if possible. If you need to buy from this dealer, be careful with loan/credit application. They told me that my loan will be sent to Chase, but they sent it to Capital One Auto Finance as well. Don't allow them to run your credit several times. More

AWESOME The customer service provided by Hunter Clift was above and beyond great, it was AWESOME, I am very grateful that I decided to purchase my vehicle wit The customer service provided by Hunter Clift was above and beyond great, it was AWESOME, I am very grateful that I decided to purchase my vehicle with Joe Myers, I was skeptical at first, due to dealing with previous dealership, but Hunter Clift exceeded my expectations and I recommend him to anyone looking to buy a vehicle at Joe Myers on Northwest Freeway. More

Great care Mike Deal knows cars and I highly recommend him as your next sales rep when you want to buy a car. It does make a difference and he represents all th Mike Deal knows cars and I highly recommend him as your next sales rep when you want to buy a car. It does make a difference and he represents all the good things in buying a car. I love my 2016 Mazda CX-5. More

Mistake after mistake after mistake In January 2015 I leased a 2015 Kia Optima EX. The process to get the car was fairly painless, Hung was very kind but then the problems started. I was In January 2015 I leased a 2015 Kia Optima EX. The process to get the car was fairly painless, Hung was very kind but then the problems started. I was contacted to say that the wrong VIN number had been put on all of my paperwork and that I would need to change the VIN number with my insurance as the car was not covered. Before I had a chance to go to the dealership to resign I got a flat tire. I signed up and am extra paying for a Mechanical Protection Plan (MPP) which is supposed to cover all aspects of the car, tires, towing etc. I called the number to request a tow and was told that I could not be picked up as I was on the freeway. When signing up for the MPP I specifically asked if I could take the care ANYWHERE for service and was told yes. I got the flat late Saturday night and PAID OUT OF POCKET to have the car towed to Walmart as its close to my home. When I called to use my MPP I was told that the tire would need to be changed at a dealership and it would have to wait until Monday as the dealerships were not open on Sunday. I PAID OUT OF POCKET for the tire. I brought this matter up to the dealership and was told that I would be reimbursed for my expenses (I never was) and that if I was unhappy with the plan to cancel it. I went to the dealership to resign the papers with the correct VIN number and spoke to a man with a British accent who was probably the rudest customer service person I have ever met. By the time I was done talking to him I honestly wanted to leave the car at the location and never deal with KIA again. He also told me that if I wanted to get a new MPP card that I could call them and arrange it, thought that would be part of his job, guess I was wrong. I was reassured that everything would be fixed and taken care of. I called up to Joe Myers to see if my plates were in as I still have paper plates on my car, I was told they were in and my boyfriend drove an hour and a half to find out that the plates were associated with the incorrect VIN number. I still do not have a new MPP card which I pay extra for monthly and still have paper plates. This whole situation is very disheartening. I love the car but can not stand this dealership. I am now going to Gay Family and notice a huge difference in competence and customer service. More

Dishonest salesman and manager My first visit I was looking for 2014 Mazda3 sedan in gray. I couldn't agree on a price with their games of checking back and forth with manager. Two My first visit I was looking for 2014 Mazda3 sedan in gray. I couldn't agree on a price with their games of checking back and forth with manager. Two days later I came back looking for 2015 Mazda3. Manny Villareal told me they have a red one in stock although checking their website the inventory did not show a 2015 red Mazda. I thought they must have new stock that did not show in their website's inventory yet. Manny even talked to my son on the phone specifying that I was negotiating for either 2014 gray or 2015 red. My son said he preferred 2015 red Mazda3. I negotiated the price with Manny and his manager for a red 2015. They told me to pay $500 deposit because I had other plans that evening. I gave them my AMEX. Manny drove the car to the front. He had removed the MSRP sticker from the window. It was not even in the glove compartment. Sensing something not right while they were processing the transaction, I stood outside the door of their office and asked Manny one more time if he was selling me a 2015 car. He turned to the manager in their office and they were whispering. I went to the table about 10 steps away and waited. Manny came back to tell me it was a 2014 car. If I hadn't asked again they would have gone ahead to process the paperwork. I probably would have caught it at the final signing. When I found out they had misled me into paying a deposit for a different model I was very upset. Manny told me that there was no difference b/t 2014 and 2015 model. Granted there is no difference in design, I was buying 2015, which is now starting to trickle in for inventory. There is more room for negotiation with 2014 models. Thus I did not make an offer as low as if I was negotiating for a 2014 model. I told Manny that he lied to me and wasted my time. I grabbed my AMEX card and left. I did not sign the deposit receipt. That was Friday afternoon. I just checked my AMEX online today, Sunday. Joe Meyers had processed the $500. These people are dishonest and have no shame. I found a 2015 car at another dealer. I am disputing the charge with AMEX. More

Drove a long way for a good expierence! We were interested in a 2009 Ford Flex they had for sale. We called the dealership Friday evening and spoke with Hunter. We talked for like 20 minute We were interested in a 2009 Ford Flex they had for sale. We called the dealership Friday evening and spoke with Hunter. We talked for like 20 minutes. Very, very, good salesman at the dealership. I live in Galveston County over an hour away. More in traffic. I had to be certain that they would meet my needs before I drove all that way. Hunter talked to his boss and said this deal was doable. My family and I arrive there and meet Hunter. Everything went great even with my trade being a little upside down we worked out a deal that was fair. The finance office tries to get you to buy all this other stuff you don't need but that's their job. We bought an extended warranty and that's it. Well they gave us 15 gallons of gas to get home on. This filled the tank half way. I was like Holy Cow how big is this gas tank. We left and drove to the grocery store near our home. I decided to fill the tank up. I pumped 6 gallons of gas and it stopped. I asked my wife if it was full. She said no only half. So I knew something was wrong with the gas gauge. I called Hunter and told him the problem. This was around 8:50PM. He said no worries bring it in Monday to be fixed. This vehicle came with a 3000 mile 3 month warranty from the dealership. Very Cool. Well Monday came and I drove all the way there very early to avoid traffic. They gave me a rental car to use so I could make it back to work for half a day. They even fixed the radios antenna for me. The car runs fine now and we are very happy. The only thing I would say is they need a little help in their detail department. Hunter our salesman was a breath of fresh air in the world of all the car salesman horror stories. More

Extremely Awesome! Mike Deal and Eric Fuimano helped me and they were sooo Awesome and helpful, they are the BEST!!! ;-) I love My 2015 Mazda 6!!! I got to test and cho Mike Deal and Eric Fuimano helped me and they were sooo Awesome and helpful, they are the BEST!!! ;-) I love My 2015 Mazda 6!!! I got to test and choose and it only took under an hour! Buy your car here!!! You'll love the experience!! More

The embodiment of sleazy car dealership. I contacted them to get a price quote two months ago. Never got the actual quote, just a bunch of harassing emails that wouldn't quit, even now. "Did I contacted them to get a price quote two months ago. Never got the actual quote, just a bunch of harassing emails that wouldn't quit, even now. "Did you spend too much money already?" I need a shower. More