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Joe Myers Ford

Houston, TX

Overview
Reviews
Vehicles
4.8
3,074 Reviews
Call Dealership (713) 766-3600
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16634 Northwest Fwy

Houston, TX

77040

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Showing 3,074 reviews

January 19, 2023

My service advisor Elaine always provides the best customer service, really enjoyed my visit at this dealership. More

by joengochuynh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elaine Lathem
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Jan 24, 2023 -

Joe Myers Ford responded

Thank you for your five-star review!

January 19, 2023

To write a 15 word minimum review when you only have one word " Excellent" is difficult More

by Jwc
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Soto, Adam Theriot
Report | Print
Jan 24, 2023 -

Joe Myers Ford responded

Thank you for your positive review!

January 19, 2023

The service department was advising. Frank was very helpful helpful I thought eight days waiting on my truck for a recall. Notice on the tailgate was a little long. More

by kennycane665
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank
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Jan 24, 2023 -

Joe Myers Ford responded

Thank you so much, from all of us here at Joe Myers Ford! we look forward to welcoming you back soon!

Nov 03, 2023 -

kennycane665 responded

Ok

January 17, 2023

The WORST car dealership experience I’ve ever had in my life. You’ll deal with spot delivery scams, not honoring contracts, poor customer service, no communication, unprofessional employees etc. More

by Chio
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Craig Bosley, Pedro Lopez, Pat Goldwait, Marc Macias, Yoni Ramirez, Carlos Rodriguez, Carlos Carmona, Brandon Sine
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Jan 17, 2023 -

Chio responded

Due to my xxxx poor experience here, I wish I could take away stars. Literally the worst experience I’ve ever had at a dealership. Beware of spot delivery scams (they will get you in a car, sign the paperwork as if everything is okay and a month later call you to bring the car back - all with 0 warning of this ever being a possibility) These guys are professionals at covering up their loose ends and xx. I a million % would NEVER recommend this dealer to anyone. Houston is so big, I advise taking your chances else where. It’s really not worth the headache. Pedro is EXTREMELY unprofessional, I called to get this situation taken care of, he hung up in my face TWICE. Craig lied to get me in the car. He told me I made more than enough money to complete the deal, then a month later told me that the deal didn’t go through due to my income (which is massively confusing) Brandon is beyond unprofessional, never even wanted to talk to me in person about this matter. Mark is a manager there and he attempted to tell me that he had no idea about my situation. Carlos lied about his name.. (weird) I requested to have their reasoning in writing, they refused. I asked to speak to the GM, no one could tell me where he was. Seems like a lot of scamming going on here. They came and picked up the car without my knowledge, without my consent, without issuing a refund AND no one could tell me where the car was so my personal belongings are still in their possession. They wouldn’t even allow me to get my own things out of the vehicle. I HATED this experience!!!!!!!!!

Jan 24, 2023 -

Joe Myers Ford responded

Thank you for taking the time to share your feedback, Chio. Our team works hard to provide customers with the best support possible and we apologize that this wasn’t your experience. We’d like to better understand what happened and how we can make things right, so Please contact Pat Goldwait at Pgoldwait@joemyersford.com and we will do our best to make this better.

January 17, 2023

Had 2022 Super Duties available where other dealers did not. Did well to honor Z plan and find a similar truck despite the order sheet never getting a build date. More

by buckeyechemie
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Yoni Ramirez
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Jan 24, 2023 -

Joe Myers Ford responded

Thank you for your positive review!

January 15, 2023

Juan kept me inform as the process went along and explained what the costs were. More

by GzGabe1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Soto
Report | Print
Jan 24, 2023 -

Joe Myers Ford responded

Thank you for your positive review!

January 14, 2023

I highly recommend Joe Myers and Mr Michael Nguyen. Got a nice car at a great price. Excellent Ford Dealer! More

by Gfursa
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Nguyen
Report | Print
Jan 24, 2023 -

Joe Myers Ford responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

January 13, 2023

In my 70+ years I have never had such a great car buying experience. No pressure - willing to deal - great car selection. More

by Bill
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlo Danjoy, Ronny Haring, Calvin Gordon
Report | Print
Jan 24, 2023 -

Joe Myers Ford responded

Thank you for your positive review! Please come see us again any time!

January 13, 2023

Willing to negotiate to a comfortable price point. Nice gesture picking up lunch. Devon great! More

by bejonas.86
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Zimmerman, Devin Peoples
Report | Print
Jan 24, 2023 -

Joe Myers Ford responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

January 13, 2023

Always nice a fast service, thank you again and see you soon for anything else needed for my truck. More

by Rob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Acosta
Report | Print
Jan 24, 2023 -

Joe Myers Ford responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

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