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Joe Myers Ford

Houston, TX

4.8
3,082 Reviews

16634 Northwest Fwy

Houston, TX

77040

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Showing 3,082 reviews

July 01, 2023

Great service unexpectedly completed in one day. Jessica was awesome to work with. Text messages kept me informed. More

by bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Jul 06, 2023 -

Joe Myers Ford responded

Thank you so much for your review! We are happy to hear that you had a positive experience with us, and we are looking forward to serving you in the future!

July 01, 2023

The service advisor try but the actual work from the techs in the shop is not very good. I think they're not very knowledgeable on what needs to be done or they are milking the system. I believe they ne More

by Bqarnold
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Giovanni Aroce
Jul 06, 2023 -

Joe Myers Ford responded

We apologize for your negative experience with our service department. We strive to provide knowledgeable and attentive customer service to all our customers, and we regret that we fell short in your case. We take your feedback seriously and will investigate the matter further to identify areas where we can improve. Our team undergoes regular training to stay updated on the latest industry trends and to enhance their technical knowledge. We will reinforce our training efforts to ensure our staff is well-equipped to address customer inquiries and provide accurate information. Please contact our Service Director, Aubrey Cook, at Acook@joemyersford.com and we will do our best to make this better.

July 01, 2023

Juan, the service advisor, was great and kept me posted for my truck. He even asked what my balance was on Ford Pass, which I forgot about. Service was paid for 100%. More

by Terry
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Soto
Jul 06, 2023 -

Joe Myers Ford responded

Thank you so much for your review! We are happy to hear that you had a positive experience with us, and we are looking forward to serving you in the future!

June 30, 2023

Great choice of cars, friendly sales staff, quick and efficient finance department, overall a very good experience. More

by sgribot
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ronny Haring, Judilson Tomas
Jul 06, 2023 -

Joe Myers Ford responded

Thank you so much for your review! We are happy to hear that you had a positive experience with us, and we are looking forward to serving you in the future!

June 28, 2023

Long time customer! Always happy with the service! From the body shop to the sales department. Service department is as good as it gets More

by Danmallory
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Juan Soto
Jun 29, 2023 -

Joe Myers Ford responded

Thank you so much for your five-star review! It is our pleasure to serve you, and we hope to get the opportunity to see you again in the future!

June 28, 2023

I took my car in for a recall and wanted a transmission service along with key fob program problem. Chris Murz worked with me to get all the the work done the same day. When I picked up the car my origina More

by Rcubed
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Chris Mutz, Gabriela Martinez
Jun 29, 2023 -

Joe Myers Ford responded

Thank you so much for your five-star review! It is our pleasure to serve you, and we hope to get the opportunity to see you again in the future!

June 27, 2023

Their overall service was excellent. Great sales team ,and the finance dept. Was very helpful. More

by Bronco
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Devin Peoples
Jun 29, 2023 -

Joe Myers Ford responded

Thank you so much for your five-star review! It is our pleasure to serve you, and we hope to get the opportunity to see you again in the future!

June 27, 2023

The service is always excellent. I’ve been using Joe Myers Service for over 10 years for both F-150’s (2011 and 2016) that I’ve owned. More

by GB
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Elaine Lathem
Jun 29, 2023 -

Joe Myers Ford responded

Thank you so much for your five-star review! It is our pleasure to serve you, and we hope to get the opportunity to see you again in the future!

June 27, 2023

Joe Myers was very fast and efficient. I dropped my car off in the morning and the service was complete within a couple hours and was able to return and pick it up same day More

by Ddufner
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Mentrell Jackson
Jun 29, 2023 -

Joe Myers Ford responded

Thank you so much for your five-star review! It is our pleasure to serve you, and we hope to get the opportunity to see you again in the future!

June 25, 2023

Very helpful Very courteous Very quickly Very clean wash suv Very satisfied Very polite Pleased More

by Claudio Balderas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Soto
Jun 29, 2023 -

Joe Myers Ford responded

Thank you so much for your five-star review! It is our pleasure to serve you, and we hope to get the opportunity to see you again in the future!

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