Joe Myers Ford

I got my oil changed on Tuesday September 09-26-23 went great and it happened fast. Very satisfied there. I originally came in for an oil change and inspection. I was told the machine was down for the insp great and it happened fast. Very satisfied there. I originally came in for an oil change and inspection. I was told the machine was down for the inspection and that I would have to try again tomorrow just call first. So I agreed. Well fast forwarding  to today Thursday 09/28/23 my wife called earlier and asked if the instrument was working and was told yes it was. She then ask what’s the latest someone can get there and was told 5:30. Cool. I commute from Baytown daily so I did everything to get here at a decent time. Got there around 4:40ish and went inside waiting to get someone’s attention. I got nothing. Mr Luis was with another customer and noticed me and then ask if I’ve been helped. I said no and he said to give him a second so I patiently waited. I’m also looking around and trying to understand what everyone (employees) else was doing. It seemed few were more focused on 5:00 to leave for the day than helping a customer. Or maybe I’m wrong. Just my observation from a customer’s perspective. Well Mr. Luis finally assisted me. He tried calling the back. He even asked another employee and was ignored. Poor guy. Well I was told either they are busy or not back there so I now I have to leave again and try this another time and it’s not even 5:30 yet. Great. Maybe I should try somewhere else. This is not a gripe session because I’m not that type of individual. Not my style but business is business right. Joe Myers has been servicing all of my vehicles for years and I was a little disappointed today. Thank Mr Luis as well for at least giving me the attention. More

I haven’t bought a car in a long time from an actual dealership. Everyone was very professional helpful and I was in and out Lucas did a great job made me a better deal than first offered and I was happ dealership. Everyone was very professional helpful and I was in and out Lucas did a great job made me a better deal than first offered and I was happy with it. Definitely recommend someone that’s looking for a car to swing by ask for Lucas Even delivered the car to my house spotless and ready to go. I really appreciate that. It’s the kind of service I’m looking for when I buy a car. Thanks again I’ll be back soon for that blue Corvette on the display show room :) More

I have used Joe Myers twice in the last two years. First time was with Joe Myers Collision Center. Super bad experience there. Constant delays, poor craftsmanship and just plain lying to me at what th First time was with Joe Myers Collision Center. Super bad experience there. Constant delays, poor craftsmanship and just plain lying to me at what they did. I made the mistake of thinking maybe their service department might have improved after a year. I took my Ford PU in for service and three recall issues. Within the first 12 hours I had a message that my vehicle needed $1000 more of work. I approved it and told the advisor I would pick the truck up a week later. He called me after four days and said all the work was done. I reminded him that I would not be there for a few more days. He said - great I will have it detailed for you. I arrived as planned and discovered that they did not do the most important Safety related recall as the Service Advisor did not write it down. I even gave him all three recall notice docs when I dropped the vehicle off. I also have a funny suspicion that someone was using my truck for personnel reasons as I dropped it off with a full tank of diesel and when I picked it up it was at half a tank. The key tag that was attached to my key said "employee" on it. Why would it say that? Oh yea - they did not detail or even attempt to wash my truck. Do not use this dealership. Horrible Service. I am going to take my truck to Tomball Ford to check on whether or not Joe Myers Service Dept even did the Recall Items. More

Luis took great care of me and my Expedition. Fast and very friendly and fantastic Fast and very friendly and fantastic More

Elaine Latham and the service technicians were amazing. They had the car ready to go within 2 days. They had the car ready to go within 2 days. More

Well I'm new to the area n had just purchased hated a vehicle n April but with my back problems,I needed to find a vehicle that would help getn in n out of it & my son took me to Joe Myers n I ended driv vehicle n April but with my back problems,I needed to find a vehicle that would help getn in n out of it & my son took me to Joe Myers n I ended driving off n my NEW Ford Maverick. Not to low n not too high... so I'm good n satisfied. Thanks to Blake n im sorry can't remember the guys name who did financing. Keep up with team work! :) More

I was in and out in less than an hour and I was 10 minutes late to my appointment. They still treated me with respect and definitely recommend 10/10 minutes late to my appointment. They still treated me with respect and definitely recommend 10/10 More

I had an oil change scheduled. Service representative was very nice and helpful. Service was completed in 45 minutes. I am very happy with the experience. Thank you. I am spreading Service representative was very nice and helpful. Service was completed in 45 minutes. I am very happy with the experience. Thank you. I am spreading the good work. More

Fantastic experience. I would send any family or friends to Joe Myers in the future. I would send any family or friends to Joe Myers in the future. More

Took my 2018 Lincoln Continental in for regular maintenance and a safety recall. Very pleased with my service advisor and service for regular maintenance. Was told they would need to call to make a maintenance and a safety recall. Very pleased with my service advisor and service for regular maintenance. Was told they would need to call to make an appointment for the safety recall. Understandable as the person that makes those appointments was gone for the day. Completely gaslighted - I have contacted them four times (my service advisor, service appointment desk (twice) and online chat and can't even get a phone call back. Great for regular maintenance but that about it. Get a 5 for regular maintenance and 0 for safety recall. Now looking for new service provider! More